Precision 5720 All-in-One Owner’s Manual Regulatory Model: W13C Regulatory Type: W13C001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................................. 8 Safety instructions............................................................................................................................................................. 8 Before working inside your computer..............................................................................................................................
Processor.......................................................................................................................................................................... 23 Removing processor.................................................................................................................................................. 23 Installing processor.............................................................................................................................................
Installing power button board...................................................................................................................................53 Media card reader............................................................................................................................................................ 53 Removing media-card reader...................................................................................................................................
Identifying the hard drive in BIOS setup program.................................................................................................. 77 USB features.....................................................................................................................................................................78 USB 3.0 (SuperSpeed USB)..................................................................................................................................... 78 Speed................
6 Troubleshooting..........................................................................................................................................104 System diagnostic lights................................................................................................................................................ 104 Dell Enhanced Pre-Boot System Assessment (ePSA) diagnostic 3.0..................................................................... 105 LCD built in self test (BIST)...............
1 Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
Turning off your computer Turning off your computer — Windows 10 CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1 Click or tap 2 Click or tap . and then click or tap Shut down. NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.
Bonding Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a painted or nonmetal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.
internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week. • ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week.
After working inside your computer After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. 1 Replace the cover. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2 Connect any telephone or network cables to your computer. 3 Connect your computer and all attached devices to their electrical outlets. 4 Turn on your computer.
2 Removing and installing components This section provides detailed information on how to remove or install the components from your computer. USB dongle-bay cover Removing USB dongle-bay cover CAUTION: Place the computer on a flat, soft and clean surface to avoid scratches on the display. 1 Follow the procedure in Before working inside your computer 2 Place the computer face down. 3 Press and pull the USB dongle-bay cover out of your computer.
Back cover Removing back cover 1 Follow the procedure in Before working inside your computer. 2 Remove USB dongle-bay cover. 3 Loosen two captive screws that secure the back cover to the inner frame [1]. 4 Push the stand down [2]. 5 Slide the back cover towards the top of the computer and lift the back cover off the inner frame [3]. Installing back cover 1 Align the tabs on the back cover with the slots on the inner frame.
Memory module Removing memory module 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover 3 b back cover Using the tabs pry open the memory-module shield [1]. 4 Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops out [2]. 5 Slide and remove the memory module from the memory-module slot [3].
Installing memory module 1 Align the notch on the memory module with the tab on the memory-module slot. 2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. 3 Install the: NOTE: If you do not hear the click, remove the memory module and reinstall it.
a USB dongle-bay cover 3 b back cover Press the strap on the drive assembly [1]. 4 Using the straps on the drive assembly, push and lift the drive assembly out of the drive cage [2]. 5 Pry the drive bracket to release the tabs on the bracket from the slots on the HDD/SSD [3]. 6 Slide the hard HDD/SSD off the drive bracket [4]. NOTE: Note the orientation of the hard drive so that you can replace it correctly.
Installing HDD/SSD NOTE: The drive installed on the top slot is the primary drive. In case, there is only one drive, install it on the top slot. The procedure for installing both primary and secondary drives is same. 1 Place the drive into the drive bracket and align the tabs on the bracket with the slots on the drive. 2 Snap the drive bracket into the drive. 3 With the straps facing up, align the drive assembly with the slots on the drive cage.
Installing system-board shield 1 Align the screw holes on the system-board shield with the screw holes on the middle frame. CAUTION: Make sure you do not damage the WLAN antenna when you place the system-board shield. 2 Replace the three screws (M3X4) that secure the system-board shield to the middle frame. 3 Install the: a 4 back cover b USB dongle-bay cover Follow the procedure in After working inside your computer M.2 PCIe SSD Removing M.
Installing PCIe SSD 1 Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2 Slide the solid-state drive into the solid-state drive slot. 3 Secure the solid-state drive to the system board using the securing clip. 4 Install the: 5 a system-board shield b back cover c USB dongle-bay cover Follow the procedure in After working inside your computer Memory fan Removing memory fan 1 Follow the procedure in Before working inside your computer.
a USB dongle-bay cover b back cover 3 c system-board shield Remove the four screws (M2X3) that secure the memory fan to the middle frame [1]. 4 Gently lift the memory fan from the system board [2]. 5 Disconnect the memory fan cable from the system board [3]. Installing memory fan 1 Connect the memory fan cable to the system board. 2 Align the screw holes on the memory fan with the screw holes on the system board. 3 Replace the four screws (M2X3) that secure the memory fan to the system board.
