Users Guide

Problem Workaround
The message “Source signal on other
port” is displayed on the display.
This indicates that a video source connected to the Host
does not correspond with the video port used on the zero
client. This can be corrected by either swapping the video
ports used on the Host or the zero client.
The following shows two host scenarios
using VMware View virtual desktops or
PCoIP Host Cards for remote
workstation applications.
NOTE: DVI marking varies on some
PCoIP zero clients with some using
the following:
• DVI-0 (primary) and DVI-1
(secondary)
• DVI-1 (primary) and DVI-2
(secondary)
• No specific DVI marking
This is resolved in VMware View 5.0.1.
This may be solved by connecting the DVI cable to the
primary DVI port on the PCoIP zero client and reconnecting
to the View 5.0 desktop.
Scenario 1: VMware View 5.0 Virtual
Desktops with a single display.
When using VMware View 5.0 virtual
desktops and PCoIP zero clients with a
single display attached to the secondary
zero client DVI port, the overlay message
"Signal on other port" can be seen on the
screen and you cannot connect to the
session.
Scenario 2: Remote Workstation using
PCoIP Host Cards.
In a workstation environment, when
connecting a Tera2 PCoIP zero client to
a single display, the "Source signal on
other port" overlay message appears.
Example: If a single video source (GPU)
is connected to a host card's primary
port, and a single display is connected to
a zero client's secondary port, then the
message Source signal on other port
appears on the display.
Cause
This error can be displayed when there is
a mismatch with the cabling
configuration between either of the
following:
• The host card and GPU.
• The zero client and the monitor.
• In a workstation environment, display
ports are matched "remotely" during
Ensure the cables between the host card and GPU are
connected to the same ports. Ensure the monitors in use are
also connected to the zero client display ports in the order in
which they are intended to be used.
Example: The primary port on the host card connects to the
primary port on the GPU and the primary monitor is
connected to the primary zero client port. The same for the
secondary ports and so on.
NOTE:
• A zero client’s primary port is the lowest numbered
port on the zero client.
• When connecting one monitor at 2560x1600 on a
TERA2140 zero client (with four DVI ports), ports 1
and 3 must be teamed.
For additional Teradici PcoIP related issues, see the
KB article: support.teradici.com/ics/support/
KBSplash.asp
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