Dell™ PowerEdge™ R710 Systems Hardware Owner’s Manual
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2008 – 2009 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 15 Home Screen . Accessing System Features During Startup Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 17 Setup Menu View Menu Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18 . . . . . . . . . .
2 Using the System Setup Program and UEFI Boot Manager 55 Choosing the System Boot Mode . . . . . . . . . . . . Entering the System Setup Program . Responding to Error Messages . . . . . . . . . . 56 . . . . . . . . . . 56 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . . 57 System Setup Options Main Screen Memory Settings Screen . . . . . . . . . . . . . .
Entering the iDRAC Configuration Utility . 3 . . . . . 74 . . . . . . . . 75 . . . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . 75 Installing System Components Recommended Tools Inside the System . . . . . . . . . . . . . . . . . . 77 Removing the Front Bezel . . . . . . . . . . . . . 77 Installing the Front Bezel . . . . . . . . . . . . . . 78 . . . . . . . . . . . . . . . . . . . . . 78 Removing the Information Tag . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 88 Installing the Internal SD Module . . . . . . . . . 88 Removing the Internal SD Module . . . . . . . . . 90 . . . . . . . . . . . . . . . . . 90 . . . . . . . . 90 . . . . . . . 91 . . . . . . . . . . . . . . . . 91 . . . . . . . . . . . . . . . . . . . 93 Removing the Internal USB Cable . . . . . . . . . 93 Installing the Internal USB Cable . . . . . . . . . 93 Internal SD Module Internal SD Flash Card .
. . . . . . . . . . . . . . . 107 Installing the Tape Backup Unit . . . . . . . . . . 107 Removing the Tape Backup Unit . . . . . . . . . . 110 . . . . . . . . . . . 111 Internal Tape Backup Unit Integrated Storage Controller Card Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 112 Installing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 112 . . . . . . . . . . . . . . . . . . . . . . 116 Removing a RAID Battery . . .
. . . . . . . . . . . . 136 . . . . . . . . . . . . . . . . . . . . . . . . 137 Removing a Processor . . . . . . . . . . . . . . . 137 Installing a Processor . . . . . . . . . . . . . . . 140 . . . . . . . . . . . . . . . . . . . . . . 141 . . . . . . . . . . . 141 . . . . . . . . . . . . . . . .
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 155 . . . . . . . . . . . . . 156 Troubleshooting a Damaged System . . . . . . . . . . 157 Troubleshooting the System Battery . . . . . . . . . . 158 . . . . . . . . . . . . 158 Troubleshooting a Wet System Troubleshooting Power Supplies Troubleshooting System Cooling Problems . . . . . . . 159 . . . . . . . . . . . . . . . . . 160 . . . . . . . . . . . . 160 . . . . . . . . . . 162 . . . . . 163 . . . . . . . . . . .
. . . . . . . . . . 174 . . . . . . . . . . . . . 175 Selecting Devices for Testing . . . . . . . . . . . 175 Selecting Diagnostics Options . . . . . . . . . . . 175 System Diagnostics Testing Options Using the Custom Test Options Viewing Information and Results . 6 Jumpers and Connectors System Board Jumpers . . . . . . . . . . . . . . . . . . . . 177 . . . . . . . . . . . . . . . . 180 . . . . . . . . . . .
About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager." Enters System Services, which opens the Unified Server Configurator from which you can access utilities such as system diagnostics. See the Unified Server Configurator user documentation for more information.
Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (2.5-Inch Chassis) 10 9 8 6 7 1 2 3 4 5 11 Figure 1-2. Front-Panel Features and Indicators (3.
Item Indicator, Button, or Connector Icon Description 1 Information tag A slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address. 2 Power-on indicator, power button The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.
Item Indicator, Button, or Connector Icon Description 6 LCD menu buttons Allows you to navigate the control panel LCD menu. 7 LCD panel Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" for information on specific status codes. The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition. When the system is in standby mode, the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel.
Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby, the LCD backlight turns off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.
View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn. Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts.