Heat sink Removing processor heatsink for systems with discrete graphics NOTE: Depending on the configuration you ordered, the appearance of the processor heatsink and the number of screws may differ. NOTE: The procedure you see below is for the removal of heatsink with discrete graphics. 1 Follow the procedure in Before working inside your computer.
3 c system-board shield In sequential order (indicated on the heat sink), loosen the captive screws that secure the processor heat-sink to the system board. 4 Remove the screw (M3X4) that secures the processor heat-sink fan to the middle frame. 5 Lift the processor heat-sink off the system board. Installing processor heatsink 1 Align the captive screws on the processor heat-sink with the screw holes on the system board.
Installing processor 1 Ensure that the release lever on the processor socket is fully extended in the open position. CAUTION: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of the processor are higher than the others, the processor is not seated properly.
Coin cell battery Removing coin-cell battery 1 Follow the procedure in Before working inside your computer. 2 Remove the: a 3 USB dongle-bay cover b back cover Using a plastic scribe, gently push the tab on the coin-cell battery socket until the battery pops up and then lift the coin-cell battery off its slot on the system board. Installing coin-cell battery 1 With the positive-side facing up, insert the coin-cell battery into the battery socket and press down the battery into place.
WLAN card Removing wireless card 1 Remove the: a USB dongle-bay cover b back cover 2 c system-board shield Remove the antenna cables from the securing clip [1]. 3 Remove the two screws (M2X2.5) that secure the wireless-card shield to the system board [2]. 4 Lift the wireless-card shield off the system board [3]. 5 Remove the screw (M2X2.5) that secures the wireless-card bracket and the wireless card to the system board [4]. 6 Lift the wireless-card bracket off the wireless card [5].
Installing the wireless card CAUTION: To avoid damaging the wireless card, do not place any cables under it. 1 Align the notch on the wireless card with the tab on the wireless-card slot and slide the wireless card into the wireless-card slot. 2 Route the antenna cable through the routing guide. 3 Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer: Table 1.
Installing stand 1 Align the screw holes on the stand with the screw holes on the middle frame. 2 Replace the six screws (M4X6) that secure the stand to the middle frame. 3 Install the: a 4 back cover b USB dongle-bay cover Follow the procedure in After working inside your computer System fan Removing system fan 1 Follow the procedure in Before working inside your computer.
5 Disconnect the system fan cable from the system board [1]. 6 Remove the four screws (M3X4) that secure the system fan to the middle frame [2]. 7 Lift the system fan along with its cable off the middle frame [3].
Installing system fan 1 Align the screw holes on the system fan with the screw holes on the middle frame. 2 Replace the four screws (M3X4) that secure the system fan to the middle frame. 3 Connect the system fan cable to the system board. 4 Connect the power-supply unit cable to its connector on the system board. 5 Route the power-supply unit cable through the routing guides on the system fan. 6 Install the: 7 a system-board shield.
a USB dongle-bay cover b back cover 3 c stand Remove the power-supply unit cable from the routing guides on the system fan [1]. 4 Disconnect the power-supply unit cable from its connector on the system board [2]. 5 Press the securing clip to release the power-supply indicator cable from its connector [3]. 6 Press the securing clip to release the power-supply fan cable from its connector [4]. 7 Open the securing clips and release the cables [5].
Installing power supply unit 1 Align the screw holes on the power-supply unit with the screw holes on the middle cover. 2 Replace the five screws (M3X4) that secure the power-supply unit to the middle cover. 3 Route the cables through the guide and close the clip to secure the cables. 4 Connect the power-supply indicator cable and power-supply fan cable to their respective connectors. 5 Route the power-supply unit cable through the routing guides on system fan.
Inner frame Removing inner frame 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover 3 c stand Remove 20 screws (M3X4) that secure the inner frame to the middle frame. 4 Gently pry the inner frame from the sides and lift it off the middle frame.
Installing inner frame 1 Align the screw holes on the inner frame with the screw holes on the middle frame. 2 Replace 20 screws (M3X4) that secure the inner frame to the middle frame. 3 Install the: 4 a stand b back cover c USB dongle-bay cover Follow the procedure in After working inside your computer Built-in self test button Removing built-in self test button 1 Follow the procedure in Before working inside your computer.
