Users Guide

Before You Call

NOTE: Have your Express Service Code / Service Tag ready when you call. The code helps Dell's automated-support

telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist below. If possible, turn on your computer before you call Dell for technical assistance and

call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information

during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is

available.

NOTE: Before working inside your computer, read the safety instructions in your

Owner’s Manual

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a

printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Travel Tips

NOTE:

Do not move the computer while using the optical drive to prevent loss of data.

NOTE: Do not check the computer as baggage.

• Consider changing your power management options to maximize battery operating time.

• If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed

your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an

international carnet (also known as a merchandise passport) from your government.

• Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters.

• Check with your credit card / Insurance company for information about the kinds of emergency travel assistance it offers to users of

portable computers.

Traveling by Air

NOTE:

Do not take the computer through a metal detector. Send the computer through an X-ray machine or have it

hand-inspected.

• Ensure that you have a charged battery available in case you are asked to turn on the computer.

Getting Help and Contacting Dell