Hard-Drive Indicator Patterns for RAID Figure 1-4. Hard-Drive Indicators 1 2 1 3.5-in carrier 1 2.5-in carrier drive-activity indicator (green) 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off 2 Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks green, amber, and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Back Panel Features and Indicators Figure 1-5. Back Panel Features 1 2 15 14 13 12 3 11 Icon 5 4 9 10 8 6 7 Item Indicator, Button, or Connector Description 1 PCIe slot 1 PCI Express (Generation 2) x4-link expansion slot (full-height, 30.99-cm [12.
Item Indicator, Button, or Connector 4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (fullheight, 24.13-cm [9.5-in] length) 5 power supply 1 (PS1) 870-W or 570-W power supply 6 power supply 2 (PS2) 870-W or 570-W power supply 7 system identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. Redundant power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply and that the power supply is operational.
Figure 1-6. Power Supply Status Indicator 1 1 power supply status NIC Indicator Codes Figure 1-7. NIC Indicators 1 1 link indicator 2 2 activity indicator Indicator Description Link and activity indicators are off The NIC is not connected to the network.
Indicator Description Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green blinking Network data is being sent or received. LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL).
Table 1-1. Code LCD Status Messages Text Cause Corrective Actions E1000 Failsafe voltage error. Contact support. Check the system event log Remove AC power to the for critical failure events. system for 10 seconds and restart the system. E1114 Ambient Temp exceeds allowed range. Ambient temperature has a See "Troubleshooting reached a point outside of System Cooling the allowed range. Problems." E1116 Memory disabled, temp above range. Power cycle AC.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1229 CPU # VCORE Regulator failure. Reseat CPU. Specified processor VCORE voltage regulator has failed. Reseat the processor(s). See "Troubleshooting the Processor(s)." E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT Reseat the processor(s). voltage regulator has failed. See "Troubleshooting the Processor(s)." E122C CPU Power Fault. Power cycle AC.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1313 Fan redundancy lost. Check fans. The system is no longer fan Check LCD for additional redundant. Another fan scrolling messages. See failure would put the "Troubleshooting a Fan." system at risk of overheating. E1410 System Fatal Error detected. A fatal system error has been detected. Check LCD for additional scrolling messages. Remove AC power to the system for 10 seconds and restart the system.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1420 CPU Bus The system BIOS has parity error. reported a processor bus Power cycle parity error. AC. Remove AC power to the system for 10 seconds and restart the system. E1422 CPU # machine The system BIOS has check error. reported a machine check Power cycle error. AC. Remove AC power to the system for 10 seconds and restart the system. E1610 Power Supply # (### W) missing. Check power supply.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies." E1624 Lost power supply redundancy. Check PSU cables. The power supply See "Troubleshooting subsystem is no longer Power Supplies." redundant.
Table 1-1. Code LCD Status Messages (continued) Text E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ## PCI system error on Slot #. Review & clear SEL. Cause Corrective Actions The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1715 Fatal I/O The system BIOS has Check the SEL for more Error. Review determined there has been information, and then & clear SEL. a fatal error in the system. clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help." E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL.
Table 1-1. Code LCD Status Messages (continued) Text E171F PCIe fatal error on Bus ## Device ## Function ## PCIe fatal error on Slot #. Review & clear SEL. Cause Corrective Actions The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. Reseat the cable. If the problem persists, replace cable. E1A15 SAS cable B failure. Check connection. SAS cable B is missing or bad. If the problem persists, see "Getting Help." Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E2014 CMOS RAM failure. Power cycle AC. CMOS failure. CMOS RAM not functioning properly. Remove AC power to the system for 10 seconds and restart the system. E2015 DMA Controller failure. Power cycle AC. DMA controller failure. E2016 Interrupt Controller failure. Power cycle AC. Interrupt controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. E201B Keyboard Controller error. Power cycle AC. Keyboard controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." If the problem persists, see "Getting Help.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E2022 General failure during POST. Check screen message. General failure after video. Check screen for specific error messages. E2023 BIOS unable to mirror memory. Check DIMMs. The system BIOS could not See "Troubleshooting enable memory mirroring System Memory." because of a faulty memory module or an invalid memory configuration.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the SEL for details on the events. I1912 SEL full. Review & clear log. The SEL is full of events and is unable to log any more. Check the SEL for more information and then clear the SEL.
