Users Guide

21 Troubleshooting Your Computer.................................................................................................45
Dell Technical Update Service........................................................................................................................................... 45
Dell Diagnostics....................................................................................................................................................................45
Drive Problems.....................................................................................................................................................................45
E-Mail, Modem, and Internet Problems............................................................................................................................45
Error Messages....................................................................................................................................................................46
Keyboard / External Keyboard Problems..........................................................................................................................51
Lockups and Software Problems....................................................................................................................................... 51
PC Card or ExpressCard Problems...................................................................................................................................52
Network Problems.............................................................................................................................................................. 53
Power Problems.................................................................................................................................................................. 53
Printer Problems..................................................................................................................................................................54
Scanner Problems............................................................................................................................................................... 54
Sound and Speaker Problems............................................................................................................................................55
Touchpad or Mouse Problems...........................................................................................................................................55
Video and Display Problems............................................................................................................................................... 56
22 Getting Help and Contacting Dell............................................................................................... 58
Microsoft Knowledge Base................................................................................................................................................ 58
Automated Order-Status Service..................................................................................................................................... 60
AutoTech Service.................................................................................................................................................................61
Dell Connect / GoToAssit................................................................................................................................................... 61
Problems With Your Order..................................................................................................................................................61
Product Information.............................................................................................................................................................61
Returning Items for Warranty Repair or Credit................................................................................................................61
Before You Call.................................................................................................................................................................... 62
Travel Tips............................................................................................................................................................................ 62
23 Pro Support............................................................................................................................. 64
24 Cleaning Your Computer........................................................................................................... 65
25 Traveling With Your Computer................................................................................................... 67
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