User Manual

Back to Contents Page
 Solving Problems
DellPrecision™MobileWorkstationM70User'sGuide
Drive Problems
Fill out the Diagnostics Checklist as you complete these checks.
CD and DVD drive problems

Problems writing to an Optical drive
Drive Problems
CD and DVD drive problems
Hard drive problems
 Email, Modem, and Internet Problems
Error Messages
Keyboard Problems
Lockups and Software Problems
Memory Problems
Network Problems
PC Card Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Touch Pad or Mouse Problems
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Ensure that Microsoft®Windows®recognizesthedrive— Click the Start button and click My Computer. If the floppy, CD, or DVD drive,
is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.

Test the drive —
l Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
l Insert a bootable floppy disk and restart the computer.

Cleanthedriveordisk— See "Cleaning Your Computer."

Ensure that the CD is snapped onto the spindle

Check the cable connections

Checkforhardwareincompatibilities— See "Resolving Software and Hardware Incompatibilities."

RuntheDellDiagnostics— See "Dell Diagnostics."
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Closeotherprograms— The optical drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs.
Try closing all programs before you write to the optical drive.

TurnoffStandbymodeinWindowsbeforewritingtoaCDorDVDdisc— See "Power Management" or search for the keyword standby in
the Windows Help and Support Center for information on power management modes.

Change the write speed to a slower rate — See the help files for your CD or DVD creation software.