User's Manual

162 Solving Problems
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Are the date and time correct?
Yes. The problem is resolved.
No. The battery may be defective. Go to step 12.
12 Replace the battery.
Is the battery working properly?
Yes. The problem is resolved.
No. You may have a faulty system board. Contact Dell for technical
assistance.
Expansion-Card Problems
If an error message indicates an expansion-card problem or if an expansion
card seems to perform incorrectly or not at all, the problem could be a faulty
connection, a conflict with software or other hardware, or a faulty expansion
card. Before you perform the following steps, check the diagnostic lights to
see if the specific problem is identified. Also, ensure that a hardware conflict
does not exist between devices.
Fill out the Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First—
For You and Your Computer."
NOTICE: Before disconnecting a device from the computer, wait 10 to 20
seconds after disconnecting the computer from its electrical outlet. Before
removing a component from the system board, verify that the standby power
light on the system board has turned off. To locate this light, see "System Board
Components" or the interior service label.
1
Run the diagnostics provided by the manufacturers of all expansion
cards installed in your computer.
NOTE: The manufacturers of many expansion cards, such as video,
network interface, and sound cards, provide diagnostics programs. If you
do not have any diagnostics for your cards, go to step 2.
Did any of the diagnostics identify a problem?
Yes. Contact the manufacturer of the card(s).
No. Go to step 2.
2 Turn off the computer and devices, disconnect them from their
electrical outlets, and wait 10 to 20 seconds.