Dell Pro Stereo Headset UC300 User’s Guide Regulatory model: HSC011
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents About your headset ....................................................................................................... 4 Product features ........................................................................................................ 4 Package contents ...................................................................................................... 6 Identifying parts and controls ............................................................................... 7 Headset ...........
About your headset Product features The features of the Dell Pro Stereo Headset UC300 include: Excellent sound quality The Dell Pro Stereo Headset UC300 features excellent sound clarity – perfect for softphone calls, conference calls, videoconferencing, live presentations and other multimedia applications. Comfortable leatherette design The Dell Pro Stereo Headset UC300 has soft leatherette padding on the headband and comfortable ear cushions.
Plug-and-play USB connectivity The Dell Pro Stereo Headset UC300 is certified and optimized for the leading Unified Communications platforms, e.g. MS Lync and Skype, minimizing the time you need to spend on installation. The plug-and-play connectivity makes it easy to get started. Simply connect the headset to the computer and it is ready to use. Compatible with desktop and mobile computers The Dell Pro Stereo Headset UC300 can be used with any computer that has a USB port.
Package contents Your headset is shipped with the components shown below. NOTE: The documents shipped with the headset may vary based on your region.
Identifying parts and controls Headset 1 8 2 3 7 6 4 5 1 Soft leatherette padding 5 USB plug 2 Leatherette ear cushions 6 Noise cancelling microphone 3 Adjustable speaker chambers 7 Flexible boom-arm tip 4 Call-control unit 8 Speakers 7
Call-control unit 1 2 4 5 3 1 Mute button 4 Phone button 2 Mute red LED 5 Phone green LED 3 Volume buttons 8
Setting up your headset Plug your headset into your computer Plug the headset into a USB port on your computer.
Configure the headset on your computer Configuration for Microsoft (MS) Lync The Dell Pro Stereo Headset UC300 is certified and optimized for MS Lync. You just have to connect your headset to your device via USB. Once the headset is detected, it is ready to use. Configuration for other softphones (e.g. Skype) The Dell Pro Stereo Headset UC300 is also certified and optimized for the leading Unified Communications platforms.
2. Set the Headset Earphone (Jabra UC Voice 550a MS) as Default Playback Device.
3. Click Apply and OK.
Adjusting the headset Adjust the headband to get the optimal fit for your headset. Adjust the headset boom arm to have the microphone around 2 centimeters (cm) away from the mouth.
Answering/Ending a call Answer an incoming call on the computer You will be able to hear the ringtone on the headset on an incoming call from the soft phone. Answer the call by doing one of the following: 1. 2. Accept the call on the softphone. Press the “Phone” button on the headset as shown below. Please note that the LED on top of the “Phone” button glows green during an ongoing call on the headset.
End an incoming call on the computer Perform one of the following actions to terminate the call: 1. 2. Press the end-call button on your Softphone. Press the “Phone” button on the headset as shown below. Adjusting the volume Use the “+” and “–“ button located at the center of the call control unit to adjust the volume. Press “+” to increase the volume level and “–” to decrease the volume as shown below.
Muting/Unmuting a call Press the mute button to mute and un-mute the microphone as shown below. Whenever the microphone is muted, a red LED glows indicating that the microphone is muted, and whenever the microphone is un-muted, the red LED stops glowing.
Troubleshooting Common symptoms The following table contains general information about common Dell Pro Stereo Headset UC300 symptoms you might encounter and the possible solutions.
No audio in the headset – Using with Softphone on a computer Cannot hear sound in the headset from Softphone • • • • • • • No audio in the headset – Using a media player on a computer Cannot hear sound in the headset from a media player • • • • Audio not clear in headset The sound is not clear • • • Make sure that the headset is connected properly and powered up. Make sure that the speaker volume is appropriately set on the headset.
No microphone audio from headset – Using Softphone on a computer Person on the other end cannot hear you • • • • • No microphone audio from headset – Using voice/recording application on a computer Microphone does not work using voice/recording application Microphone audio not clear from headset Person on the other end cannot hear you clearly • • • • • • • Cannot pause Windows Media Player while on an incoming/outgoing call Music from Windows Media Player does not stop when you take a call • Ma
• • Open the application called “Jabra Device Service” and select the “Preferences” tab. Make sure that "Pause Windows Media Player when a call is initiated" is selected.
Specifications General Model number UC300 USB compliance USB 2.0 (General and Audio Class specifications) LED Green for in use, red for mute Supported operating systems Windows (32 and or 64 bit) Physical characteristics Weight 110 g without packaging Dimension Headset 190 mm x 150 mm Controller 62 mm x 21 mm Cord length PC to USB 1.5 m, USB to headset 1.
Operating humidity <90% relative humidity Storage temperature -20° to +85° C 22
Statutory information Warranty Limited warranty and return policies Dell-branded products carry a 1-year limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at http://www.dell.com/terms. This document contains a binding arbitration clause.
Regulatory Dell Pro Stereo Headset Model: UC300 Regulatory Model: HSC011 Regulatory information Warning: Changes or modifications on this unit are not expressly approved by the party responsible for compliance which could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Agency approval Australia (RCM), Canada (IC), EU/EFTA (CE), Japan (VCCI), Mexico (NOM), New Zealand (RCM), Russia (CU), South Korea (KCC), USA (FCC).
