Users Guide

Hard-disk drive controller failure 0

The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive, and boot the

computer from a CD or DVD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try

another drive. Run the Hard- Disk Drive tests in the

Dell Diagnostics.

Hard-drive disk failure

The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive, and boot the

computer from a CD or DVD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try

another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics.

Hard-disk drive read failure

The hard drive may be defective. Shut down the computer, remove the hard drive, and boot the computer from a CD or DVD. Then shut

down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive

tests in the Dell Diagnostics.

Insert bootable media

The operating system is trying to boot to a non-bootable CD or DVD. Insert a bootable CD or DVD.

Invalid configuration information-Please run system setup

program

The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory

module is installed. Correct the appropriate options in the system setup program.

Keyboard clock line failure

For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics.

Keyboard controller failure

For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot

routine. Run the Keyboard Controller test in the

Dell Diagnostics.

Keyboard data-line failure

For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics.

Keyboard stuck-key failure

For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the

boot routine. Run the Stuck Key test in the Dell Diagnostics.

Memory address line failure at address, read value

expecting value

A memory module may be faulty or improperly seated. Re-install the memory modules or, if necessary, replace them.

Troubleshooting Your Computer