Precision 3660 Tower Service Manual Regulatory Model: D30M Regulatory Type: D30M001 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Before working inside your computer....................................................................................................................... 6 Safety precautions....................
Removing GPU end holder........................................................................................................................................ 33 Installing the GPU end holder...................................................................................................................................34 Expansion card...................................................................................................................................................................
Boot Sequence...................................................................................................................................................................76 System setup options.......................................................................................................................................................76 Updating the BIOS..............................................................................................................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
5. Remove any media card and optical disc from your computer, if applicable. 6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board. CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. 7. Place the computer face down. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. ● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
1. 3. 5. 7. 9. 11. 13. 15. 17. Side cover Air duct WLAN card M.2 2280 solid-state drive System board System chassis Liquid cooler Power supply unit System fan 2. 4. 6. 8. 10. 12. 14. 16. Slim ODD 3.5-inch hard-disk drive Memory module Power button Front bezel System fan Intrusion switch Power supply unit cover NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased.
About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure.
Steps 1. Loosen the single captive screw that secures the side cover to the computer. 2. Pull the release latch to release the cover from the computer. 3. Open the side cover towards the side of the computer and lift the cover away from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Press the side cover towards the side of the computer to install it. 3. The release latch automatically locks the side cover to the computer. 4. Tighten the single captive screw to secure the side cover to the computer. Next steps 1. Follow the procedure in after working inside your computer.
Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2. Press the bezel until the tabs clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing the front bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Pry the retention tabs to release the front bezel from the computer. 2. Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis. 3. Remove the front bezel from the computer. 3.5 in. hard-drive assembly Removing the 3.5-inch hard-disk drive assembly (Bay-1) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
Steps 1. Disconnect the data and power cables from the 3.5-inch hard-disk drive module. 2. Press the securing tabs to release the hard-disk drive assembly from the chassis. 3. Slide the hard-disk drive assembly away from the chassis. Removing the 3.5-inch hard-disk drive assembly (Bay-2) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 3.
Steps 1. Disconnect the data and power cables from the 3.5-inch hard-disk drive module. 2. Press the securing tabs to release the hard-disk drive assembly from the chassis. 3. Slide the hard-disk drive assembly away from the chassis. Removing the 3.5-inch hard-disk drive bracket Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the 3.5-inch hard-disk drive assembly. About this task The following images indicate the location of the 3.
Steps 1. Pry both sides of the hard-disk drive bracket edge to release the tabs on the bracket from the slots on the hard-disk drive. 2. Lift and remove the hard-disk drive off the hard-disk drive bracket. Installing the 3.5-inch hard-disk drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.
Steps 1. Place the hard-disk drive into the hard-disk drive bracket and align the tabs on the bracket with the slots on the hard-disk drive. 2. Snap the hard-disk drive into the hard-disk drive bracket. Next steps 1. Install the 3.5-inch hard-disk drive assembly. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Installing the 3.
Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Installing the 3.5-inch hard-disk drive assembly (Bay-1) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.5-inch hard-disk drive assembly and provides a visual representation of the installation procedure. Steps 1. Slide and insert the 3.
Solid-state drive Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2.
About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. NOTE: Repeat the above procedure for removing the other solid-state drive. Installing the M.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. NOTE: When replacing a M.2 2230 solid-state drive with a M.2 2280 solid-state drive, ensure to move the standoff nut to the M.2 2280 solid-state drive slot position. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the system board.
Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.
Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Slide and remove the WLAN card from the connector on the system board. 4. Disconnect the antenna cables from the WLAN card. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Place the WLAN card bracket to secure the WLAN antenna cables. 3. Insert the WLAN card into the connector on the system board. 4. Replace the (M2x3.5) screw to secure the plastic tab to the WLAN card.
WLAN antenna Removing the WLAN antenna Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the WLAN card. About this task The following images indicate the location of the WLAN antenna module and provide a visual representation of the removal procedure. Steps 1. Remove the antenna cables from the routing guides on the chassis. 2. Unroute the antenna cables through the recess on the front of the chassis. 3.
4. Lift the WLAN antenna off the chassis. Installing the WLAN antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the WLAN antenna and provides a visual representation of the installation procedure. Steps 1. Route the antenna cables through the routing guides on the chassis. 2. Align and place the screw holes on the WLAN antenna with the screw holes on the chassis.
Next steps 1. 2. 3. 4. Install the WLAN card. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Memory module Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. GPU end holder Removing GPU end holder Prerequisites 1. Follow the procedure in before working inside your computer. 2.
Steps 1. Press the retention tabs on both sides of the GPU end holder to release it. 2. Lift and remove the GPU end holder from the computer. Installing the GPU end holder Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the GPU end holder and provides a visual representation of the installation procedure.
Steps 1. Position the GPU end holder to align it with the slots on the computer chassis. 2. Press the GPU end holder down until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Expansion card Removing the graphics card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Lift the pull tab to open the PCIe door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure.
Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing the powered GPU Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3.
About this task The following images indicate the location of the powered graphical processing unit and provide a visual representation of the removal procedure.
