Dell Precision 5530 2-in-1 Service Manual Regulatory Model: P73F Regulatory Type: P73F001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................ 5 Safety instructions................................................................................................................................................................ 5 Turning off your computer — Windows 10.......................................................................................................................
Installing the power button with fingerprint reader.................................................................................................. 39 Display assembly..................................................................................................................................................................39 Removing the display assembly...................................................................................................................................
1 Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • • You have read the safety information that shipped with your computer. A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
3. Turn off your computer. 4. Disconnect all network cables from the computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5. Disconnect your computer and all attached devices from their electrical outlets. 6. Press and hold the power button while the computer is unplugged to ground the system board.
2 Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows 10 operating system. Windows 10 is factory-installed with this computer. Topics: • • • HDMI 1.4 USB features USB Type-C HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface.
USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick look on the USB evolution referencing to the table below. Table 1. USB evolution Type Data Transfer Rate Category Introduction Year USB 2.0 480 Mbps High Speed 2000 USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010 USB 3.1 Gen 2 Super Speed 2013 10 Gbps USB 3.0/USB 3.
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps.
Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.
3. DisplayPort 1.4 – compatible with existing DisplayPort monitors, devices and cables 4. USB Power Delivery - Up to 130W on supported computers Key Features of Thunderbolt 3 over USB Type-C 1. 2. 3. 4. 5.
3 Removing and installing components Recommended tools The procedures in this document may require the following tools: • • • Phillips #00 and #01 screwdriver Torx #5 (T5) screwdriver Plastic scribe Screw list The following table provides the list of screws that are used for securing different components. Table 2. Screw list Component Secured to Base cover Palm-rest and keyboard Torx head M2x3 assembly 8 Battery Palm-rest and keyboard M2x5 assembly 8 Display assembly Palm-rest and keyboard M2.
Component Secured to Screw type Quantity USB Type-C bracket I/O board M2x4 3 Type-C USB bracket System board M2x4 3 Wireless-antenna bracket System board M2x4 2 Screw image Base cover Removing the base cover 1. Follow the procedure in Before working inside your computer 2. To remove the base cover: a) Remove the eight torx head screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly.
f) Move the base cover from left to right and lift the base cover from the palm-rest and keyboard assembly.
g) Turn-off the battery switch.
NOTE: Turn-off the battery switch before you proceed to remove any other component from your computer. Installing the base cover 1. Turn-on the battery switch, it was turned off earlier. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly.
[ 3. Snap the base cover into the tabs on the palm-rest and keyboard assembly [1, 2].
4. Replace the eight torx head screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly. 5. Follow the procedure in After working inside your computer Solid-state drive Removing the solid-state drive 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. To remove the solid-state drive (SSD): a) Peel and remove the thermal pad from the solid-state drive.
b) Remove the screw (M2x3) that secures the solid-state drive to the system board [1]. c) Lift the solid-state drive at an angle, then slide and remove the solid-state drive from the solid-state drive slot [2]. Installing the solid-state drive 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot [1]. 2. At an angle, slide the solid-state drive into the solid-state drive slot [2]. 3. Replace the screw (M2x3) that secures the solid-state drive to the system board [3].
4. Affix the thermal pad on the solid-state drive. 5. Install the base cover. 6. Follow the procedure in After working inside your computer. I/O-board interposers Removing the IO board interposer 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. To remove the IO board interposer: a) Remove the four screws (M1.6x5.5) that secure the I/O-board cable to the system board [1]. b) Peel and remove the I/O-board cable from the fans [2].
c) Remove the two I/O-board interposers from the system board [3]. NOTE: Remove the I/O-board interposers immediately after removing the I/O-board cable to prevent the interposers from falling out of your computer. The pins on the interposer boards are very fragile. Avoid contact with the pins or bottom of the boards, instead handle the boards by lifting and holding from the edges or side.
2. Align the screw holes on the I/O-board cable with the screw holes on the I/O-board interposers and adhere the I/O-board cable to the fans [1]. NOTE: When installing the I/O board cable, align and connect the I/O board end to the I/O board side and the system board end to the system board side. CAUTION: Wrong alignment of the cable might cause damage to the connectors. 3. Replace the four screws (M1.6x5.5) that secure the I/O-board cable to the system board [2].
4. Install the base cover. 5. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. To remove the heat sink: a) Peel the tape that secures the heat-sink shield to the system board [1]. NOTE: The tape on the heat-sink shield is necessary to reduce the noise for the system. The tape can be reused and has to be adhered when the heat-sink shield is installed.
d) In reverse sequential order (as indicated on the heat sink), remove the four screws (M2x3) that secure the heat sink to the system board [4]. e) Remove the screw (M2x3) that secures the heat sink to the palm-rest and keyboard assembly [5]. f) Lift the heat sink off the system board [6]. Installing the heat sink 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board [1]. 2.
