Dell Pro Stereo Headset UC300 User’s Guide Regulatory model: HSC011
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Contents About Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . .5 Excellent Sound Quality . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Comfortable Leatherette Design . . . . . . . . . . . . . . . . . . . . . 5 Adjustable Speaker Chambers . . . . . . . . . . . . . . . . . . . . . .
End an Incoming Call on the Computer . . . . . . . . . . . . . . . . 15 Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . 16 Muting/Unmuting a Call . . . . . . . . . . . . . . . . . . . . 16 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Common Symptoms . . . . . . . . . . . . . . . . . . . . . . . 17 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Headset Product Features The features of the Dell Pro Stereo Headset UC300 include: Excellent Sound Quality The Dell Pro Stereo Headset UC300 features excellent sound clarity – perfect for softphone calls, conference calls, videoconferencing, live presentations and other multimedia applications. Comfortable Leatherette Design The Dell Pro Stereo Headset UC300 has soft leatherette padding on the headband and comfortable ear cushions.
Plug-And-Play USB Connectivity The Dell Pro Stereo Headset UC300 is certified and optimized for the leading Unified Communications platforms, e.g. MS Lync and Skype, minimizing the time you need to spend on installation. The plug-and-play connectivity makes it easy to get started. Simply connect the headset to the computer and it is ready to use. Compatible with Desktop and Mobile Computers The Dell Pro Stereo Headset UC300 can be used with any computer that has a USB port.
Package Contents Your headset is shipped with the components shown below. NOTE: The documents shipped with the headset may vary based on your region.
Identifying Parts and Controls Headset 1 8 2 3 7 6 4 5 1 Soft leatherette padding 5 USB plug 2 Leatherette ear cushions 6 Noise cancelling microphone 3 Adjustable speaker chambers 7 Flexible boom-arm tip 4 Call-control unit 8 Speakers 8 │ Identifying Parts and Controls
Call-Control Unit 1 2 3 4 5 1 Mute button 4 Phone button 2 Mute red LED 5 Phone green LED 3 Volume buttons Identifying Parts and Controls │ 9
Setting Up Your Headset Plug Your Headset into Your Computer Plug the headset into a USB port on your computer.
Configure the Headset on Your Computer Configuration for Microsoft (MS) Lync The Dell Pro Stereo Headset UC300 is certified and optimized for MS Lync. You just have to connect your headset to your device via USB. Once the headset is detected, it is ready to use. Configuration for Other Softphones (e.g. Skype) for Microsoft (MS) Lync The Dell Pro Stereo Headset UC300 is also certified and optimized for the leading Unified Communications platforms.
Configuration to Listen to Music To use your headset to listen to music from your computer, the headset has to be selected as the default playback device in Windows Audio Settings. 1. Access the Windows Audio Settings by right clicking on the speaker icon on the Windows toolbar.
2. Set the Headset Earphone (Jabra UC Voice 550a MS) as the Default Playback Device.
Adjusting the Headset Adjust the headband to get the optimal fit for your headset. Adjust the headset boom arm to have the microphone around 2 centimeters (cm) away from the mouth.
Answering/Ending a Call Answer an Incoming Call on the Computer You will be able to hear the ringtone on the headset on an incoming call from the soft phone. Answer the call by doing one of the following: 1. Accept the call on the softphone. 2. Press the “Phone” button on the headset as shown below. Please note that the LED on top of the “Phone” button glows green during an ongoing call on the headset. End an Incoming Call on the Computer Perform one of the following actions to terminate the call: 1.
Adjusting the Volume Use the “+” and “–“ button located at the center of the call control unit to adjust the volume. Press “+” to increase the volume level and “–” to decrease the volume as shown below. Muting/Unmuting a Call Press the mute button to mute and un-mute the microphone as shown below. Whenever the microphone is muted, a red LED glows indicating that the microphone is muted, and whenever the microphone is un-muted, the red LED stops glowing.
Troubleshooting Common Symptoms The following table contains general information about common Dell Pro Stereo Headset UC300 symptoms you might encounter and the possible solutions. Common Symptoms What You Experience Possible Solutions Headset does not power up upon connecting to the computer The red and green LEDs on the callcontrol unit are not glowing after connection • Make sure that the computer is powered up. • Make sure that the headset is plugged into the computer through a USB port.
• Make sure that the USB port is not disabled. • Try using another USB port. • Try plugging the headset directly into one of the computer’s USB ports and NOT into a USB hub. • Try using the headset on another computer. • Make sure that no settings in Windows or other applications such as firewall, anti-virus and security programs etc. prevent connectivity with the USB interface.
• • • • No audio in the headset – Using a media player on a computer Cannot hear sound in the headset from a media player level. Make sure that the caller has not muted his/her microphone. Make sure that the audio is routed to the headset from the Softphone and verify the audio settings on the Softphone. Make sure that the headset is correctly set up in Windows audio settings. Make sure that no settings in Windows or other applications such as firewall, anti-virus and security programs etc.
• Make sure that the speaker on the media player is not muted and volume is set to an appropriate level. • Make sure that the headset is correctly set up in Windows audio settings. Audio not clear in headset 20 │ Troubleshooting The sound is not clear • Make sure that the speaker volume is set to an appropriate level on the Windows, Softphone and media player audio settings. • Make sure that the person on the other end has set the transmit volume to the appropriate level.
No microphone audio from headset – Using Softphone on a computer Person on the other end cannot hear you • Make sure that the headset is connected properly and powered up. • Make sure that the microphone is not muted, and the transmit volume is set to the appropriate level, both on the softphone and headset. • Make sure that audio is routed to the headset (Jabra UC VOICE 550a MS) from the Softphone and verify the audio settings on the Softphone.
• Make sure that the Microphone on the headset is not muted. • Make sure that the headset is correctly set up in Windows audio settings as shown in the link Audio settings for Windows. Microphone audio not clear from headset 22 │ Troubleshooting Person on the other end cannot hear you clearly • Make sure that the microphone volume is set to the appropriate level in the Softphone audio settings. • Make sure that the microphone volume is set to the appropriate level in the Windows audio settings.
headset to the appropriate level. Cannot pause Windows Media Player while on an incoming/ outgoing call Music from Windows Media Player does not stop when you take a call • Make sure that the Jabra PC Suite is installed on the computer. Download the latest release of Jabra PC Suite and follow the installation guide at the following link http://www.jabra. com/support/ jabra-pc-suite/ jabra-pc-suiteguide. • Open the application called “Jabra Device Service” and select the “Preferences” tab.
Specifications General Model number UC300 USB compliance USB 2.0 (General and Audio Class specifications) LED Green for in use, red for mute Supported operating systems Windows XP, 7 (32 and or 64 bit), 8 and 8.1 Physical Characteristics Weight 110 g without packaging Dimension Headset 190 mm x 150 mm Controller 62 mm x 21 mm Cord length PC to USB 1.5 m, USB to headset 1.
Statutory Information Warranty Limited Warranty and Return Policies Dell-branded products carry a 1-year limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at http://www.dell.com/terms. This document contains a binding arbitration clause.
Regulatory Dell Pro Stereo Headset Model: UC300 Regulatory Model: HSC011 Regulatory Information Warning: Changes or modifications on this unit are not expressly approved by the party responsible for compliance which could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
