Dell™ Photo All-In-One Printer 922 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using Your Printer • Understanding the Software • Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Ordering Ink Cartridges and Supplies Your Dell™ Photo All-In-One Printer 922 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone. US 877-INK-2-YOU Italy 800602705 Australia 1300 303 290 Japan 044-556-3551 Austria 08 20 - 24 05 30 35 Luxembourg 02.713 1590 Belgium 02.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
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Contents 1 Getting Started Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . 14 Accessing Your User’s Guide Setting Up Your Printer Using the Operator Panel . . . . . . . . . . . . . . . . . . . . . . 15 Operator Panel Menus . . . . . . . . . . . . . . . . . . . . . . 16 Understanding the Automatic Paper Type Sensor Loading Paper . . . . . . . . . . 17 . . . . . . . . . . . . . . . .
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . Scanning Multiple Pages or Images . . . . . . . . . . . . . . 30 30 31 Editing Scanned Text Using Optical Character Recognition (OCR) 31 Saving an Image on Your Computer . . . . . . . . . . . . . . E-mailing a Scanned Image or Document . . . . . . . . . . . 32 . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Messages and Lights . . . . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . . . . . . . 62 Improving Print Quality 6 Contacting Dell Technical Assistance Automated Order-Status Service . Contacting Dell . . . . . . . . . . . . . . . . . 62 . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 7 Appendix Limited Warranties and Return Policy . . . . . . . . . . . . . . .
Conte n ts
C AU TION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. • Use only the power cable provided with this product or the manufacturer’s authorized replacement power cable. • Connect the power cable to an electrical outlet that is near the product and easily accessible.
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1 SECTION 1 Getting Started Understanding the Printer Parts Accessing Your User’s Guide Setting Up Your Printer Using the Operator Panel Understanding the Automatic Paper Type Sensor Loading Paper
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Understanding the Printer Parts 2 1 3 4 11 5 10 6 7 8 12 9 Number: Part: Description: 1 Paper support Part that supports loaded paper. 2 Paper guide Guide that helps the paper feed into the printer properly.
Number: Part: Description: 3 Top cover Top of printer that holds your document or photo flat while you scan it. 4 Paper exit tray Tray that holds the paper as it exits the printer. NOTE: Pull the paper exit tray straight out to extend it. 5 Printer unit Unit you lift to gain access to the ink cartridges. 6 Scanner support Part under printer unit that keeps the printer open while you change ink cartridges.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Accessing Your User’s Guide Click Start→ Programs or All Programs → Dell Printers→ Dell Photo AIO Printer 922→ View Dell User’s Guide. NOTE: You cannot access your User’s Guide until you have installed the drivers for your printer. Setting Up Your Printer NOTE: The Dell Photo AIO Printer 922 supports Microsoft® Windows® 2000 and Windows XP. Follow the instructions on your printer Setup Diagram to install the hardware and software.
Using the Operator Panel The operator panel buttons allow you to scan, copy, and customize documents. The printer is on when the Power button illuminates. 9 1 2 8 3 7 4 6 5 Use the: To: 1 Display • View the number of copies selected. • View settings for Quality, Dark, and Resize. For more information, see "Operator Panel Menus" on page 16. 2 Menu button • Scroll through the available menus. Each time you press this button, the next item on the display appears.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Use the: To: 5 Power button Turn your printer on or off. 6 Cancel button • Cancel a scan, print, or copy job in progress. • Cancel a copy job (using only the printer) and eject a page. • Exit a menu and return to the default settings. 7 Black Copy button Make a black and white copy. 8 Down arrow button • Decrease a number on the display. • Scroll through a list on the display.
Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types: • Plain • Transparency • Glossy/photo • Coated If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m The Printing Preferences screen appears. 3 Click the Quality/Copies tab. 4 Click the Use my choice button. 5 Select the paper type in the drop-down menu. 6 Click OK. To turn off the automatic paper type sensor for all print jobs: 1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→Printers. 2 Right-click the Printer icon.