4 Remove the two screws (M2X3) that secure the power-button board shield to the middle frame [2]. 5 Slide forward and lift the power-button board shield off the middle frame [3]. 6 Disconnect the Display Built-in Self Test button cable from the power-button board [4]. 7 Remove the Display Built-in Self Test button cable from the routing guide on the middle frame [5]. 8 Remove the two screws (M2X3) that secure the Display Built-in Self Test button board to the middle frame [6].
11 a stand b back cover c USB dongle-bay cover Follow the procedure in After working inside your computer Microphone Removing microphone 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover c system-board shield d stand 3 e inner frame Disconnect the microphone cable from the system board [1]. 4 Remove the four screws (M2X2.2) that secure the microphone module to the middle frame [2].
Installing microphone 1 Align the microphone modules (4) with their slots on the middle frame. 2 Route the cable through the routing guides on the middle frame. 3 Replace the four screws (M2X2.2) that secure the microphone module to the middle frame. 4 Connect the microphone cable to the system board.
I/O panel Removing I/O panel 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover c system-board shield d stand 3 e inner frame Press the securing clip to release the power button cable from its connector [1]. 4 Press the securing clip to release the diagnostic button and light cable from its connector [2]. 5 Disconnect the USB dongle cable from the system board [3].
8 Remove USB-dongle port. 9 Remove the Diagnostic light button board. Installing I/O panel 1 Replace the Diagnostic light button board. 2 Replace USB-dongle port. 3 Connect the USB-dongle cable to the system board. 4 Align the screw holes on the I/O-board panel with the screw holes on the middle frame. 5 Replace the four screws (M3X4) that secure the I/O panel to the middle frame and system board. 6 Connect the diagnostic button and light cable. 7 Connect the power-button cable.
USB-dongle port Removing USB-dongle port 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover c stand d inner frame e system-board shield. 3 f I/O panel Remove the three screws (M3X4) that secure the USB dongle port to the I/O panel. 4 Remove the USB dongle port cable from the routing guide on I/O panel [2]. 5 Remove the USB dongle port from the I/O panel.
Installing USB-dongle port 1 Route the USB dongle port cable into the slot on I/O panel . 2 Route the USB dongle port cable through the routing guide on I/O panel . 3 Align the screw holes on the USB dongle port with the screw holes on the I/O panel. 4 Replace the three screws (M3X4) that secure the USB dongle port to the I/O panel. 5 Install the: 6 a I/O panel b system-board shield.
Diagnostic light and button board Removing the diagnostic light and button board 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover c stand d system-board shield. e inner frame 3 f I/O panel Spread apart the securing tabs to release the I/O-panel bracket from the I/O panel. 4 Lift the I/O-panel bracket off the I/O panel.
5 Remove the screw that secures the power diagnostic button and light board to the I/O-panel bracket [1]. 6 Lift the power diagnostic button and light board off the I/O-panel bracket [2].
Installing diagnostic light and button board 1 Align the screw holes on power diagnostic button and light board to the screw holes on the I/O-panel bracket. 2 Replace the screw that secures the power diagnostic button and light board to the I/O-panel bracket. 3 Align the tabs on the I/O-panel bracket with the slots on the I/O panel and snap the I/O-panel bracket in place. 4 Install the: 5 a I/O panel b inner frame c system-board shield.
7 Remove the four screws (M3X4) that connect the drive cage to the middle frame [1]. 8 Lift the hard-drive cage off the middle frame [2].
9 Remove the four screws (M2X3) that connect the interposer to the hard-drive cage [1]. 10 Remove the interposer from the hard-drive cage [2].
Installing HDD/SSD cage 1 Align the screw holes on the interposer with the screw holes on the drive cage. 2 Replace the four screws (M2X3) that connect the interposer to the drive cage. 3 Align the screw holes on the hard-drive cage to the screw holes on the middle frame. 4 Replace the four screws (M3X4) that secure the drive cage to the middle frame. 5 Connect the HDD/SSD cables and the HDD/SSD power cable to the system board.
6 Remove the three screws (M3X4) that secure the converter board to the middle frame [1]. 7 Lift the converter board off the middle frame [2].
Installing converter board 1 Align the screw holes on the converter board with the screw holes on the middle frame. 2 Replace the three screws (M3X4) that secure the converter board to the middle frame. 3 Connect the converter-board cable to the converter board. 4 Connect the backlight power cables to the converter board. 5 Install the: 6 a I/O panel b inner frame c system-board shield.
