Users Guide

Pro Support
Support Services for End Users and IT
Professionals
Minimize disruptions and maintain a high level of productivity through Dell's suite of support services that you can tailor to align with your
organization's entire IT landscape.
Dell offers world-class support services such as ProSupport service to fit any size and type of business. Dell Support services provide end
users and IT professionals with various remote and on-site technical support solutions for all of your Dell and non Dell hardware and
software needs. Dell provides customers with world-class remote technical support with several different options and levels of on-site
support, ranging from next business day to two-hour response times.
Dell can also assist with proactive problem avoidance, remote monitoring and self-support options to help you maximize productivity. We
have expertise in supporting specialized applications and technology, such as virtualization, systems management and Microsoft products.
Our Global Command Centers track parts and labor dispatches around the clock to help meet your critical IT needs with prompt,
comprehensive support to help you solve even the most complex problems. Speak to a Dell Services representative to help you choose
the support services that best suit your business and IT environment.
Customer Location
Master Services Agreement
& Service Contracts
PartnerDirect and Reseller
Terms & Conditions
Dell Services Acceptable Use
Policy
United States, Latin America &
the Caribbean
www.dell.com/
servicedescriptions
www.dell.com/
termsandconditions
www.dell.com/aup
Canada www.dell.ca/servicecontracts www.dell.ca www.dell.com/aup
Europe, Middle East & Africa http://www1.euro.dell.com/
content/topics/global.aspx/
services/service-contracts/
service-contracts?
c=cz&l=cs&s=dhs&cs=czdhs1&
redirect=1
http://partner.euro.dell.com/
Main/Pages/DPPEM/EA/UK/
TermsOfUse.aspx
www.dell.com/aup
Asia, Pacific & Japan www.dell.com www.dell.com www.dell.com/aup
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