Print Media Guidelines for the Paper Support Load up to: Make sure: 100 sheets of plain paper • The paper is loaded vertically against the right side of the paper support. • The paper guide rests against the left edge of the paper. NOTE: Load letterhead paper with the top of the letterhead entering the printer first and facing up. • You select Draft (select Photo if a photo cartridge is installed), Normal, or Photo print quality.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Load up to: Make sure: 10 envelopes • The print side of the envelopes faces up. • The envelopes are loaded vertically against the right side of the paper support. • The stamp location is in the upper left corner. • The paper guide rests against the left edge of the envelopes. • You print the envelopes with Landscape orientation. • You select the correct envelope size.
Load up to: Make sure: 20 transparencies • The rough side of the transparencies faces up. • The paper guide rests against the left edge of the transparencies. NOTE: You can load a single transparency into the paper support without removing plain paper. • You select Normal or Photo print quality. • The transparencies are loaded vertically against the right side of the paper support. Placing Your Document on the Scanner Glass 1 Open the top cover.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the printer. 3 22 Close the top cover.
2 SECTION 2 U s i n g Yo u r P r i n t e r Printing Copying Scanning Faxing
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Printing Printing a Document 1 Turn on your computer and printer, and make sure they are connected. 2 Load paper with the print side facing up. For more information, see "Loading Paper" on page 18. 3 With your document open, click File→ Print. 4 Customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Print Properties dialog box appears.
6 On the Paper Setup tab, select the paper size and orientation. NOTE: Photo/glossy or coated paper is recommended for printing photos. 7 On the Print Layout tab, select the photo layout. 8 When finished customizing your photo, click OK. 9 Click OK or Print (depending on the program or operating system). 10 To prevent your photos from sticking together or smudging, remove each photo after it exits the printer.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 7 Click OK or Print (depending on the program or operating system). Printing Other Projects The I Want To menu provides wizards for creating projects. You may want to print a photo, print on an envelope, print a banner, make a poster, create a booklet, or print a greeting card. 1 With your document open, click File→ Print.
8 On the operator panel, press the Color Copy button to create a color copy or press the Black Copy button to create a black and white copy. Copying appears on the display. Copying Documents Using Your Computer 1 Turn on your computer and printer, and make sure they are connected. 2 Load the paper. For more information, see "Loading Paper" on page 18. 3 Open the top cover. 4 Place your document on the scanner glass.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 5 Click Preview Now. 6 Adjust the dotted lines to fit around the portion of the image you want to print. 7 In the Copy section, select Photo. 8 Select a copy quantity and color. 9 To customize your photo, click See More Copy Settings. 10 When you finish customizing your settings, click Copy Now. Copying Photos Without a Computer 1 Load photo paper.
5 6 To make any changes, click the following tabs. Click this tab: To: Print • Select the paper size and type. • Select borderless printing options. • Select the print quality. Scan • Select the color depth and scan resolution. • Auto-crop the scanned image. Image Enhancements • Sharpen your blurry images. • Adjust the brightness of your image. • Adjust the color correction curve (gamma) of your image.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Scanning 1 Turn on your computer and printer, and make sure they are connected. 2 Place the document face down on the scanner glass and make sure the upper left corner of the front of the document aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21. 3 Press Scan on the operator panel. The Dell All-In-One Center appears.
Scanning Multiple Pages or Images 1 Place the first sheet on the scanner glass and make sure the upper left corner of the front of the sheet aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 922→ Dell All-In-One Center. The Dell All-In-One Center appears. 3 In the Send scanned image to: drop-down menu, select the program you want to use.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m The Dell All-In-One Center appears. 5 In the Send scanned images to: drop-down menu, select a word processing or text-editing program. 6 In the How will the scan be used? drop-down menu, select To edit text (OCR and 300 DPI). 7 Click Scan Now. The scanned text appears. Saving an Image on Your Computer 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 922→ Dell All-In-One Center.
10 Open your e-mail program, write a note to accompany the attached photo, and then send it. NOTE: If you have questions about how to do this, consult the Help for your e-mail program. Enlarging or Reducing Images or Documents If you are using your printer with a computer, you can enlarge or reduce your document between 25-400 percent using the Dell All-In-One Center.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m For Windows 2000, Fax Service Management is automatically installed. Sending a Fax You can send single or multiple page faxes. 1 Turn on your printer and computer, and make sure they are connected. Make sure your computer modem is connected to an active analog phone line. If you have DSL, you must have a DSL filter installed. 2 Place your document on the scanner glass and make sure the upper left corner aligns with the arrow.