Speaker Removing speakers 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover c system-board shield d stand 3 e inner frame Disconnect the speaker cable from the system board and release it from the routing guides on middle frame [1] [2]. 4 Remove the eight screws (M3x4) that secure the speakers to the middle frame [1].
5 Lift the speakers along with the cable off the middle frame [2]. Installing speaker 1 Align the screw holes on the speakers with the screw holes on the middle frame. 2 Replace the eight screws (M3x4) that secure the speakers to the middle frame. 3 Route the cable through the routing guides on middle frame and connect the speaker cable to the system board.
Power button board Removing power-button board NOTE: Note the routing of the cable as you remove it so that you can reroute it correctly after you replace the power-button board. 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover c stand 3 d inner frame Remove the power-button cable from the routing guide on the power-button board shield [1].
Installing power button board 1 Connect the power-button board cable and Display Built-in Self Test button cable to the power-button board. 2 Align the power-button board to the slot on the middle frame and place the power-button board on the middle frame. 3 Align the screw holes on power-button board shield to the screw holes on middle frame. 4 Replace the two screws (M2X3) that secures the power-button board shield to middle frame.
Installing media card reader 1 Connect the audio cable to the media card. 2 Connect the media-card reader cable to the media-card. 3 Align the media-card reader to the slot on the middle frame. 4 Align the screw hole on the media-card reader shield to the screw hole on the middle frame. 5 Replace the two screws (M2X3) that secure the media-card reader shield to the middle frame. 6 Install the: 7 a speakers.
Installing camera 1 Connect the camera cable to the camera assembly. 2 Turn the camera assembly and route the camera cable through the routing guide on the middle frame. 3 Align the screw holes on the camera assembly with the screw holes on the middle frame. 4 Replace the two screws (M2X3) that secure camera assembly to the middle frame. 5 Install the: 6 a speakers.
System board Removing system board NOTE: To avoid any potential damage to the cables, ensure to release them from the routing guides. 1 Follow the procedure in Before working inside your computer. 2 Remove the: a USB dongle-bay cover b back cover c memory modules d stand e system fan f inner frame g system-board shield. h I/O panel i processor heat-sink j processor. k coin-cell battery l memory fan m wireless card 3 n solid-state drive.
8 Disconnect the speaker cable from the system board [1]. 9 Disconnect the converter-board cable from the system board [2]. 10 Using the pull tab, disconnect the media-card reader cable from the system board [3]. 11 Disconnect the audio cable from the system board [4].
14 Remove the 12 screws (M3X4) that secure the system board to the middle frame [1].
Installing system board 1 Align the screw holes on the system board with the screw holes on the middle frame. 2 Replace the 12 screws (M3X4) that secure the system board to the middle frame. 3 Replace the screw (M3X4) that secures the media card reader and audio cables to the system board. 4 Connect the microphone cable , audio cable, media-card reader cable and converter-board cable to their respective connectors on the system board.
7 l memory modules m back cover n USB dongle-bay cover Follow the procedure in After working inside your computer System board callouts Figure 1. System board callouts 1 password clear jumper 2 coin-cell battery connector 3 microphone cable connector 4 processor socket 5 memory module slot 6 system fan connector 7 wireless-card slot 8 audio-cable connector 9 media-card connector 10 SSD-card connector (M.
23 SATA power connector 24 USB connector 25 CMOS clear jumper 26 side USB connector 27 touch cable connector 28 camera connector 29 display connector Display assembly Removing display assembly 1 Follow the procedure in Before working inside your computer.
We are left with the display assembly. Installing display assembly 1 Open the latch and connect the display cable to its slot on the middle frame. 2 Connect the backlight cable to its slot on the middle frame. 3 Connect the converter-board cable to its slot on the middle frame. 4 Install the: 62 a system board b solid-state drive. c wireless card d memory fan e coin-cell battery f processor. g processor heat-sink h I/O panel i system-board shield.
5 m memory modules n back cover o USB dongle-bay cover Follow the procedure in After working inside your computer Middle frame Removing middle frame NOTE: The following steps are applicable only for non-touch systems. NOTE: The middle frame can be removed by removing the following components only.
v media-card reader 3 w camera. Press the tabs on the cable to release it from the connector [1]. 4 Disconnect the cable from its slot on the middle frame [2]. 5 Open the latch and disconnect the display cable from its slot on the middle frame. [3] 6 Lift the display cable off the middle frame [4]. 7 Press the tabs on the backlight cable [5]. 8 Disconnect the backlight cable from its slot on the middle frame [6].