4. Place the heat-sink shield on the slots on the system board [1] and press down the heat-sink shield to snap it into place [2]. 5. Affix the tape that secures the heat-sink shield to the system board [3].
6. Install the base cover. 7. Follow the procedure in After working inside your computer. System fans Installing the system fans 1. Align the screw holes on the system fans with the screw holes on the palm-rest and keyboard assembly [1]. 2. Replace the four screws (M2x3) that secure the system fans to the palm-rest and keyboard assembly [2]. 3. Connect the system fan cable to the system board [3]. 4. Route the coin-cell battery cable through the routing guides on the system fans [4].
5. Install the I/O-board interposers. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. Removing the system fans 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the I/O-board interposers. 4. To remove the system fans: a) b) c) d) Remove the coin-cell battery cable from the routing guides on the system fans [1]. Disconnect the system fan cable from the system board [2].
Battery Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries. • Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter from the system to allow the battery to drain. • Do not crush, drop, mutilate, or penetrate the battery with foreign objects. • Do not expose the battery to high temperatures, or disassemble battery packs and cells.
2. Remove the base cover. 3. Remove the I/O-board interposers. 4. To remove the battery: a) Using a plastic scribe, push the tab and disconnect the battery cable from the system board [1]. b) Remove the eight screws (M2x5) that secure the battery to the palm-rest and keyboard assembly [2]. c) Lift the battery off the palm-rest and keyboard assembly [3]. 5. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer. Installing the battery 1.
4. Install the I/O-board interposers. 5. install the base cover. 6. Follow the procedure in After working inside your computer. IO board Removing the IO board 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the I/O-board interposers. 4. Remove the battery. 5. To remove the I/O board: a) b) c) d) e) 30 Remove the two screws (M2x4) that secure the wireless-antenna bracket to the I/O board [1].
f) Remove the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly [1]. g) Lift the I/O board off the palm-rest and keyboard assembly [2].
Installing the IO board 1. Using the alignment posts, align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly [1]. 2. Replace the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly [2].
3. Connect the antenna cables to the I/O board [1]. 4. Place the wireless-antenna bracket on the I/O board and replace the two screws (M2x4) that secure the wireless-antenna bracket to the I/O board [2]. 5. Place the Type-C USB bracket on the I/O board and replace the three screws (M2x4) that secure the Type-C USB bracket to the I/O board [3]. 6. Connect the speaker cable to the I/O board [4]. 7. Connect the LED and microphone cable to the I/O board [5].
8. Install the battery. 9. Install the I/O-board interposers. 10. install the base cover. 11. Follow the procedure in After working inside your computer. Speakers Removing the speakers 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the I/O-board interposers. 4. Remove the battery. 5. To remove the speakers: a) b) c) d) 34 Disconnect the speaker cable from the I/O board [1]. Remove the two screws (M2x1.
Installing the speakers 1. Using the alignment posts, place the left and right speaker on the palm-rest and keyboard assembly [1]. 2. Using the routing guides, route the speaker cable on the palm-rest and keyboard assembly [2]. 3. Replace the two screws (M2x1.7) that secure the left and right speakers to the palm-rest and keyboard assembly [3]. 4. Connect the speaker cable to the I/O board [4].
5. Install the battery. 6. Install the I/O-board interposers. 7. install the base cover. 8. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the I/O-board interposers. 4. Remove the battery. 5.
Installing the coin cell battery 1. Affix the coin-cell battery to the system board [1]. 2. Using the routing guides, route the coin-cell battery cable on the system fans [2]. 3. Connect the coin-cell battery cable to the system board [3]. 4. Install the battery. 5. Install the I/O-board interposers. 6. install the base cover. 7. Follow the procedure in After working inside your computer.
Power button with fingerprint reader Removing the power button with fingerprint reader 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the I/O-board interposers. 4. Remove the battery. 5. Remove the I/O board. 6. To remove the power button with fingerprint (optional): NOTE: Step 1, 2, and 4 are applicable only for the computers that are shipped with fingerprint reader.
Installing the power button with fingerprint reader NOTE: Step 3, 4, and 5 are applicable only for the computers that are shipped with fingerprint reader. 1. Place the power button and fingerprint reader (optional) into its slot on the palm-rest and keyboard assembly [1]. 2. Replace the screw (M2x1.7) that secures the power button to the palm-rest and keyboard assembly [2]. 3. Replace the screw (M1.6x1.8) that secures the fingerprint-reader to the palm-rest and keyboard assembly [3]. 4.
