Dell Data Protection | Protected Workspace User’s Guide Dell Data Protection | Protected Workspace v2.
© 2013 Dell Inc. Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™ and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. Microsoft® and Windows® are registered trademarks of Microsoft Corporation in the United States and/or other countries. June 2013 Rev.
Table of Contents Purpose and Intended Audience ............................................................................................................... 5 What is Dell Data Protection | Protected Workspace? ........................................................................... 5 Dell Data Protection | Protected Workspace Icons ................................................................................. 5 Dell Data Protection | Protected Workspace Desktop Icon .............................
Preferences… ......................................................................................................................................................22 About… ..............................................................................................................................................................23 Exit ....................................................................................................................................................................
Purpose and Intended Audience This document is intended to provide information and instruction for tasks that are considered day‐to‐ day for end users of the DDP | Protected Workspace product. What is Dell Data Protection | Protected Workspace? DDP | Protected Workspace (DDP|PW) is an isolated environment that is created on the PC and can run web browsers and document viewers which are isolated from the native PC.
Common End User Tasks The following section offers step by step instructions for most day to day end user tasks. Starting the Dell Data Protection | Protected Workspace Environment or Launching new Browser Window To start the DDP | Protected Workspace isolated environment or to launch a new protected browser window within the protected environment, double‐click on the DDP|PW icon on the desktop. After clicking on the icon, a dialog box with progress bar will appear if the product is not running already.
Applications running in the DDP | Protected Workspace isolated environment contain a customizable border color (shown as neon green above) that highlights any windows opened within the protected environment. This is to help the end user distinguish between the native applications and those running in the isolated environment.
The second is to right click on the DDP | Protected Workspace system tray icon, and select either “Open Firefox” or “Open Internet Explorer” from the menu. Note that the preferred browser (the one opened by double clicking the DDP | Protected Workspace desktop icon) is bold. In this screen shot, Internet Explorer is the preferred browser. Finally, the user can go to the Start Menu, choose All Programs, open the Dell folder, then the Protected Workspace folder, and finally choose “Dell Protected Workspace”.
Dell Data Protection | Protected Workspace Setup When DDP | Protected Workspace is run for the first time, a first run wizard will be displayed. When the end user selects Next, they will be guided through a quick tour of the DDP | Protected Workspace product. End users can click “Next” to progress through the first run tour, “Previous” to return to the prior screen, or “Skip Tour” to exit the process.
environment will be used to protect the default web browser. If the Browser option is left unselected, users will get a notification informing them that the default browser will not be protected. The next option is for document protection. DDP | Protected Workspace will protect Microsoft Word, Microsoft PowerPoint, and Microsoft Excel document as well as Adobe Acrobat or Adobe Reader documents.
When the Internet Options box appears, delete any text that exists in the box below “To create homepage tabs, type each address on its own line.” Once this box is cleared, enter the address for the new homepage, such as http://www.google.com. Click OK when finished. Open a new DDP | Protected Workspace browser window to verify the homepage is now set to the new page entered.
When the Options box appears, verify that the “General” tab is selected. Next to “When Firefox starts:” select “Show my homepage” from the dropdown (if not selected already). Now delete any text that exists in the box labeled “Home Page”. Once this box is cleared, enter the address for the new homepage, such as http://www.google.com. Then click “OK”.
download the file to a temporary directory and then will open it in the default application for that file type. This option is not available for executable files or files that do not have a default application on the PC. When users are presented with a file that can be opened in a protected application, such as a PDF file, the “Open” button will be highlighted with a border around it to indicate that.
When the file has finished downloading, DDP | Protected Workspace will scan it and finish the transfer from the isolated environment to the host PC. A finalizing dialog will display during this process. When the process has completed, a Download Complete dialog will display. From this dialog, the dialog box can either be closed or the folder that the file was downloaded to can be opened.
Additionally, downloads can be blocked if the digital signature of a file is not valid. This can be enabled via the user preference menu as well. The following dialog will be displayed if these conditions are met. Opening a document with Dell Data Protection | Protected Workspace In addition to preventing malware from infecting the end user PC via a website or file download, DDP | Protected Workspace also offers the ability to isolate documents inside the protected environment.
An example of the document protection feature is using the DDP | Protected Workspace environment to view PDF documents. When document protection is enabled for PDF files double‐clicking on any PDF file on the computer will open the document in a protected instance of the document application. The protected documents can be identified by the customized border color that surrounds the application when it is active, just as the protected browser shows.
In the event of a restore while you are working in a document, a notification will inform users to save the work so a restore may happen.
