Users Guide

A program stops responding or crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

End the program -

1. Press the [Ctrl] +[Shift] + [Esc] keys simultaneously.

2. Click Task Manager > Applications.

3. Select the program that is no longer responding.

4. Click End Task.

Check the software documentation - If necessary, uninstall and then re-install the program.

A program is designed for an earlier Microsoft Windows

operating system

Run the program compatibility wizard - The Program Compatibility Wizard configures a program so it runs in an environment similar to

Windows XP operating system environments.

1. Click All Programs > Accessories > Program Compatibility Wizard > Next.

2. Follow the instructions on the screen.

A solid blue screen appears

Turn the computer OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold

the Power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

Check the software documentation or contact the manufacturer for troubleshooting information -

• Ensure that the program is compatible with the operating system installed on your computer.

• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation

for information.

• Ensure that the program is installed and configured properly.

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then re-install the program.

Backup your files immediately

Use a virus scan program to check hard drives and CDs for any malicious programs

Save and close any open files or programs and shutdown your computer from the Start menu.

Scan the computer for spyware - If you are experiencing slow computer performance, you frequently receive pop-up advertisements,

or you are having problems connecting to the Internet, then your computer might be infected with spyware. Use an anti-virus program

that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more

information, go to

https://www.dell.com/support and search for the keyword spyware.

Run the Dell diagnostics - If all tests run successfully, the error condition is related to a software problem.

PC Card or ExpressCard Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Safety and

Regulatory Information documents

Check the card - Ensure that the card is properly inserted into the connector.

Ensure that the card is recognized by Windows - Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure

that the card is listed.

If you have problems with a Dell provided card - Contact Dell.

Troubleshooting Your Computer