Installing middle frame NOTE: The following steps are applicable only for non-touch systems. Touch configuration systems must have the whole LCD assembly replaced. 1 Align the screw holes on the middle frame with the screw holes on the display panel. 2 Replace the seven screws (M3X4) that secure the middle frame to the display panel. 3 Align the screw holes on the middle frame with the screw holes on the speaker bezel. 4 Replace the six screws (M2X3) that secure the middle frame to the speaker bezel.
k processor. l processor heat-sink m I/O panel n microphones o inner frame p memory fan q power-supply unit r wireless card s system-board shield. t stand u hard drive v memory modules w back cover x USB dongle-bay cover NOTE: The middle frame can be replaced by replacing the following components only. In this scenario, the user has to replace 13 screws securing the middle frame to the display panel. 9 a camera. b speakers.
Installing speaker bezel NOTE: The following steps are applicable only for non-touch systems. Place the speaker bezel below the display panel. 1 Install the a b c d e f g h i 2 middle frame camera. speakers I/O panel inner frame stand system-board shield back cover USB dongle-bay cover Follow the procedure in After working inside your computer Display panel Removing display panel NOTE: The following steps are applicable only for non-touch systems.
b back cover c system-board shield d stand e inner frame f I/O panel g speakers h camera. i middle frame j speaker bezel We are left with the display panel. Installing display panel NOTE: The following steps are applicable only for non-touch systems. 1 68 Place the display panel over the speaker bezel.
2 Place the middle frame on the assembly.
3 Replace the six screws (M2X3) that secure the middle frame to the speaker bezel [3]. 4 Replace the seven screws (M3X4) that secure the middle frame to the display panel [4]. 5 Turn the display assembly over [5]. 6 Peel off the Mylar from the display panel.
NOTE: The six Mylars are factory installed with the replacement display panel. Peeling off the Mylar can result in one of the two following acceptable scenarios: a b 7 A portion of Mylar remains in the middle frame. The whole Mylar is peeled off from the display assembly.
c d e f g h i j 8 72 camera.
3 Technology and components This chapter details the technology and components available in the system. Topics: • Processors • Chipsets • Display options • Storage options • Hard drive options • USB features • HDMI • Wi-Fi • Camera • Memory features • Media-card reader • Realtek HD audio drivers • Operating System • Service tag location Processors The Precision 5720 AIO system is shipped with the following processors: • Intel Xeon E3-1275 v6 Processor (Quad Core HT 3.8Ghz, 4.
The Skylake also includes Core i7, i5, i3, Pentium, and the Celeron processors. Skylake specifications Table 2. Skylake specifications Processor number Clock Speed Cache Power Memory type Intel Core i7-6700 3.4 GHz 8 MB 65 W DDR4-2133 Intel Core i5-6600 3.3 GHz 6 MB 65 W DDR4-2133 Intel Core i5-6500 3.2 GHz 6 MB 65 W DDR4-2133 Intel Xeon E3-1275 v5 3.6 GHz 8 MB 65 W DDR4-2133 Intel Xeon E3-1245 v5 3.5 GHz 8 MB 65 W DDR4-2133 Intel Xeon E3-1225 v5 3.
Identifying processors in Windows 7 1 Click Start > Control Panel > Device Manager. 2 Expand Processors. Identifying processors in Windows 10 1 Tap Search the Web and Windows. 2 Type Device Manager. The Device Manager window is displayed. 3 Expand Processors. Verifying the processor usage in Task Manager (Windows 7 and Windows 10) 1 Right click on the desktop. 2 Select Start Task Manager. The Windows Task Manager window is displayed.
7 Scroll down the page, expand Chipset, and select your chipset driver. 8 Click Download File to download the latest version of the chipset driver for your computer. 9 After the download is complete, navigate to the folder where you saved the driver file. 10 Double-click the chipset driver file icon and follow the instructions on the screen. Identifying chipset in Device Manager on Windows 7 1 Click Start → Control Panel → Device Manager. 2 Expand System Devices and search for the chipset.
3 Select the required resolution from the drop-down list and tap Apply. Adjusting brightness in Windows 7 To enable or disable automatic screen brightness adjustment: 1 Click Start → Control Panel → Display. 2 Use the Adjust brightness slider to enable or disable automatic-brightness adjustment. NOTE: You can also use the Brightness level slider to adjust the brightness manually.