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2. System Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! iDRAC6 not The iDRAC6 is not Wait for the system to responding. responding to BIOS reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system will reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The iDRAC6 is hung. Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
Table 1-2. System Messages (continued) Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help." Caution! NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is Move the NVRAM_CLR installed in the clear setting. jumper to the default CMOS has been cleared. position (pins 3 and 5). See Figure 6-1 for jumper location. Restart the system and re-enter the BIOS settings.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI. Ensure that the boot mode is set correctly and that the proper bootable media is available. See "Using the System Setup Program and UEFI Boot Manager.
Table 1-2. System Messages (continued) Message Causes Gate A20 failure Faulty keyboard controller; faulty system board. Corrective Actions See "Getting Help." General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configuration information please run SETUP program. An invalid system configuration caused a system halt.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Power down and restart the system from the power button, and then enter the System Setup program to enable the USB port(s). See "Entering the System Setup Program.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory odd/even logic failure at address, read value expecting value Faulty or improperly installed memory modules. See "Troubleshooting System Memory." Memory write/read failure at address, read value expecting value Faulty or improperly installed memory modules. See "Troubleshooting System Memory." Memory set to minimum frequency.
Table 1-2. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal SD Card," "Troubleshooting a USB Device," "Troubleshooting an Optical Drive," and "Troubleshooting a Hard Drive.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards." Quad rank DIMM Invalid memory detected after configuration. single rank or dual rank DIMM in socket.
Table 1-2. System Messages (continued) Message Causes Corrective Actions SATA port x device autosensing error The drive connected to the Replace the faulty drive. specified SATA port is faulty. SATA port x device configuration error SATA port x device error Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected.
Table 1-2. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines." geometry: x,x,... The following DIMMs should match in rank count: x,x,... The following DIMMs should match in size: x,x,...
Table 1-2. System Messages (continued) Message Causes Timer chip Faulty system board. counter 2 failed Corrective Actions See "Getting Help." TPM configuration operation honored. System will now reset. A TPM configuration Information only. command has been entered. The system will reboot and execute the command. TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. This message displays during Enter I or M to proceed.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality. See the Unified Server Configuration user documentation for more information.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Unused memory detected. DIMM’s installed in the following slot are not available when in mirror or 128-bit advanced ECC modes: x,x,x The memory configuration is not optimal for mirroring or Advanced ECC Memory Mode. Modules in the specified slots are unused. Reconfigure the memory for Memory Mirroring or Advanced ECC Memory Mode, or change the memory mode to Optimized in the BIOS setup screen. See "System Memory.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Write fault Faulty USB device, USB medium, optical drive assembly, hard drive, or harddrive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device," "Troubleshooting an Internal SD Card," and "Troubleshooting a Hard Drive.
Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within that document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory.
Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen." Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen." Integrated Devices Displays a screen to enable or disable integrated device controllers and ports, and to specify related features and options. See "Integrated Devices Screen.
Option Description F1/F2 Prompt on Error (Enabled default) Enables the system to halt on errors during POST, which allows the user to observe events that may scroll by unnoticed during normal POST. The user can press to continue or to enter the System Setup program. CAUTION: When setting this option to Disabled, the system will not halt if an error occurs during POST. Any critical errors will be displayed and logged in the system event log.
Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor (Enabled default) On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors.
Option Description Port B (Off default) Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device. Boot Settings Screen Option Boot Mode (BIOS default) Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode. If the system operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI.
Option Description Boot Sequence Retry (Disabled default) If this field is enabled and the system has failed to boot, the system will reattempt to boot after 30 seconds. Integrated Devices Screen Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated storage controller. User Accessible USB Ports Enables or disables the user-accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off.
Option Description OS Watchdog Timer (Disabled default) Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized. NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification.
Option Description Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial devices. External Serial Connector NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device. Specifies whether Serial Device 1, Serial Device 2, or Remote Access Device has access to the external serial connector.
Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance. In this setting, all processor performance information is passed from the system BIOS to the operating system for control.
System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" for more information.
Option Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all TPM contents are cleared. NOTE: This field is read-only when TPM Security is set to Off. Power Button (Enabled default) If Enabled, the power button can turn the system's power off and on.
Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press Enter.
Option Description System Services Restarts the system and accesses the Unified Server Configurator, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting. This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non-UEFI operating system, such as a bootable DOS media with diagnostics software. Reboot System Restarts the system.