Steps 1. Disconnect the two power cables from the connector on the powered GPU and the power supply unit. 2. Slide the release latch on the graphics card holder and lift it out of the computer. 3. Lift the pull tab to open the PCIe door. 4. Push and hold the securing tab on the graphics-card slot and lift the powered GPU away from the graphics-card slot. 5. Close the PCIe door.
Steps 1. Lift the pull tab to open the PCIe door. 2. Align the powered GPU with the PCI-Express card connector on the system board. 3. Using the alignment post, connect the powered GPU in the connector and press down firmly. Ensure that the powered GPU is firmly seated. 4. Close the PCIe door. 5. Slide the release latch on the graphics card holder and insert it into the slot until it clicks to place. 6. Connect the two power cables, to the connectors on the powered GPU and power supply unit. Next steps 1.
Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the connectors on the system board and unroute them from the routing guides on the chassis. 3. Remove the four (M6x32) screws that secure the power-supply unit to the chassis. 4. Slide the power-supply unit away from the back of the chassis. 5. Lift the power-supply unit off the chassis.
About this task The following images indicate the location of the power-supply unit and provide a visual representation of the installation procedure. Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the four (M6x32) screws to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to the connectors on the system board. Next steps 1. Install the side cover. 2.
Processor fan and heat-sink assembly Removing the processor fan and 125 W heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. 2.
Installing the processor fan and 125 W heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. About this task The following images indicate the location of the processor fan and 125 W heat-sink and provides a visual representation of the installation procedure.
2. Follow the procedure in after working inside your computer. Removing the processor fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the processor fan and heat-sink assembly. About this task The following images indicate the location of the processor fan and provide a visual representation of the removal procedure. Steps 1. Remove the four screws that secure the processor fan to the heat-sink assembly. 2.
Steps 1. Insert the processor fan into its slot in the heat-sink. 2. Replace the four screws to secure the processor fan to the heat-sink assembly. Next steps 1. Install the processor fan and heat-sink assembly. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Removing the processor fan and 65 W heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The heat sink may become hot during normal operation.
Steps 1. Disconnect the processor fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and 65 W heat-sink assembly Prerequisites NOTE: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.
Steps 1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board. 2. Tighten the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Connect the processor-fan cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Liquid cooler Removing the liquid cooler Prerequisites 1.
Steps 1. Loosen the four captive screws that secure the liquid cooler to the system board. 2. Remove the screw (M3x5) that secures the liquid cooler fan to chassis and slide it out of the slot. 3. Disconnect the liquid cooler cable and the liquid cooler fan cable from the connectors on the system board.
4. Lift the liquid cooler assembly out of the chassis. Installing the liquid cooler Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the liquid cooler and provide a visual representation of the installation procedure.
Steps 1. Connect the Liquid cooler cable and the liquid cooler fan cables to the connectors on the system board . 2. Align and place the liquid cooler fan in the slot on the chassis. 3. Replace the single screw (M3x5) that secures the liquid cooler fan to the chassis. 4. Align the screw holes on the liquid cooler with the screw holes on the system board and place the liquid cooler fan. 5. Tighten the four captive screws that secure the liquid cooler to the system board. Next steps 1. Install the side cover.
Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height.
Steps 1. Disconnect the fan cable from the connector on the system board. 2. Press the tab to release the chassis fan from the slot. 3. At an angle lift the chassis fan and remove it from the chassis. NOTE: Follow the procedure if your computer is installed with two front fans. Removing front fan cage Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Locate the position of rubber grommets. 2. Gently pull the rubber grommets to release the fan from the fan cage. 3. Remove the fan from the fan cage. Installing the front fan cage Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the chassis front fan cage and provide a visual representation of the installation procedure.
Steps 1. Insert the rubber grommets on the fan cage. 2. Align the slots on the fan with the rubber grommets on the fan cage. 3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Installing the front fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the tabs on the fan with the slots on the chassis. 2. Insert the chassis fan at an angle into the slot in the chassis. 3. Press the chassis fan into the slot until the release tab locks into place. 4. Connect the fan cable to the connector on the system board. NOTE: Follow the procedure if your computer is installed with two front fans. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing the rear fan Prerequisites 1.
Steps 1. Disconnect the fan cable from the connector on the system board. 2. Locate the position of rubber grommets. 3. Gently pull the rubber grommets to release the fan from the chassis. 4. Remove the fan off the chassis. Installing the rear fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert the rubber grommets on the chassis. 2. Align the slots on the fan with the rubber grommets on the chassis. 3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position. 4. Connect the fan cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Power button Removing the power button Prerequisites 1.
2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the power button and provide a visual representation of the removal procedure. Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer. 3. Pull the power-button cable out from the computer.
Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the procedure in before working inside your computer. 2.
Steps 1. Disconnect the intruder cable from the connector on the system board and unroute the cable from the routing guide. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicates the location of the intrusion switch and provides a visual representation of the installation procedure.
Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Route the intruder cable through the routing guide and connect the intruder cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Intrusion speaker Removing the intrusion speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Disconnect the intrusion speaker cable from the connector on the system board. 2. Unroute the intrusion speaker cable through the recess on the chassis 3. Slide and remove the intrusion speaker from the chassis. Installing the intrusion speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the holes on the intrusion speaker with the alignment post on the chassis. 2. Insert the intrusion speaker into its slot. 3. Route the intrusion speaker cable through the recess on the front of the chassis. 4. Connect the intrusion speaker cable to the connector on the system board Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. 2. 3. 4. 5. 6. 7. 8. 9. 10.
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
Removing and installing components
Steps 1. Remove the (#6-32) screw that secures the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect the power and HDD cables that are connected to the system board and unroute them from the routing guides on the chassis. 4. Remove the nine (#6-32) screws that secure the system board to the chassis. 5. Lift the system board at an angle and remove the system board off the chassis.
Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the connectors on your system board. The following images indicate the location of the system board and provide a visual representation of the installation procedure.
Removing and installing components 71
Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the nine (#6-32) screws that secure the system board to the chassis. 3. Route the cables through the routing guides on the chassis and connect the power and HDD cables to their respective connectors on the system board. 4. Align the front I/O-bracket with the slots on the chassis. 5.
14. Install the front bezel. 15. Install the side cover. 16. Follow the procedure in after working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board.
3 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 3. System setup options—System information menu (continued) Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DIMM 1 Size Displays the DIMM 1 memory size. DIMM 2 Size Displays the DIMM 2 memory size.
Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 5. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format. Audio Enable Audio Enable or disable the integrated audio controller. By default, all the options are enabled.
Table 6. System setup options—Storage menu (continued) Storage Device Displays the SATA HDD device information of the computer. SATA-1 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-2 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-3 Type Displays the SATA HDD type information of the computer.
Table 8. System setup options—Connection menu (continued) Connection Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN Controller. By default, the option is enabled. HTTPs Boot Feature HTTPs Boot Enable or disable the HTTPs Boot feature.
Table 10. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system. By default, the Attestation Enable option is enabled.
Table 11. System setup options—Passwords menu (continued) Passwords By default, the option is disabled. Digit Reinforces password must have at least one digit. By default, the option is disabled. Special Character Reinforces password must have at least one special character. By default, the option is disabled. Minimum Characters Set the minimum characters allowed for password.
Table 12. System setup options—Update, Recovery menu (continued) Update, Recovery by the Auto OS Recovery Threshold setup option and local Service OS does not boot or is not installed. By default, the option is enabled. Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 13.
Table 14. System setup options—Keyboard menu (continued) Keyboard Device Configuration Hotkey Access Device Configuration Hotkey Access Enable or disable users to access device configuration by using hotkeys. By default, the option is enabled. Table 15. System setup options—Pre-boot Behavior menu Pre-boot Behavior Warning and Errors Enable or disable the action to be done when a warning or error is encountered. By default, the Prompt on Warnings and Errors option is enabled.
Table 17. System setup options—Performance menu (continued) Performance Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enable or disable Intel TurboBoost mode of the processor. By default, the option is enabled. Intel Hyper-Threading Technology Enable Intel Hyper-Threading Technology Enable or disable Hyper-Threading in the processor. By default, the option is enabled. Table 18. System setup options—System Logs menu System Logs BIOS Event Log Clear BIOS Event Log Display BIOS events.
Updating the BIOS using the USB drive in Windows About this task CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https:// www.dell.
Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter. The flash BIOS menu is displayed. 3. Click Flash from file. 4. Select external USB device. 5. Select the file and double-click the flash target file, and then click Submit. 6. Click Update BIOS. The computer restarts to flash the BIOS. 7.
Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter.
5 Troubleshooting System Limitations This section contains information about some new features and need-to-know information about this computer. ● Modern Standby Limitations ● Intel System Agent Enhanced Speed Step (SAGV) always disabled ● System board TPM settings through BIOS Modern Standby Limitations ● Legacy PCI cards do not support Modern Standby through TI PCI bridge. ● Enterprise Hard Drives do not support Modern Standby. ● Systems with 2.5-inch/ 3.
System board TPM settings through BIOS Service replacement system boards replaced in the field default to TPM enabled. This setting is generally applicable for most computers in the Rest of the World, and technicians are not required to change it. Technicians need to select the "Enable Firmware/Integrated TPM - for Regional Restrictions" when a tech sheet is received with the service replacement system board. This permanently disables the Discrete "Hardware" TPM and this mainly applies to China region.
Table 21. Diagnostic LED behavior (continued) Blinking pattern Amber White Problem description Suggested resolution ● If problem persists, replace the memory module. 2 6 System board / Chipset Error / Clock failure / Gate A20 failure / Super I/O failure / Keyboard controller failure ● ● Flash latest BIOS version If problem persists, replace the system board. 3 1 CMOS battery failure ● Reset the CMOS battery connection. If problem persists, replace the RTS battery.
Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model. 3. Click Drivers & Downloads. Expand Find drivers. 4. Select the operating system installed on your computer. 5.
6. Turn on the modem. 7. Turn on your computer. Drain residual flea power (perform hard reset) About this task Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed. For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea power before removing or replacing any components in your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