3. Remove the I/O-board interposers. 4. Remove the heat sink. 5. To remove the display assembly: a) b) c) d) Open the latch and disconnect the camera cable from the system board [1]. Peel the camera cable from the palm-rest and keyboard assembly [2]. Peel the tape that secures the display-cable bracket to the system board [3]. Remove the two screws (M1.6x1.8) that secure the display-cable bracket to the system board and lift the bracket off the system board [4].
Installing the display assembly 1. With the display screen facing down, align the screw holes on the display assembly with the screw holes on the palm-rest and keyboard assembly [1]. 2. Replace the six screws (M2.5x4) that secure the display assembly to the palm-rest and keyboard assembly [2].
3. Close the display. 4. Connect the antenna cables to the I/O board [1]. 5. Align the screw holes on the wireless-antenna bracket with the screw holes on the I/O board and replace the two screws (M2x4) that secure the bracket to the I/O board [2]. 6. Connect the display cable to the system board and close the latch [3]. 7. Align the screw holes on the display-cable bracket with the screw holes on the system board and replace the two screws (M1.6x1.8) that secure the bracket to the system board [4]. 8.
11. Install the heat sink. 12. Install the I/O-board interposers. 13. install the base cover. 14. Follow the procedure in After working inside your computer. System board Removing the system board 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the solid state drive. 4. Remove the I/O-board interposers. 5. Remove the battery. 6. Remove the heat sink. 7. Remove the system fans. 8.
b) Peel the tape that secures the display-cable bracket to the system board [2]. c) Remove the two screws (M1.6x1.8) that secure the display-cable bracket to the system board and lift the bracket off the system board [3]. d) Using the pull tab, disconnect the display cable from the system board [4]. e) Open the latch and disconnect the keyboard-back light cable from the system board [5]. f) Open the latch and disconnect the fingerprint-reader cable from the system board [6].
Installing the system board 1. Using the alignment posts, place the system board on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest assembly [1]. 2. Replace the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly [2]. 3. Align the screw holes on the Type-C USB bracket with the screw holes on the system board and replace the three screws (M2x4) that secure the Type-C USB bracket to system board [3].
4. Connect the coin-cell battery cable to the system board [1]. 5. Connect the fingerprint-reader cable to the system board and close the latch [2]. 6. Connect the keyboard-back light cable to the system board and close the latch [3]. 7. Connect the display cable to the system board [4]. 8. Place the display-cable bracket on the system board and replace the two screws (M1.6x1.8) that secure the bracket to the system board [5]. 9. Affix the tape that secures the display-cable bracket to the system board [6].
11. Install the system fans. 12. Install the heat sink. 13. Install the battery. 14. Install the I/O-board interposers. 15. Install the solid state drive. 16. install the base cover. 17. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palmrest and keyboard assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the solid state drive. 4. Remove the I/O-board interposers. 5. Remove the battery. 6.
7. Remove the system fans. 8. Remove the speakers. 9. Remove the coin cell battery. 10. Remove the display assembly. 11. Remove the I/O board. 12. Remove the power button with fingerprint reader. 13. Remove the system board. 14. The component you are left with is the palmrest and the keyboard assembly. Installing the palm-rest and keyboard assembly 1. Place the palm-rest and keyboard assembly face down on a clean and flat surface.
2. Install the system board. 3. Install the power button with fingerprint reader. 4. Install the I/O board. 5. Install the display assembly. 6. Install the coin cell battery. 7. install the speakers. 8. Install the system fans. 9. Install the heat sink. 10. Install the battery. 11. Install the I/O-board interposers. 12. Install the solid state drive. 13. install the base cover. 14. Follow the procedure in After working inside your computer.
4 Troubleshooting Enhanced Pre-Boot System Assessment — ePSA diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
• Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. Table 3.
Error messages Description ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the card or try another card. EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM) does not match the memory module installed in the computer. Restart the computer.
Error messages Description during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory module or, if necessary, replace it.
Error messages Description TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell. X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again. System error messages Table 5.
• • • • • System Password HDD Password TPM on and Active Key Databases System Logs The following items may or may not reset based on your custom BIOS setting selections: • • • • The Boot List Enable Legacy OROMs Secure Boot Enable Allow BIOS Downgrade Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3.
3. The Bios flash menu will open then click the Flash from file. 4.
5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS.
7. Once complete, the system will reboot and the BIOS update process is completed. Flashing BIOS (USB key) 1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5.
4. Replace the base cover. 5. Turn on your computer.
5 Getting help Topics: • Contacting Dell Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2.