2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press or the left-arrow key. NOTE: To escape from the field without assigning a system password, press to move to another field, or press prior to completing step 5. 4 Press .
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually with the power button. Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.
The password assignment is not case-sensitive. To erase a character, press or the left-arrow key. When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup Password option becomes effective immediately (restarting the system is not required).
• Enable a LAN Platform Event Trap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications. Entering the iDRAC Configuration Utility 1 Turn on or restart your system. 2 Press when prompted during POST.
Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap • T8, T10, and T15 Torx drivers Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-1. Inside the System (2.
Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. See Figure 3-2. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Pull up on the release latch next to the key lock. 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system. See Figure 3-2. Figure 3-2.
Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel. 2 Rotate the left side of the bezel toward the system. 3 Press the bezel to the system to engage the latch. Information Tag The information tag is a slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address. Removing the Information Tag 1 Remove the front bezel.
Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. WARNING: Whenever you need to lift the system, get others to assist you.
Figure 3-3. Removing or Installing the Cover 1 2 3 1 latch 3 chassis hooks 2 latch release lock Hard Drives Depending on your chassis and backplane, your system has one of the following configurations: • Eight 2.5-inch drive bays • Four 3.5-inch drive bays with a flex bay for the optional tape backup unit • Six 3.5-inch drive bays without the flex bay All chassis support hot-swappable SAS and SATA hard drives, and the 2.
All drives are installed at the front of the system and connect to the system board through the SAS backplane. Hard drives are supplied in special hotswappable hard-drive carriers that fit in the hard-drive bays. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap drive removal and insertion.
Figure 3-4. Removing and Installing a Hard Drive Blank 1 2 3 3 1 3.5-in hard drive blank 3 release latch 2 2.5-in hard drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive removal and installation. See the documentation provided with your operating system for more information.
If the drive has been online, the green activity/fault indicator will flash as the drive is powered down. When the drive indicators are off, the drive is ready for removal. 3 Press the button on the front of the drive carrier and open the drive carrier release handle to release the drive. See Figure 3-5. 4 Slide the hard drive out until it is free of the drive bay. CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
Figure 3-5. Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard drive carrier handle 3 Install the hot-swap hard drive. a Press the button on the front of the drive carrier and open the handle. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 If applicable, install the bezel. See "Installing the Front Bezel.
3 Attach the four screws to secure the hard drive to the hard-drive carrier. Figure 3-6.
Power Supplies Your system supports the following power supply modules: • 570-W Energy Smart power supply • optional 870-W High Output power supply NOTE: The power supply label specifies the maximum power output. NOTE: The system does not support a mixed installation of High Output and Energy Smart power supplies. If only one power supply is installed, it must be installed in the PS1 power supply bay.
Figure 3-7. Removing and Installing a Power Supply 1 2 3 1 power supply handle 3 release latch 2 Velcro strap Replacing a Power Supply 1 On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-7.
NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-6). Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in the bay by pulling outward on the blank.
Figure 3-8. Removing or Installing the Internal SD Module 3 4 2 5 1 6 8 7 1 latch 2 internal SD module 3 SD flash card 4 SD card slot (SD connector) 5 release tab 6 internal SD module cable 7 internal SD module connector 8 control panel board 4 Connect the internal SD module cable to the connector on the control panel board. See Figure 3-8. 5 Close the system. See "Closing the System." 6 Reconnect the system and peripherals to their power sources, and turn them on.
Removing the Internal SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
3 Locate the SD card connector on the internal SD module and, with the label side facing up, insert the contact-pin end of the card into the slot. See Figure 3-8. NOTE: The slot is keyed to ensure correct insertion of the card. 4 Press the card into the card slot to lock it into place. 5 Close the system. See "Closing the System." 6 Reconnect the system to power and restart the system. Removing the Internal SD Flash Card CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Maximum dimensions supported for the USB memory key are 24-mm (.94-in) wide, 79-mm (3.
Internal USB Cable Removing the Internal USB Cable CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
8 Close the system. See "Closing the System." 9 Reconnect the system and peripherals to their power sources, and turn them on. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The optional iDRAC6 Enterprise card provides a set of advanced features for managing the server remotely. Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician.
