FAQ

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Q5.DellDataProtection|ProtectedWorkspaceisalwaysrunninginmysystemtraywhenI
startmycomputeruporlogoffandbackontothecomputer,howdoIchangeitsoitonlystarts
upwhenIclickontheicononthedesktop?
A5.Todisablethestartwithwindowsfeature,gointothePreferencesmenu.OntheGeneraltab,
unchecktheoption“LoadinthebackgroundwhenWindowsstarts.”
Q6.WhenstartingDellDataProtection|ProtectedWorkspace,Inoticedthatthedialogstates
“UpdatingDellDataProtection|ProtectedWorkspace.”Whatdoesthismean?
A6.DDP|ProtectedWorkspacehasanautomaticupgrademechanismthatensurestheproductis
uptodate.Thisdialogwillappearanytimeanewupdatehasbeendownloadedandisnowbeing
applied.Aftertheupgradecompletes,theproductwillstartasitnormallydoes.
Q7.WhenstartingDellDataProtection|ProtectedWorkspaceforthefirsttime,itasksmefor
anActivationKey?WheredoIgetone?
A7.DDP|ProtectedWorkspacedoesnotrequireyoutoenteranactivationkey;howeveritdoes
requireyoutohaveanactiveinternetconnectionwhenrunningitforthefirsttime.Ifyoureceive
thiswindowpressthered“X”inthetopcorner,verifyyouhaveanactiveinternetconnectionthen
runtheproductagain.Itwillstartsuccessfullyonceanactiveconnectionisestablished.
Q8.I’veinstalledMozillaFirefoxonmyPC,butitdoesnotshowupasanavailablebrowser
withintheDellDataProtection|ProtectedWorkspaceproduct.IthoughtMozillaFirefoxwas
supported?
A8.MozillaFirefoxisasupportedapplicationwithintheDDP|ProtectedWorkspaceproduct,
howeveronlycertainversionsaresupportedcurrently.YoumustberunningFirefoxversion10‐19
forittoappearasaprotectedapplicationwithinDDP|ProtectedWorkspace.
Q9.ApopupappearedsayinganewappwasdetectedandIneedtorestoreDellData
Protection|ProtectedWorkspace.Whatdoesthismean?
A9.DDP|ProtectedWorkspacesupportsavarietyofdifferentapplications,howevernotallofthese
applicationsareinstalledonyourmachinewhenitfirstarrives.Ifasupportedapplication(suchas
AdobeFlashorJava)isinstalledwhileDDP|ProtectedWorkspaceisrunning,theproductneedsto
berestoredbeforeitisabletoprotectthatapplication.Pressingthe“RestoreNow”buttononthe
messageboxwillresettheprotectedenvironmentwithsupportforthenewlyinstalledapplication.
Q10.Itriedtoinstallanadd‐oninprotectedFirefox,butafterIrestore,theadd‐onisnolonger
there,whyisthis?
A10.DDP|ProtectedWorkspaceisdesignedtobeasecurebrowsingenvironment.Sincetoolbars
andadd‐onsareaknownvectorformalwareattacks,DDP|ProtectedWorkspaceremovesthese
add‐onsandtoolbarsaftereveryrestoretoensureacleanbrowsingenvironment.