Users Guide

Getting Help and Contacting Dell
If you need information about Dell products or services, or if you experience problems using your computer, you can get help from one of
the self-help resources, or you can call Dell to get help from a Dell technician.
Self-Help Options
• Access Windows Help and Support by clicking Start → Help and Support.
• See the Microsoft Website, microsoft.com, for more information about your Microsoft Windows operating system.
You can learn about Dell product and services at the following websites:
• dell.com
• dell.com/ap (Asian/Pacific countries only)
• dell.com/jp (Japan only)
• euro.dell.com/content/default.aspx (Europe only)
• dell.com/la (Latin American and Caribbean countries)
• dell.com/ca (Canada only)
The Dell Support site, http://www.dell.com/support provides access to troubleshooting wizards, user manuals, technical help blogs,
download Dell driver and software updates, and so on.
Contacting Dell
Customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE:
If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Go to dell.com/ContactDell.
2. Select your country or region.
3. Select the appropriate service or support link based on your requirement.
4. Choose the method of contacting Dell that is convenient for you.
Topics:
• Microsoft Knowledge Base
• Automated Order-Status Service
• AutoTech Service
• Dell Connect / GoToAssit
• Problems With Your Order
• Product Information
• Returning Items for Warranty Repair or Credit
• Before You Call
• Travel Tips
Microsoft Knowledge Base
Microsoft Knowledge Base is a repository of over 150,000 articles made available to the public by Microsoft Corporation. It contains
information on many problems encountered by users of Microsoft products. Each article bears an ID number and articles are often
referred to by their Knowledge Base (KB) ID.
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