Users Guide

• Check the telephone line connection
• Check the telephone connector
• Connect the modem directly to the telephone wall connector
• Use the different telephone line:
1. Verify that the telephone line is connected to the connector on the modem. (The connector has either a green label or a
connector-shaped icon next to it.)
2. Ensure that you insert the telephone line connector into the modem until it clicks into place.
3. Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
4. If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter,
bypass the devices and connect the modem directly to the telephone wall connector. If you are using a line that is 3 m (10 ft) or
more in length, try a shorter one.
Verify that the modem is communicating with Windows
1. Click Start > Control Panel > Printers and Other Hardware > Phone and Modem Options > Modems.
2. Click the COM port for your modem, and then click Properties > Diagnostics > Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
Ensure that you are connected to the Internet
Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet provider.
Scan the computer for Spyware
If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems
connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to https://
www.dell.com/support and search for the keyword spyware.
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was running when the message
appeared.
Auxillary device failure
The touchpad, trackstick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device
option in the system setup program. If the problem persists, Contact Dell.
Bad command or file name
Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
Cache disabled due to failure
The primary cache internal to the microprocessor has failed. Contact Dell.
CD Drive controller failure
The CD drive does not respond to commands from the computer.
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Troubleshooting Your Computer