Microsoft® Windows® Storage Server 2003 R2 x64 Editions With SP2 Important Information w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Notices NOTE: A NOTE indicates important information that helps you make better use of your system. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents Supported Configurations . . . . . . . . . . . . . . . . . Minimum Hardware and Software Requirements BIOS and BMC Firmware 5 . . . . 6 . . . . . . . . . . . . . . 6 Hardware and Software RAID . . . . . . . . . . . . 7 System Firmware and Drivers . . . . . . . . . . . . 8 . . . . . . . . . . . . . . . . . . 9 System Hardware Supported Intel EM64T Features Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . .
Contents
This document provides important information about the Microsoft® Windows® Storage Server 2003 R2 x64 Editions With SP2 operating system that is installed on your Dell™ PowerEdge™storage server.
See the Dell End User License Agreement for Microsoft® Software for specific information about supported configurations and software functionality limitations. NOTICE: To prevent the possibility of a virus on your network, it is recommended that you use a different system to download any recommended patches, hotfixes, and service packs from the Microsoft Support website located at support.microsoft.com. Before you install the updates on your system, ensure that the system is attached to your network.
Table 1-3 lists the minimum BIOS revision required for Execute Disable (XD) and Enhanced Intel SpeedStep® Technology (EIST) support. Table 1-3.
System Firmware and Drivers Table 1-5 lists the minimum supported system firmware and driver versions (native and non-native) for supported RAID controllers. Native drivers are included with the operating system; non-native drivers are not included with the operating system. Table 1-5.
System Hardware Table 1-6 lists Microsoft’s minimum requirements and recommended hardware configurations for Windows Storage Server 2003 R2 x64 Editions With SP2. Table 1-6. Microsoft Required Minimum and Recommended Hardware Configurations for Windows Storage Server 2003 R2 x64 Editions With SP2 Supported Hardware Configurations Minimum Recommended 2.80 GHz 3.60 GHz 3.20 GHz 3.
Known Issues This section describes known issues and problems related to the optional components in the Windows Storage Server 2003 R2 x64 Editions With SP2 operating systems. For information about other Windows Server® 2003 issues not related to the Windows Storage Server 2003 R2 x64 Editions With SP2 components, see the Important Information document for Windows Server 2003 R2 x64 Editions located on the Dell Support website at www.dell.com/ostechsheets.
• Unable to delete folders from mounted volumes. At Windows Storage Management Console→ File Server Management, expand Disk and Volume Management. Using Disk Management, create a new primary partition and mount it as an empty NTFS folder in an existing volume. After mounting a volume as a folder, copy files and folders into it. Then, if you try to delete any of the folders, the following error message is displayed: Cannot Delete folder: Access is denied.
• The information about the number of open files is not shown correctly after a session is closed and reopened. The number of Open Files section under Share Folder Management→ Shared Folders→ Sessions is not shown correctly after the session is closed and re-established. The number of open files still shows 0 after the same session is closed and reopened.
another client system. This issue occurs with files in .txt and .bmp formats. The correct behavior occurs on all Microsoft Office files, such as Word, Excel, and PowerPoint files. According to Microsoft, this behavior is not an issue, but is working as designed, which is consistent with the Windows 2003 code base. Microsoft does not have plans to release any fixes or workarounds for this issue. • Workgroup Edition NAS, when connected to the Express Edition NAS MMC console, is not consistent.
Microsoft discusses this issue in Microsoft Knowledge Base article 911924, which is available on the Microsoft Support website located at support.microsoft.com. NOTE: A hotfix for this issue is installed on your system by Dell. If the operating system must be reinstalled, see the Microsoft Knowledge Base article 911924 on how to reinstall this hotfix. • In the MMC, Open Mode appears as Read when the user has Read+Change permission.
Installing Microsoft Services for NFS: • – Click Start→ Settings→ Control Panel→ Add or Remove programs. – Select Add/Remove Windows Components. – Select Network File and Print Services and click Details. – Select Microsoft Services for NFS and click Details.
purchased. Microsoft currently does not provide a programmatic method to determine what operating system edition is installed. During reinstallation or upgrade, Standard Edition will be displayed on all screens instead of Express or Workgroup. To determine the edition of your operating system: – Open the Windows registry using the ’regedit’ utility.
• Selecting Microsoft Windows Storage Server 2003 R2 x64 Unattended Installation mode requires you to provide a PID. Windows Storage Server 2003 R2 x64 Editons use System-Locked Preinstall (SLP), which does not require you to enter a Product ID. However, when you select Microsoft Windows Storage Server 2003 R2 x64 Unattended Installation, the installation procedure does not recognize the correct OEM files, and requires you to enter a PID.