USB features The Universal Serial Bus, or well known as USB was introduced to the PC world in 1996 which dramatically simplified the connection between host computer and peripheral devices such as mice and keyboards, external hard drive or optical devices, Bluetooth and many more peripheral devices in the market. Let's take a quick look on the USB evolution referencing to the table below. Table 4. USB evolution Type Data Transfer Rate Category Introduction Year USB 3.0 5 Gbps Super Speed 2010 USB 2.
• USB 3.0 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold increase in theoretical bandwidth. With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.
Windows 8/10 will be bringing native support for USB 3.0 controllers. This is in contrast to previous versions of Windows, which continue to require separate drivers for USB 3.0 controllers. Microsoft announced that Windows 7 would have USB 3.0 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0 support in Windows 7, SuperSpeed support would trickle down to Vista.
Configuring Wi-Fi 1 Turn on Wi-Fi. For more information, see the Turning Wi-Fi on or off section. 2 Swipe-in from the right edge of the display or click the Action Center icon on the taskbar to access the Action Center. 3 Click Wi-Fi and then click Go to settings. A list of available networks is displayed. 4 Select your network and click Connect. NOTE: Type the network security key, if prompted. Downloading the Wi-Fi driver 1 Turn on your computer. 2 Go to dell.com/support.
Starting the camera application 1 On the taskbar, click the search box, and then type Camera. 2 Click Camera. Memory features In this computer, the memory (RAM) is a part of the system board. This computer supports 2133 MHz DDR4 for Intel 6th and 7th generation processors. Verifying system memory in Windows 10 and Windows 7 Windows 10 1 Click the Windows button and select All Settings 2 Under System, click About. > System.
DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum capacity of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system. DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate.
Figure 4. Curved edge Testing memory using ePSA 1 Turn on or restart your computer. 2 Perform one of the following actions after the Dell logo is displayed: • With keyboard — Press F2. The PreBoot System Assessment (PSA) starts on your computer. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off the computer and try again. Media-card reader This computer has one SD card slot located on the left side of your computer.
Table 5. Realtek HD audio drivers Downloading the audio driver 1 Turn on your computer. 2 Go to dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads > Find it myself. 5 Scroll down the page and expand Audio. 6 Click Download to download the audio driver.
Technology and components
4 System setup System Setup enables you to manage your desktop hardware and specify BIOS level options.
Table 6. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Table 7. General Option Description System Information Displays the following information: • • • • • Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in this list. • • Advanced Boot Options System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.
Option Description • • • Enable Boot Support Enable Side USB Ports Enable Rear USB Ports All the options are selected by default. Rear USB Configuration Allows you to enable or disable the back USB ports. All the ports are enabled by default. Side USB Configuration Allows you to enable or disable the side USB ports USB PowerShare This option allows you to charge the external devices, such as mobile phones, music player. This option is disabled by default.
Option Description Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart. • • Disabled — Always prompt for the system and internal HDD password when they are set. This option is selected by default. Reboot Bypass — Bypass the password prompts on Restarts (warm boots). NOTE: The system will always prompt for the system and internal HDD passwords when powered on from the off state (a cold boot).
Table 11. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable Secure Boot feature • • Expert key Management Disabled Enable (default) Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • • • • PK (default) KEK db dbx If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
• 3 Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor. This option is enabled by default. C States Control Allows you to enable or disable additional processor sleep states. This option is enabled by default. Limited CPUID Value Allows you to limit the maximum value of the processor standard CPUID function. This options is disable by default. Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
Option Description Intel Ready Mode Allows you to enable the capability of Intel Ready Mode Technology. This option is disabled by default. Table 15. POST Behavior Option Description Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option is enabled by default. Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. This option is selected by default.
Option Description Data Wipe Allows you to securely erase the data from all the available internal storages, such as HDD, SSD, mSATA, and eMMC. The option Wipe on Next Boot is disabled by default. BIOS recovery Allows you to recover the corrupted BIOS conditions from the recovery files on the primary hard drive. The option BIOS Recovery from Hard Drive is selected by default Table 19.
