Users Guide

Troubleshooting
Common symptoms
The following table contains general information about common Dell Pro Stereo Headset
UC300 symptoms you might encounter and the possible solutions.
Common
symptoms
What you
experience
Possible solutions
Headset does not
power up upon
connecting to the
computer
The red and
green LEDs on
the call-control
unit are not
glowing after
connection
•
Make sure that the computer is
powered up.
• M
ake sure that the headset is plugged
into the computer through a USB
port.
• Try using another USB port.
• Try plugging the headset directly into
one of the computer's USB ports and
NOT into a USB hub.
• Tr
y using the headset on another
computer.
Computer cannot
detect the
headset
Cannot be
detected by
the computer
•
Make sure that the computer is
powered up.
• M
ake sure that the headset is plugged
into the computer through a USB
port.
• Make sure that the USB port is not
disabled.
• Try using another USB port.
• Try plugging the headset directly into
one of the computer's USB ports and
NOT into a USB hub.
• Try using the headset on another
computer.
• M
ake sure that no settings in
Windows or other applications such as
firewall, anti-virus and security
programs etc. prevent connectivity
with the USB interface.
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