Configuring Microsoft Fax To configure for fax: 1 Click Start →Programs or All Programs→Accessories→Communications→Fax→ Fax Console (Windows XP) and Fax Service Management (Windows 2000). 2 On the Welcome to Fax Configuration screen, click Next. 3 On the Sender Information screen, type the information you want to be displayed on your fax cover page, and then click Next.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 16 Confirm the configuration settings in the Configuration Summary list, and then click Finish. You are now ready to send or receive faxes. Changing the Fax Configuration 36 1 Click Start →Programs or All Programs →Accessories →Communications →Fax, and then click Fax Console. 2 In Fax Console, click Configure Fax on the Tools menu to start the Fax Configuration Wizard.
3 SECTION 3 Understanding the Software Using the Dell All-In-One Center Using Print Properties Using the Dell Printer Solution Center Using Dell Picture Studio v2.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Understanding the Printer Software The printer software includes: • Dell Printer Solution Center — Provides maintenance and troubleshooting help, basic usage information, and how-to’s for creating projects. • Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print operations with newly scanned and previously saved documents and images. • Print Properties — Allows you to adjust printer settings.
Using the Dell All-In-One Center The Dell All-In-One Center allows you to: • Scan, copy, fax, and perform creative tasks. • Select where you want to send the scanned image. • Select the quantity and color of your copies. • Access troubleshooting and maintenance information. • Preview images you want to print or copy. • Manage photos (copy them to folders, print them, perform creative copying).
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m In this section: You can: Creative Tasks Select from a variety of creative ideas. • Enlarge or reduce an image. • Repeat an image several times on one page. • Print an image as a multi-page poster. • E-mail an image. • Fax using your computer’s modem. • Save an image on your computer. • Edit text found in a scanned document (Optical Character Recognition). • Modify an image with a photo editor.
Print Properties Tabs Print Properties includes three main tabs. From this tab: You can change these settings: Quality/Copies Quality/Speed — Select Automatic, Draft, Normal, or Photo depending on your desired output quality. Draft is the fastest option but should not be selected if you have a photo cartridge installed. Multiple Copies — Customize how the printer prints several photocopies of a single print job: Collated, Normal, or Print Last Page First.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m • Dell.Shutterfly.com - Online Print Service Click Start→ Programs→ Dell Picture Studio v2.0→ Dell.Shutterfly.
4 SECTION 4 Ink Cartridge Maintenance Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Replacing Ink Cartridges CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies" on page 2. Dell recommends Dell ink cartridges for your printer.
3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. photo or black cartridge 5 Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge (sold separately), or dispose of them properly.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 6 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge. NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing). For photo printing, use a photo cartridge and a color cartridge. 7 Insert the new ink cartridges.
8 Snap each lid closed. 9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed. Aligning Ink Cartridges Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Menu button. The alignment page begins printing. During printing, the operator panel display reads Alignment Page Printing.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m To align the ink cartridges: 1 Load plain paper. For more information, see "Loading Paper" on page 18. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 922→ Dell Printer Solution Center. 3 Click the Maintenance tab 4 Click Align to fix blurry edges. 5 Click Print. The ink cartridges align when the page prints.
To clean the ink cartridge nozzles: 1 Load the paper. For more information, see "Loading Paper" on page 18. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 922→ Dell Printer Solution Center. 3 Click the Maintenance tab. 4 Click Clean to fix horizontal streaks. 5 Click Print. When the page prints it forces ink through the clogged nozzles to clean them. 6 Print your document again to verify the improved print quality.
Ink Cart ridge Maint enance w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
5 SECTION 5 Tr o u b l e s h o o t i n g Setup Problems General Problems Error Messages and Lights Improving Print Quality
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Troubleshooting Follow these tips when you troubleshoot your printer: • If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. • If an error message appears on the operator panel display, write down the exact message.
CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE COMPUTER — • Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer. • Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable into the electrical outlet and turn on the printer. • Restart your computer. SET YOUR PRINTER AS THE DEFAULT PRINTER — Windows XP 1 Click Start→Printers and Faxes.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Printer Problems ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET — DE TER MI NE IF T HE PR IN TE R HAS BE EN H EL D O R PA US ED — Windows XP 1 Click Start→Settings→Printers and Faxes. 2 Double-click Dell Photo AIO Printer 922, and then click Printer. 3 Make sure a check mark is not next to Pause Printing.
General Problems Fax Problems MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB CABLE IS PROPERLY CONNECTED ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE — Using the fax function requires a phone connection to the fax/modem in your computer. When using DSL: to fax, make sure you have a DSL filter installed. Make sure your computer is not connected to the Internet when trying to fax.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m CHECK FOR A PAPER JAM Using your printer and your computer • Follow the instructions on the screen for clearing the paper jam. Using your printer only If the paper jam is located in the paper support: 1 Turn off your printer. 2 Firmly grasp the paper and gently pull it from the printer. 3 Turn on your printer and print the document again. If the paper jam is not visible: 1 Turn off your printer.
Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Error Message: What it indicates: Solution: Blinking Power button The printer has a paper jam or is out of paper. If the printer is out of paper, see "Loading Paper" on page 18. If a paper jam exists, see "Paper Problems" on page 55. Ink Low Alert The ink cartridge is running low on ink.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Error Message: What it indicates: Solution: Paper tray empty The printer is out of paper. Load more paper into the printer. For more information, see "Loading Paper" on page 18. Printhead error The ink cartridge has a short. Disconnect and then reconnect the printer power cable. Reinstall the ink cartridges. For more information, see "Replacing Ink Cartridges" on page 44. Print carrier error Print carrier error.
2 Click Preferences, Properties, or Options (depending on your program or operating system). 3 On the Quality/Copies tab, select Quality/Speed and select a higher quality setting. 4 Print your document again. 5 If the print quality does not improve, try aligning or cleaning the ink cartridges. For more information on aligning, see "Aligning Ink Cartridges" on page 47. For more information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 48.
Tr o u b l e s h oo t i n g w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
6 SECTION 6 Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, health care, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 Tech Support and Customer Care Country Code: 54 Sales City Code: 11 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and Technical Support Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-7541 toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: ap_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.
7 SECTION 7 Appendix Limited Warranties and Return Policy Dell Inc.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m • Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the reminder of the warranty for the Dell computer on which such parts are installed. The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m How will you fix my product? We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality.
• New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m May I transfer the limited warranty? Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell’s website: • For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to www.dell.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals [Canada Only]").
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.
Dell Inc. Ink and Toner Cartridges Limited Warranties The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly. Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) Dell Inc.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Ink and Toner Cartridges Limited Warranty (Latin America Only) Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge.
Dell Software License Agreement This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software").
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Limited Warranty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software.
U.S. Government Restricted Rights The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell Products, L.P.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.L. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. Model number: 922 Supply voltage: 100/240 VAC Frequency: 50/60 Hz Current consumption: 1.0 A Output voltage: 30 VDC Output current: 0.
10 4 Appendix w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Index A aligning ink cartridges, 47 B Black Copy button, 16 copying operator panel, 26 software, 27 D borderless printing, 25 Dell contacting, 63 buttons, operator panel Black Copy, 16 Cancel, 16 Color Copy, 15 down arrow, 16 Power, 16 Scan, 15 up arrow, 16 Dell All-In-One Center accessing, 39 Copy section, 39 Creative Tasks section, 40 Preview section, 40 Scan section, 39 using, 39 C Dell Printer Solution Center accessing, 38 using, 38 Cancel button, 16 Dell Picture Studio v2.
I N Q index cards loading, 20 nozzles, ink cartridge cleaning, 48 Quality/Copies tab, 41 ink cartridges aligning, 47 cleaning, 48 replacing, 44 O Ink Low message, 57 iron-on transfers loading, 20 S operator panel copying with, 26 using, 15 P L paper exit tray, 12 loading cards, 20 envelopes, 20 greeting cards, 20 index cards, 20 iron-on transfers, 20 photo cards, 20 photo paper, 20 postcards, 20 transparencies, 21 Paper jam message, 57 Paper Setup tab, 41 paper type sensor, 17 turning off,
W warranty, 82 Index 107
10 8 In d e x