Owners Manual

Installing the hard-drive backplane ................................................................................................................................... 71
Control panel assembly....................................................................................................................................................... 72
Removing the control panel .........................................................................................................................................72
Installing the control panel ...........................................................................................................................................73
System board....................................................................................................................................................................... 73
Removing the system board.........................................................................................................................................73
Installing the system board...........................................................................................................................................76
Entering the system service tag by using System Setup......................................................................................... 77
Restoring the Service Tag by using the Easy Restore feature................................................................................ 77
Updating the BIOS version........................................................................................................................................... 77
Re-enabling the TPM for TXT users........................................................................................................................... 77
5 Troubleshooting your system...................................................................................................... 79
Troubleshooting system startup failure............................................................................................................................ 79
Troubleshooting external connections..............................................................................................................................79
Troubleshooting the video subsystem.............................................................................................................................. 79
Troubleshooting a USB device.......................................................................................................................................... 80
Troubleshooting iDRAC Direct (USB XML configuration).............................................................................................80
Troubleshooting iDRAC Direct (laptop connection)....................................................................................................... 80
Troubleshooting a serial I/O device................................................................................................................................... 81
Troubleshooting a NIC.........................................................................................................................................................81
Troubleshooting a wet system........................................................................................................................................... 81
Troubleshooting a damaged system................................................................................................................................. 82
Troubleshooting the system battery.................................................................................................................................82
Troubleshooting power supply units................................................................................................................................. 82
Power source problems................................................................................................................................................ 83
Power supply unit problems......................................................................................................................................... 83
Troubleshooting cooling problems.....................................................................................................................................83
Troubleshooting cooling fans............................................................................................................................................. 83
Troubleshooting system memory...................................................................................................................................... 84
Troubleshooting an internal USB key................................................................................................................................84
Troubleshooting an SD card...............................................................................................................................................85
Troubleshooting an optical drive....................................................................................................................................... 85
Troubleshooting a hard drive............................................................................................................................................. 86
Troubleshooting a storage controller................................................................................................................................86
Troubleshooting expansion cards...................................................................................................................................... 87
Troubleshooting processors............................................................................................................................................... 87
Error Messages....................................................................................................................................................................87
System messages................................................................................................................................................................88
Warning messages.........................................................................................................................................................88
Diagnostic messages.....................................................................................................................................................88
Alert messages...............................................................................................................................................................88
6 Using system diagnostics............................................................................................................89
Dell Embedded System Diagnostics..................................................................................................................................89
When to use the Embedded System Diagnostics..................................................................................................... 89
Running the Embedded System Diagnostics from Boot Manager..........................................................................89
Running the Embedded System Diagnostics from the Dell Lifecycle Controller...................................................89
System diagnostics controls........................................................................................................................................ 89
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