Users Guide

Table Of Contents
19–Troubleshooting
Miscellaneous
Doc No. BC0054508-00 Rev. R
January 21, 2021 Page 292 Copyright © 2021 Marvell
Problem: iSCSI Crash Dump is not working in Windows.
Solution: After upgrading the device drivers using the installer, the iSCSI crash
dump driver is also upgraded, and iSCSI Crash Dump must be re-enabled from
the Advanced section of the QCS Configurations page.
Problem: The Marvell 57xx and 57xxx adapter may not perform at optimal level
on some systems if it is added after the system has booted.
Solution: The system BIOS in some systems does not set the cache line size and
the latency timer if the adapter is added after the system has booted. Reboot the
system after the adapter has been added.
Problem: Cannot configure Resource Reservations in QCC after SNP is
uninstalled.
Solution: Reinstall SNP. Prior to uninstalling SNP from the system, ensure that
NDIS is enabled by selecting the check box on the Resource Configuration
window, available from the Resource Reservations section of the Configurations
page. If NDIS is disabled and SNP is removed, there is no access to re-enable the
device.
Problem: A DCOM error message (event ID 10016) appears in the System Even
Log during the installation of the Marvell adapter drivers.
Solution: This problem is a Microsoft issue. For more information, see Microsoft
knowledge base KB913119 at http://support.microsoft.com/kb/913119
.
Problem: Performance is degraded when multiple 57710 network adapters are
used in a system.
Solution: Ensure that the system has at least 2GB of main memory when using
up to four network adapters and 4GB of main memory when using four or more
network adapters.
Problem: The network adapter has shut down and an error message appears
indicating that the fan on the network adapter has failed.
Solution: The network adapter was shut down to prevent permanent damage.
Contact Dell Support for assistance.
Problem: When using a 57840 four-port adapter in a blade server, ports 3 and 4
show no link.
Solution: The I/O (switch) module must support 32 internal ports. If it does not,
ports 3 and 4 cannot establish a link.