6 Reinstall all expansion cards in expansion-card riser 1. See "Installing an Expansion Card." 7 Close the system. See "Closing the System." 8 Reconnect the system and peripherals to their power sources, and turn them on. Figure 3-10.
3 If installed, remove all expansion cards from expansion-card riser 1. See "Removing an Expansion Card." 4 Remove the VFlash media card (if installed) from the iDRAC6 Enterprise card. See "VFlash Media (Optional)." 5 If present, disconnect the Ethernet cable from the iDRAC6 Enterprise card. 6 Remove the iDRAC6 Enterprise card: a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs.
NIC Hardware Key iSCSI and other future functionalities for the system’s embedded NICs are enabled by installing an optional NIC hardware key in the ISCSI_KEY socket on the system board. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-11. Removing or Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI_KEY connector 5 Close the system. See "Closing the System." 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Cooling Shroud The system provides a cooling shroud that directs airflow from the cooling fans over the system processor(s) and memory module(s). CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Never operate your system with the cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. Removing the Cooling Shroud 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Use the lift handles on the cooling shroud to lift the shroud out of the system. See Figure 3-12. Figure 3-12.
Installing the Cooling Shroud 1 Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall. 2 Lower the right end of the shroud into the chassis cutouts and rotate the left end down inside the left chassis wall. 3 Close the system. See "Closing the System." 4 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
WARNING: Use caution when handling the fan until the fan blades stop spinning. 2 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket. See Figure 3-13. Figure 3-13. Removing and Installing a Cooling Fan 2 1 3 1 fan 3 fan bracket 2 fan release handle Replacing a Cooling Fan 1 Align the fan plug with the connector at the base of the fan bracket and lower the fan into the bracket until the fan is fully seated. See Figure 3-13. 2 Close the system.
Removing the Fan Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-14. Removing and Installing the Processor Fan Bracket 1 2 4 3 1 fan bracket 2 release latch 3 fan connector on system board 4 mounting pin Replacing the Fan Bracket 1 Align the fan bracket down onto the bracket base so that the mounting pins fit correctly into the bracket base. See Figure 3-14. 2 Insert the bracket and engage the release levers to lock it in place. 3 If removed, replace the fans in the fan bracket. See "Replacing a Cooling Fan." 4 Close the system.
NOTE: DVD devices are data only. Removing the Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
7 If not already done, connect the power and interface cables from the optical drive to the system board connectors. a Connect the power cable to the DVD/TBU_PWR connector on the front of the system board below the fan bracket. See Figure 6-2 for the location of the connector. b Route the interface cable along the inside right wall of the chassis. See "Cable Routing" and Figure 3-16 for the 2.5-inch backplane chassis or Figure 3-17 for the 3.5-inch backplane chassis.
Figure 3-16. Routing the Optical Drive Cable (2.
Figure 3-17. Routing the Optical Drive Cable (3.5-inch Hard-Drive Chassis) 1 3 2 4 1 optical drive connector 2 DVD/TBU_PWR connector 3 cable retention bracket 4 SATA_A connector Internal Tape Backup Unit An optional internal tape backup unit can be installed in a chassis that has a flex bay. The tape backup unit connects either to the SATA controller on the system board for a SATA device, or to the SCSI controller expansion card for a SCSI device.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the blank tray from the flex bay by squeezing the blue release tabs at the back of the tray and pushing the tray out of the system.
Figure 3-18. Preparing the Tape Backup Unit and Tray (3.5-in HDD Chassis Only) 3 2 1 4 1 drive blank 2 screws (4) 3 tray 4 tape backup unit 6 Install the slide rails or tray on the tape backup unit. Figure 3-18 shows the 3.5-inch tray installation. 7 Align the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages. See Figure 3-19. 8 If you are installing a SCSI tape backup unit, install the SCSI controller expansion card in one of the expansion-card slots.
10 Connect the other end of the power cable to the DVD/TBU_PWR connector on the system board. See Figure 6-2. 11 Connect the interface cable to the back of the tape backup unit. 12 Connect the other end of the interface cable to the appropriate controller. a For a SCSI device, connect to the SCSI controller expansion card. b For a SATA device, connect to the SATA_B connector on the system board. See Figure 6-2 for the location of the connector. 13 Route the interface cable along the interior right wall.
