Owners Manual

Table Of Contents
Installing the hard-drive backplane .............................................................................................................................. 74
Control panel assembly.................................................................................................................................................... 75
Removing the control panel ..................................................................................................................................... 75
Installing the control panel ....................................................................................................................................... 77
System board......................................................................................................................................................................78
Removing the system board..................................................................................................................................... 78
Installing the system board....................................................................................................................................... 80
Entering the system service tag by using System Setup................................................................................... 81
Restoring the Service Tag by using the Easy Restore feature......................................................................... 81
Updating the BIOS version........................................................................................................................................ 81
Re-enabling the TPM for TXT users.......................................................................................................................82
Chapter 5: Troubleshooting your system..................................................................................... 83
Troubleshooting system startup failure....................................................................................................................... 83
Troubleshooting external connections......................................................................................................................... 83
Troubleshooting the video subsystem......................................................................................................................... 83
Troubleshooting a USB device....................................................................................................................................... 83
Troubleshooting iDRAC Direct (USB XML configuration)...................................................................................... 84
Troubleshooting iDRAC Direct (laptop connection)................................................................................................. 84
Troubleshooting a serial I/O device.............................................................................................................................. 84
Troubleshooting a NIC..................................................................................................................................................... 85
Troubleshooting a wet system.......................................................................................................................................85
Troubleshooting a damaged system............................................................................................................................. 86
Troubleshooting the system battery............................................................................................................................ 86
Troubleshooting power supply units............................................................................................................................. 87
Power source problems..............................................................................................................................................87
Power supply unit problems...................................................................................................................................... 87
Troubleshooting cooling problems.................................................................................................................................87
Troubleshooting cooling fans......................................................................................................................................... 88
Troubleshooting system memory.................................................................................................................................. 88
Troubleshooting an internal USB key........................................................................................................................... 89
Troubleshooting an SD card........................................................................................................................................... 89
Troubleshooting an optical drive................................................................................................................................... 90
Troubleshooting a hard drive..........................................................................................................................................90
Troubleshooting a storage controller............................................................................................................................ 91
Troubleshooting expansion cards...................................................................................................................................91
Troubleshooting processors........................................................................................................................................... 92
Error Messages..................................................................................................................................................................92
System messages..............................................................................................................................................................93
Warning messages...................................................................................................................................................... 93
Diagnostic messages.................................................................................................................................................. 93
Alert messages.............................................................................................................................................................93
Chapter 6: Using system diagnostics...........................................................................................94
Dell Embedded System Diagnostics..............................................................................................................................94
When to use the Embedded System Diagnostics................................................................................................94
Running the Embedded System Diagnostics from Boot Manager.................................................................. 94
Running the Embedded System Diagnostics from the Dell Lifecycle Controller......................................... 94
System diagnostics controls..................................................................................................................................... 94
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Contents