Users Guide

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17 Troubleshooting
This chapter provides the following troubleshooting information:
 Troubleshooting Checklist
 “Verifying that Current Drivers Are Loaded” on page 287
 “Testing Network Connectivity” on page 288
 “Microsoft Virtualization with Hyper-V” on page 289
 “Linux-specific Issues” on page 289
 “Miscellaneous Issues” on page 289
 “Collecting Debug Data” on page 290
Troubleshooting Checklist
The following checklist provides recommended actions to resolve problems that
may arise while installing the 41xxx Series Adapter or running it in your system.
 Inspect all cables and connections. Verify that the cable connections at the
network adapter and the switch are attached properly.
 Verify the adapter installation by reviewing “Installing the Adapter” on
page 6. Ensure that the adapter is properly seated in the slot. Check for
specific hardware problems, such as obvious damage to board components
or the PCI edge connector.
 Verify the configuration settings and change them if they are in conflict with
another device.
 Verify that your server is using the latest BIOS.
 Try inserting the adapter in another slot. If the new position works, the
original slot in your system may be defective.
CAUTION
Before you open the server cabinet to add or remove the adapter, review the
“Safety Precautions” on page 5.