8 Insert the assembled blank tray into the flex bay and slide the unit in until the locking mechanism engages. 9 Close the system. See "Closing the System." 10 Reconnect your system and peripherals to their electrical outlets, and turn on the system. Figure 3-19.
Removing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-20. Installing a Storage Controller Card 2 1 3 4 5 8 6 7 1 dedicated storage controller card connector 2 riser 1 3 integrated storage controller card 4 RAID battery connector (PERC only) 5 SAS_1 connector 6 connector locking tabs 7 SAS_0 connector 8 card edge guides (2) 3 Slide the storage controller’s card edge connector into the card slot on the riser until the card is fully seated. See Figure 3-20.
6 If not already done, route the interface and RAID battery cables in the cable path inside the right interior wall of the chassis beneath the cable retention bracket. See "Cable Routing" and Figure 3-21 through Figure 3-23. 7 Connect the SAS A cable to the SAS A connector on the backplane and, if applicable, connect the SAS B cable to the SAS B connector on the backplane. 8 Close the system. See "Closing the System.
Figure 3-22. 1 Storage Controller Card Cabling (Six 3.
Figure 3-23. Storage Controller Card Cabling (Four 3.5-inch Hard Drive Chassis) 1 2 3 4 5 6 1 RAID battery (PERC only) 2 SAS A connector on backplane 3 cable retention bracket 4 integrated storage controller card 5 SAS_0 connector 6 RAID battery connector (PERC only) RAID Battery The information in this section applies only to systems with the optional PERC controller card.
Installing a RAID Battery 1 Connect the battery cable to the connector on the battery. 2 Locate the battery bay on top of the hard drive bays. See Figure 3-1. 3 With the cable oriented toward the back, angle the left side of the RAID battery into the left side of the battery bay. See Figure 3-24. 4 Rotate the right side of the battery down and press into the locked position. 5 If not already done, route the battery cable through the right chassis wall. See "Cable Routing.
Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud. See "Removing the Cooling Shroud." 2 Remove the cooling fan bracket. See "Removing the Fan Bracket.
Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the Fan Bracket." 3 Install the cooling shroud. See "Installing the Cooling Shroud." Expansion Cards and Expansion-Card Risers The system supports up to four PCI Express (PCIe) expansion cards on two expansion-card risers.
• When the optional x16-link riser is installed, slot 4 is not available. • The expansion-card slots are not hot-swappable. • Besides the integrated storage controller, the system supports a maximum of two PERC or SAS controller expansion cards to manage external storage. CAUTION: To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15W (up to 25W maximum each), not including the integrated storage controller.
NOTE: Before installing any expansion cards, see "Expansion Card Installation Guidelines." NOTE: The procedure for installing expansion cards into risers 1 and 2 is the same except that slots 3 and 4 on riser 2 have card-edge guides for installing 24.13-cm (9.5-in) expansion cards. 1 Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card.
Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-26. Removing or Installing an Expansion Card 4 3 2 5 1 1 front card guide 2 expansion-card riser 2 3 expansion-card connector 4 expansion-card guide latch 5 expansion card Removing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
2 Open the system. See "Opening the System" on page 79. 3 Disconnect all cables connected to the expansion card. 4 Remove all expansion cards from the expansion-card riser. See "Removing an Expansion Card" on page 122. 5 Press the tab at the bottom of the riser to release the board from the card slot and lift expansion-card riser 1 off of the mounting pins and out of the system. See Figure 3-27. Replacing Expansion-Card Riser 1 NOTE: The system will not start with a riser board removed.
Figure 3-27. Removing and Replacing Expansion-Card Riser 1 2 1 3 4 1 release button 2 expansion-card riser 1 3 card edge guides 4 system board socket Removing Expansion-Card Riser 2 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See Opening the System. 3 Disconnect all cables connected to the expansion card. 4 Remove any expansion cards from the expansion-card riser. See "Removing an Expansion Card." 5 Press the blue release latch on expansion-card riser 2 and lift the riser straight up to clear the chassis. See Figure 3-28.