Dell Data Protection | Protected Workspace Auto Restore The DDP | Protected Workspace product has an auto restore feature built‐in that will restore the protected environment back to a clean state on a set schedule. This schedule can be customized by the end user. When an auto restore happens, the following dialog appears. This allows the user to restore immediately or to delay the restore until a better time.
Using the Dell Data Protection | Protected Workspace Browser Drop Down Menu The Browser Drop Down menu is a convenient menu that can be used for two different purposes. The menu is found on the in the middle of the top edge of the any protected browser window. By pressing the gray button, a drop down menu will appear. The menu provides for two accessible options. The first is the ability to open the preferences menu. This action is the same as opening the preferences menu from the system tray icon.
There is also an option to “Always trust this website” which will always open the site in an unprotected browser if it is browsed to in a protected session. These sites can be managed in the preferences menu. The preferences menu allows for the user to view the sites that have been permanently listed as trusted sites and to also remove a site if it no longer needs to be trusted. This can be done by selecting the site in the list and pressing the “Remove” button.
Dell Data Protection | Protected Workspace System Tray Options The following section outlines the menu options available from the DDP | Protected Workspace System Tray Icon. The System Tray Menu can be accessed by right‐clicking on the DDP|PW Icon in the system tray. Open Internet Explorer “Open Internet Explorer” is used to open a new Internet Explorer window within the DDP | Protected Workspace environment.
Suspect Activity Details… When suspicious activity has been detected by DDP | Protected Workspace threat detection engine, users may select the “Suspect Activity Details…” option to view further information regarding the activity. Users can click the “Restore” button from this window to restore the DDP|PW environment back to a clean state. Import Bookmarks… The Import Bookmarks… option is used to import bookmarks from the native web browser(s) into the protected browsers.
About… The About… option is used to view the current version of the DDP | Protected Workspace software that is running and to access available help information by clicking on the “Help” button located in the lower left corner of the About window. Users may also run the Tour again by selecting the “Tour” button. Exit The Exit option is used to cleanly close down the DDP | Protected Workspace environment when it is no longer needed or when it needs to be restarted completely.
Preference Menu Options The following section identifies the options that are available in the user preferences interface. The Preferences interface can be accessed by right clicking on the DDP | Protected Workspace System tray icon and selecting Preferences… General Tab The General Tab provides options for browser handling and application startup, along with the ability to control the protected environment application borders.
need to be manually opened in order to start a new protected browsing session. It is recommended that this option be selected to provide the most protection for your PC. Load in the background when Windows starts This check box will define if the DDP | Protected Workspace product will start automatically in the background each time the computer is restarted and as the user logs in.
Apps Tab The Apps Tab provides the ability to specify which programs within the protected environment will be used to handle browsing and document protection. For web browsing, all available web browsers will be listed, and the user can choose which one will be preferred for browsing in the protected environment. This can be done by selecting “Use this browser to open web pages” for the browser that is preferred.
Privacy Tab (v2.2.1‐14451 only) The Privacy Tab provides options for configuring the persistence of web browser content between restores of the DDP | Protected Workspace environment. Privacy Settings Within the Privacy Tab, the option to choose persistence of protected browser settings is available.
Auto‐Restore Tab The Auto‐Restore Tab provides options for configuring the Auto‐Restore settings. Automatic Restore The Automatic Restore section of the Auto‐Restore tab provides the ability to enable and disable a scheduled restore of the DDP | Protected Workspace environment. The Auto‐Restore can be customized to occur on a defined schedule. Selecting the Enable Auto‐Restore checkbox will enable the auto restore feature with the settings selected.
protected environment will be restored after the environment has been continually running for that period of time. The timer resets each time a restore or restart of the product is done. By default, Auto‐ Restore is enabled and set to restore every 72 hours. Next auto‐restore Display The Next auto‐restore display indicates when the next auto‐restore will take place based on the settings that are configured. Security Tab The Security Tab provides options for configuring the Security settings.
Downloads The Downloads section of the Security Tab gives the end user the ability to configure additional options on how files are handled when downloaded. Block unsafe file extensions from downloading This option allows for DDP | Protected Workspace to immediately stop any blacklisted file types from being downloaded by a browser in the protected environment. If this option is not checked, the files will be downloaded to the DDP|PW downloads folder unless an infection is detected.
Subscription Renewal DDP | Protected Workspace is a subscription based product that includes a one year subscription (when preinstalled on a DELL system). When the end of the subscription is approaching, DDP|PW will display a dialog above the system tray to indicate that the subscription needs to be renewed. At 30 days prior to the end of the one year subscription to DDP | Protected Workspace, users will see a notification above the system tray with a link to renew the license.
