Dell Printer Management Pack Version 6.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Overview.................................................................................................................4 Terms used in this document............................................................................................................... 4 What is new in this release....................................................................................................................4 Key features of Dell Printer Management Pack................................................
Overview 1 This document describes the activities that you can perform with the Dell Printer Management Pack version 6.0. The integration of Dell Printer Management Pack version 6.0 with Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, or Microsoft System Center Operations Manager 2007 R2 allows you to manage and monitor the availability of Dell printers.
Table 1. Features and functionality Feature Functionality Discovery Supports discovery of Dell printers in a network. Inventory Performs inventory of the supported Dell printers. Monitoring Supports health monitoring of Dell printers in a network. Launching Printer Console Launches the printer console from the OpsMgr console.
2 Dell Printer Management Pack operations This chapter provides information on the various operations that you can perform on OpsMgr using Dell Printer Management Pack. The Printer Management Pack enables the following operations to manage Dell printers: • Discovers and groups Dell printers. • Displays attribute information of Dell printers. • Provides health status of Dell printers through periodic polling. • Launches the printer console.
Table 3. Health status indicators Icon Severity Level Normal/OK — The component is working as expected. Warning/Noncritical — A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error — The component has either failed or failure is imminent.
Alerts Views Figure 1. Alerts Views To view the alerts for the printers you are monitoring: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Alerts Views → Printer (OM07) Alerts or Printer (OM12) Alerts. The OpsMgr console displays the alerts for all the Dell printers that you are monitoring in the printer alerts pane. 4. Select an alert to view the details in the Alert Details pane.
Figure 2. Complete Diagram View To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. 4. Select a component in the diagram to view the details in the Detail View pane.
Figure 3. Printer (OM07) Diagram or Printer (OM12) Diagram View To access the Printer (OM07) Diagram or Printer (OM12) Diagram view: 1. In the OpsMgr, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Printer (OM07) Diagram or Printer (OM12) Diagram view. 4. Select a component in the diagram to view its details in the Detail View pane.
Launching Printer console 1. In the OpsMgr console, navigate to Diagram Views. 2. Expand the Diagram Views and select the desired Dell printer. 3. In the Actions or Tasks pane: a. For OpsMgr 2007 R2, click SNMP Network Device Tasks → Launch Printer Console. b. For OpsMgr 2012, click Node Tasks → Launch Printer Console. Customizing Dell Printer Management Pack The Dell Printer Management Pack allows you to customize discovery, monitoring, and alert rules of your Dell printers.
4. Right-click the rule and select Overrides. 5. Select Disable the Rule and any of the sub options to disable the rule. Or Select Override the Rule and any of the sub options to set the override parameters for the rule. You can also change the severity setting for the rule. 6. 12 Click OK to apply the override parameter to your rule or click Cancel to cancel the changes.
Related documentation and resources 3 This chapter gives the details of the documents and references to help you work with Dell Printer Management Pack. Microsoft guidelines for performance and scalability for OpsMgr For information on Microsoft’s recommendations for scalability, see the Microsoft website at technet.microsoft.com. NOTE: For improved performance, make sure that the Autogrow Option is enabled in the Operations Manager Database for improved performance.
– For OpenManage Connections Client Systems Management documents — dell.com/ connectionsclientsystemsmanagement • From the Dell Support site: a. Go to dell.com/support/home. b. Under General support section, click Software & Security. c. In the Software & Security group box, click the required link from the following: – Enterprise Systems Management – Remote Enterprise Systems Management – Serviceability Tools – Client Systems Management – Connections Client Systems Management d.
4 Troubleshooting Issues and resolutions The following table lists the known issues and resolutions. Table 4. Known issues and resolutions Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue • • Resolution Performance and Power Monitoring views do not display. Health Service may not start up on the system. The reports do not appear as expected in the Reporting space of the Administration console. Microsoft KB954643 available at support.microsoft.com resolves this issue. The OpsMgr console intermittently displays the following error message - Health service Host Process encountered a problem and needed to close as a result of this Health Service crash.