Figure 3-28. Removing and Replacing Expansion-Card Riser 2 2 3 1 4 5 1 expansion-card riser 2 2 release latch 3 pin collars (2) 4 mounting pins (2) 5 riser 2 connector on system board Removing Expansion-Card Riser 2 From the Expansion-Card Bracket 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove any expansion cards from the expansion-card riser 2. See "Removing an Expansion Card.
Figure 3-29. Removing and Replacing the Riser 2 Board 2 1 3 4 5 1 expansion-card bracket 2 tab hook (4) 3 tab slot (4) 4 riser 2 board 5 screw 5 Remove the expansion-card riser board: a Using a Phillips screwdriver, remove the securing screw from the assembly. See Figure 3-29. b Slide the riser board off of the four securing tab hooks. c Lift the riser board from the bracket.
4 Reinstall expansion-card riser 2. See "Replacing Expansion-Card Riser 2." 5 Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect your system and peripherals to their electrical outlets, and turn on the system. System Memory Your system supports DDR3 registered DIMMs (RDIMMs) or ECC unbuffered DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067or 1333-MHz, and quad-rank DIMMs can be 1067-MHz.
• In a dual-processor configuration, the memory configuration for each processor must be identical. • Memory modules of different sizes can be mixed within a memory channel (for example, 2-GB, 8-GB, and 4-GB), but all populated channels must have identical configurations. • For Optimizer Mode, memory modules are installed in the numeric order of the sockets beginning with A1 or B1.
Mode-Specific Guidelines Three memory channels are allocated to each processor. The number of channels and allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. This mode supports SDDC for both x4- and x8based memory modules. Memory modules must be identical in size, speed, and technology in corresponding slots.
Table 3-2.
Table 3-2.
Table 3-3.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See Figure 6-2. 5 Press outward on the memory module ejectors to allow the memory module to be inserted into the socket. See Figure 3-30. Figure 3-30.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 8 Repeat step 5 through step 7 of this procedure to install the remaining memory modules. See Table 3-2 or Table 3-3. 9 Replace the cooling shroud. See "Installing the Cooling Shroud." 10 Close the system. See "Closing the System." 11 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See Figure 6-2. 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-30. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the components on the module. 6 Reinstall the cooling shroud. 7 Close the system. See "Closing the System.
6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Release the other heat-sink release lever. 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-31. Installing and Removing the Heat Sink 2 1 1 heat sink 2 release lever (2) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
Figure 3-32. Installing and Removing a Processor 3 2 4 1 5 6 1 socket-release lever 2 processor 3 processor shield 4 notch in processor (2) 5 socket key (2) 6 ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: In a single-processor configuration, the CPU1 socket must be used.
c Place the heat sink on the processor. See Figure 3-31. d Close the heat-sink release levers. See Figure 3-31. 6 Replace the cooling shroud. See "Installing the Cooling Shroud." 7 Close the system. See "Closing the System." 8 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 9 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program.
5 Remove the system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Press the battery toward the positive side of the connector and lift it up out of the securing tabs at the negative side of the connector. Figure 3-33. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 6 Install the new system battery.
11 Enter the correct time and date in the System Setup program's Time and Date fields, and re-enter any customized option settings as needed. 12 Exit the System Setup program. Control Panel Assembly NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician.
4 Close the system. See "Closing the System." 5 Reconnect the system to the power source and turn on the system and attached peripherals. Figure 3-34. Removing and Installing the Control Panel 4 3 2 1 5 6 1 front panel screw (Torx) 2 display module cable 3 control panel board 4 control panel cable 5 mounting screws (3 Torx) 6 display module Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System." 3 Disconnect the display module cable from the control panel board. See Figure 3-34. 4 Disconnect the control panel cable at back of the control panel board. See Figure 3-34.
SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel. See "Removing the Front Bezel.
Figure 3-35. Removing and Installing a SAS Backplane 3 4 5 2 1 6 7 8 1 drive bays 2 SAS backplane board 3 power cable from system board 4 SAS A cable 5 SAS B cable 6 securing slots (8) 7 securing tabs (7) 8 SAS backplane board release tab Installing a SAS Backplane 1 Install the SAS backplane: a Lower the backplane into the system, being careful to avoid damaging components on the face of the board.
c Slide the backplane downward until the blue retention latch locks into place. 2 Connect the SAS data and power cables to the SAS backplane. 3 Install the hard drives in their original locations. 4 Close the system. See "Closing the System." 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician.