• File groups and file screen exception rules are not behaving as expected. When you create new file groups, the following items and actions may not behave as expected: – File screen exception rules – Templates and template copies – Applying file groups to folders and subfolders These items and actions function as designed by Microsoft; however, the configuration rules can be confusing.
Troubleshooting This section provides the following information for troubleshooting your PowerEdge storage server: • General troubleshooting issues • Troubleshooting matrix • Troubleshooting hardware RAID General Troubleshooting Issues This section provides general information about troubleshooting your PowerEdge storage server.
System LEDs and Beep Codes If your PowerEdge storage server is not booting or responding properly, you can diagnose some problems using the system's LEDs and beep codes. For more information about the LEDs and beep codes, see your system's Installation and Troubleshooting Guide. Troubleshooting Software-RAID PowerEdge Storage Servers This section provides checks and solutions to try before you reinstall your operating system or replace a hard drive.
Reconfiguring Mirrored Volumes 1 Launch the Disk Management utility. 2 Remove any mirrored volumes from the missing (failed) disk. NOTE: A failed hard drive is labeled as missing in the graphical view. 3 Delete any volumes displayed in the missing disk. 4 Delete the missing disk by right-clicking the disk. Click Remove Disk. 5 Upgrade the new disk from basic to dynamic. Troubleshooting Matrix Table 1-7 provides a matrix for troubleshooting specific issues that might occur on your PowerEdge storage server.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution I have deleted an FTP By default, this folder share and folder from is not deleted by the my PowerEdge storage MMC. server. However, when I use Remote Desktop to confirm the removal, I can still see the shared folder in the FTP section of the MMC. Manually remove this listing from the listed shared folders in the FTP section of the MMC.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution All four hard-drive activity LEDs on the PowerEdge storage server are blinking green. The green flash Wait at least 5 minutes, and pattern indicates that then try to reconnect to the the RAID volumes are PowerEdge storage server. being rebuilt. The PowerEdge You may not be storage server may not allowing enough time be booting properly. for the PowerEdge storage server to boot or a system alert may be occurring.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution POST does not occur when the PowerEdge storage server is turned on or rebooted, and a beep code does not occur. The BIOS may need to be updated, or a memory module or microprocessor needs to be reseated or replaced. Without disconnecting the power source, reboot the PowerEdge storage server by pressing . You may need to repeat this key combination several times.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution I do not know the name of my PowerEdge storage server. The name of the PowerEdge storage server can be viewed in My Network Places. Double-click My Network Places on the desktop of the client system and look for PowerEdge storage server name. The default name for the PowerEdge storage server is DELLxxxxxxx, where xxxxxx is the system's service tag. For example, if the service tag is 1234567, the system name is DELL1234567.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution I cannot connect to You may be using the the PowerEdge storage wrong address syntax. server using a static IP address. Ensure that you are correctly entering the correct address in the syntax. A PowerEdge storage The connection server has been moved settings may need to to a new network or be refreshed. new subnet and I cannot connect.
Table 1-8. Troubleshooting Your Internal RAID Controller Card Issue Possible cause Resolution The status LED on a hard drive on my PowerEdge storage server is blinking amber. A hard drive is offline on the CERC SATA controller, which is most likely caused by a failed hard drive or a disconnected data/power cable to the drive or due to a bad controller. Run the Dell online hard drive diagnostics. If the diagnostics do not indicate a problem, shut down the PowerEdge storage server.
Other Documents You May Need NOTICE: The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document. • The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack.
Table 1-9. Other Documents You May Need Title Description Getting Started Guide Provides setup and general information for installing the Windows Storage Server 2003 R2 x64 Editions operating systems. Administrator’s Guide Provides information about completing the configuration procedures on your system and a general overview of Windows Storage Server 2003 R2 x64 Editions features.
Important Information
Index B H baseboard management controller See BMC hardware configurations, 9 BIOS minimum requirements for EIST support, 7 minimum requirements for XD support, 7 I BMC, 6 K Intel, 7, 9 Intel EM64T features, 9 known issues, 10 C configurations supported, 5 M memory, 9 D Microsoft, 9 data execution prevention See DEP, 9 N DEP, 9 native and non-native, 8 E S EIST, 7 Server Balanced Processor Power and Performance, 9 Enhanced Intel SpeedStep Technology 6 See EIST supported configurations,
T troubleshooting, 19 general issues, 19 matrix, 21 troubleshooting issues Netscape Navigator, 27 troubleshooting tools pinging an appliance, 19 using LEDs and beep codes, 20 using My Network Places, 19 X XD, 7 32 Index
