Important Information Guide

To... Refer to...

Know the features of the storage controller cards,

deploy the cards, and manage the storage

subsystem

Storage controller documentation at dell.com/

storagecontrollermanuals

See the event and error messages generated by the

system firmware and agents that monitor system

components

Dell Event and Error Messages Reference Guide at

dell.com/esmmanuals

Contacting Dell

NOTE: Dell provides several online and telephone-based support and service options. If you do not

have an active Internet connection, you can find contact information on your purchase invoice,

packing slip, bill, or Dell product catalog. Availability varies by country and product, and some

services may not be available in your area.

To contact Dell for sales, technical support, or customer-service issues:

1. Go to dell.com/support.

2. Select your country from the drop-down menu on the top left corner of the page.

3. For customized support:

a. Enter your system service tag in the Enter your Service Tag field.

b. Click Submit.

The support page that lists the various support categories is displayed.

4. For general support:

a. Select your product category.

b. Select your product segment.

c. Select your product.

The support page that lists the various support categories is displayed.

Downloading and installing drivers and firmware

It is recommended that you download and install the latest BIOS, drivers, and systems management

firmware on your system.

NOTE: Ensure that you clear the web browser cache.

1. Go to dell.com/support/drivers.

2. In the Product Selection section, enter the service tag of your system in the Service Tag or Express

Service Code field.

NOTE: If you do not have the service tag, select Automatically detect my Service Tag for me to

allow the system to automatically detect your service tag, or select Choose from a list of all

Dell products to select your product from the Product Selection page.

3. Click Get drivers and downloads.

The drivers that are applicable to your selection are displayed.

4. Download the drivers that you require to a diskette drive, USB drive, CD, or DVD.