Dell Printer Management Pack Suite Version 5.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. NOTE: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
Contents 1 Overview..................................................................................................................................... 4 What Is New In This Release................................................................................................................................................4 Key Features Of Dell Printer Management Pack...............................................................................................................
1 Overview The Dell Printer Management Pack Suite version 5.0 for Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, Microsoft System Center Operations Manager 2007 R2, and Microsoft System Center Essentials (SCE) 2010 environment allows you to monitor, and ensure the availability of the Dell printers.
About Dell Printer Management Pack Suite Version 5.0 The following table describes the printer management packs and their dependencies with each other: Table 2. Management Pack Functionality And Dependencies Management Pack Supported OpsMgr Version Management Pack/Utility Description Dependency OpsMgr 2007 R2 and SCE 2010 Dell Printer (SCOM 2007 R2/SCE 2010) MP — Dell.NetworkDevice.Printer.mp Management Pack for instrumenting supported Dell printers. Dell Base Hardware Library 4.0 — Dell.Connections.
• • • • • • • • • • • • • • • • Dell 1320c Dell 1350cnw Dell 1355cn/cnw Dell 2130cn Dell 2150cn/cdn Dell 2155cn/cdn Dell 3110cn Dell 3130cn/cdn Dell 5130cdn Dell 7130cn/cdn Dell C1660W Dell C1760 cnw Dell C1765 cn/cnw Dell C3760dn Dell C3760n Dell C3765dnf Mono Laser Multifunction Printer The supported mono laser multifunction printers are: • • Dell 2335dn Dell B1265dnf Color Laser Multifunction Printer The supported color laser mutifunction printers are: • • • • 6 Dell 1235cn Dell 2135cn Dell 2145cn
2 Dell Printer Management Pack Operations This chapter describes the various operations that you can perform on Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, Microsoft System Center Operations Manager 2007 R2, and Microsoft System Center Essentials 2010, using the Dell Printer Management Pack Suite version 5.0.
Icon Severity Level Warning/Noncritical — A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error — The component has either failed or failure is imminent. The component requires immediate attention and may need to be replaced. Data loss may have occurred. The specific component is not monitored.
Diagram Views The Diagram Views displays a hierarchical and graphical representation of all Dell printers on your network that OpsMgr manages. The Diagram Views offers the following: • • Complete Diagram View Printers (OM07) Diagram or Printers (OM12) Diagram NOTE: You can launch device or component specific tasks from the Actions/Tasks pane of the OpsMgr console. For more information on launching tasks, see Tasks.
Figure 3. Printers (OM07) Diagram Or Printers (OM12) Diagram View To access the Printers (OM07) Diagram or Printers (OM12) Diagram view: 1. In the OpsMgr, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views > Printers (OM07) Diagram or Printers (OM12) Diagram view. 4. Select a component in the diagram to view its details in the Detail View pane.
Customizing The Dell Printer Management Pack The Dell Printer Management Pack allows you to customize discovery, monitoring, and alert rules of your Dell devices. You can customize the following components: • • • Monitors — Assess various conditions that can occur in monitored objects. The result of this assessment determines the health state of a target and the alerts that are generated. Object Discoveries — Find objects on a network that need to be monitored.
3 Related Documentation And Resources This chapter gives the details of the documents and references to help you work with the Dell Printer Management Pack Suite version 5.0. Topics: • • • Microsoft Guidelines For Performance And Scalability For Operations Manager Obtaining Technical Assistance Contacting Dell Microsoft Guidelines For Performance And Scalability For Operations Manager For information on recommendations from Microsoft: • • • For scalability, see support.microsoft.com/kb/975057.
4 Troubleshooting Issues And Resolutions The following table lists the known issues and resolutions. Table 4. Known Issues And Resolutions Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue Resolution Windows Vista-based computer as a proxy agent for SNMP devices. Tables in Alert KB are shown without borders. 14 Troubleshooting Right-click an alert and select Properties in the Alerts pane to view the tables with borders in the Alert Properties window.
