Users Guide

Troubleshooting

Table 10. Possible cause and workaround

Problem Workaround

VMs randomly displays the Blue Screen

Of Death (BSOD) and VMware ESXi have

a purple screen of death.

• Ensure that each VM has msi interrupt vectors disabled:

a. Edit the VM again and select the Options tab and

click General > Configuration Parameters.

b. Click Add Row. Create six rows.

c. Add the following in the left column:

– pciPassthru0.msiEnabled

– pciPassthru1.msiEnabled

– pciPassthru2.msiEnabled

– pciPassthru3.msiEnabled

– pciPassthru4.msiEnabled

– pciPassthru5.msiEnabled

– pciPassthru6.msiEnabled

d. Enter FALSE in the right column, next to each entry.

• Ensure that each VM has a guest operating system

installed with the BIOS Boot Option set to EFI:

a. Edit the VM again and select Options and click

Advanced > Boot Options > Specify the boot

firmware.

b. Select EFI.

• Ensure that 64-bit MMIO is enabled:

a. Edit the VM again and select the Options tab and

click General > Configuration Parameters.

b. Click Add Row.

c. Add the following in the left column:

– pciPassthru.use64bitMMIO

d. Enter TRUE in the right column.

You receive a blank or grey screen upon

connection from a zero client or

software client.

• Firmly re-seat the DisplayPort cables, connecting the GPU

and Tera2 cards.

• Press Windows key + P. The control panel will help set up

the monitors and resolutions properly, if it is not auto-

detected.

• Make sure the cabling is correct.

No display or blank display shown. Ensure that the DisplayPort cables are firmly plugged into the

GPUs.