5 Software Operating system configurations This topic lists the operating system (OS) supported on Precision 5720 AIO systems. Table 21. Operating systems Windows 10 • • • Other Factory installed Windows 10 Pro – 64 bit Windows® 10 Pro (64-bit) with downgrade rights to Windows™ 7 Professional (64-bit) – 6th generation processor Factory installed Windows 10 Home – 64 bit Ubuntu 16.04, NeoKylin v6.0, Red Hat Enterprise Linux 7.3 Downloading graphic drivers 1 Turn on the computer. 2 Go to Dell.
Software 97
Intel Wi-Fi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from dell.com/support. Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver updates from Dell.com/ support.
Intel Serial IO Driver In the Device Manager, check if the Intel Serial IO Driver is installed. Install the driver updates from dell.com/support.
Software
Intel chipset drivers Verify if the Intel chipset drivers are already installed in the computer. Graphics drivers Verify if the graphics drivers are already installed in the computer.
Figure 5. Graphic drivers Trusted Platform Module (TPM) Overview Trusted Platform Module, or TPM, is a security device that holds computer-generated keys for encryption. It is a hardware-based solution that prevents hacking attempts to capture passwords, encryption keys, and other sensitive data.
NOTE: The TPM must be ON and Enabled in BIOS Setup, and the TPM must not be owned. If the TPM is owned, go to BIOS Setup and clear the TPM before proceeding. You may need to run TPM.msc to re-initial the TPM under Windows OS. NOTE: When the TPM ownership is cleared, an operating system will automatically take ownership of the TPM on the next boot (TPM AutoProvisioning). This feature will need to be disabled in the operating system to proceed with the update. 5 • Clear the TPM. Boot to Windows.
6 Troubleshooting System diagnostic lights Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly. NOTE: See the light patterns to determine the device that is failing.
• Off – Camera is not in use. Dell Enhanced Pre-Boot System Assessment (ePSA) diagnostic 3.0 For more details, see Dell EPSA Diagnostic 3.0. LCD built in self test (BIST) All-in-One (AIO) system supports LCD BIST similar to any other Dell systems that have BIST test implemented. It allows the user to isolate the LCD during troubleshooting to determine which sub-system is at fault. The main difference is the lack of an integrated keyboard scan controller in the AIO.
Troubleshooting
Initiating BIST 1 Shut down the system. 2 Hold down the BIST button, and press the power button.
7 Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: • Windows 10, click or tap Start • Windows 7, click Start > Settings > System > About. , right-click My Computer, and then select Properties.
Feature Specification Number of SODIMM 4 slots SODIMM slot Capacity Up to 16 GB Memory connectors Four internally accessible DDR4 SODIMM slots Minimum memory 4 GB Maximum memory 64 GB Supported memory configurations • 4 GB – 1x4 GB • 8 GB– 2x4 GB or 1x8 GB • 16 GB– 2x8 GB or 4x4 GB • 32 GB– 2x16 GB or 4x8 GB • 64 GB– 4x16 GB Video specifications NOTE: Your system is offered with either integrated graphics or discrete graphics depending on the configuration you order.
Communication specifications Features Specification Network adapter Intel i219LM Gigabit Ethernet Controller Wireless • Intel Dual Band Wireless-AC 8260 2x2 802.11AC+ Bluetooth 4.2 ready (Windows 10 supports up to 4.1) • Intel Dual Band Wireless-AC 8260 2x2 802.11AC • Qualcomm QCA61x4A 2x2 801.11ac + Bluetooth 4.1 NOTE: Intel 8265ac / 18265ac card support BT4.2 but is limited to BT4.1 by Windows OS Connectors Feature M.2 card Specification • One M.2 slot for SSD • One M.
Feature Audio/Video Specification • One HDMI port • One DisplayPort • One headset port • Two Thunderbolt 3 (USB Type-C) ports • One audio line-out port (configurable) NOTE: Audio line-out port can be configured to support audio line-in, microphone, and headphones Power specifications Feature Specifications Type 360 W Voltage 100 VAC to 240 VAC Input current: 5.
Back: 30° Width 260 mm Depth 183.1 mm Weight 3.0 kg Physical specifications Table 26. Physical specifications Touch Non-touch 17.32 kg (38.18 lb) 13.01 kg (28.68 lb) Height 435.05 mm (17.13 in) 430.35 mm (16.94 in) Width 624.80 mm (24.60 in) 613.05 mm (24.14 in) Depth 80.20 mm (3.16 in) 81.60 mm (3.
8 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Go to Dell.com/support. 2 Select your support category.