7 Remove the two riser boards. See "Removing Expansion-Card Riser 1" and "Removing Expansion-Card Riser 2." 8 Remove the fan bracket. See "Removing the Fan Bracket." 9 Six 3.5-inch hard-drive chassis only: Remove the SAS backplane. See "Removing the SAS Backplane." CAUTION: To prevent damage to the drives and backplane, you must remove the SAS drives from the system before removing the backplane.
Figure 3-36. System Board Removal 1 2 1 system-board tray riser release pin 2 system board Installing the System Board 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket. 2 Remove the labels from the placard and affix them to the information tag on the front of the system. See Figure 1-1. 3 Transfer the processors and heat sinks to the new system board. See "Removing a Processor.
c Push the system board toward the back of the chassis until the blue retention pin locks into place. 6 If applicable, transfer the NIC hardware key. 7 Replace the riser boards. See "Replacing Expansion-Card Riser 1" and "Replacing Expansion-Card Riser 2." 8 Reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card." 9 If applicable, reconnect the RAID battery cable to the storage controller card.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or back video connector. 4 Try using a monitor that is known to be working. 5 Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ Diagnostics.
4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help." Troubleshooting a Serial I/O Device 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen." 6 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device. 7 Ensure that all network cables are of the proper type and do not exceed the maximum length.
• Power supplies • Processors and heat sinks • Memory modules • Fan bracket 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the processors and heat sinks, memory modules, power supplies, cooling shroud, and fan bracket. 6 Close the system. See "Closing the System." 7 Reconnect the system to the electrical outlet, and turn on the system. If the system does not start properly, see "Getting Help.
• Memory modules • Hard-drive carriers 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System." 6 Run the system board tests in the system diagnostics. See "Running the System Diagnostics." If the tests fail, see "Getting Help." Troubleshooting the System Battery 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager.
CAUTION: If troubleshooting a power supply mismatch error, replace only the power supply with the flashing indicator. Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to an Energy Smart configuration or vice versa, you must power down the system. 2 Reseat the power supply by removing and reinstalling it. See "Removing a Power Supply" and "Replacing a Power Supply.
• Ambient temperature is too high. See your Getting Started Guide for the system’s operating temperature requirements. • External airflow is obstructed. • Cables inside the system obstruct airflow. • An individual cooling fan is removed or has failed. See "Troubleshooting a Fan." Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician.
NOTE: Invalid memory configurations can cause your system to halt at startup without video output. See "General Memory Module Installation Guidelines" and verify that your memory configuration complies with all applicable guidelines. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ Diagnostics." If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
13 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen." If the problem is not resolved, proceed with the next step. 14 Turn off the system and attached peripherals, and disconnect the system from the power source. 15 Open the system. See "Opening the System." 16 Remove the cooling shroud. See "Removing the Cooling Shroud." 17 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System." 4 Reseat the internal SD module cable. See "Installing the Internal SD Module." 5 Locate the SD card and reseat it. See "Removing the Internal SD Flash Card" and "Installing the Internal SD Flash Card." 6 Close the system. See "Closing the System." 7 Turn on the system and attached peripherals and check if the SD card is functioning.
6 Turn on the system and attached peripherals and check if the USB key is functioning. 7 If the problem is not resolved, repeat step 2 and step 3. 8 Insert a different USB key that you know works properly. 9 Close the system. See "Closing the System." 10 Turn on the system and attached peripherals and check if the USB key is functioning. If the problem is not resolved, see "Getting Help." Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help." Troubleshooting a Tape Backup Unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
b For SATA tape devices, reseat the interface cable to the system board SATA connector. c Ensure that a power cable is properly connected to the drive and the system board. 10 Close the system. See "Closing the System." 11 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. If you cannot resolve the problem, see "Getting Help.
b Ensure that the hard drive(s) have been configured correctly for the RAID array. c Take the hard drive offline and then reseat the hard drive. See "Removing a Hot-Swap Hard Drive." d Exit the configuration utility and allow the system to boot to the operating system. 4 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 6 Open the system. See "Opening the System." 7 Ensure that the controller card is firmly seated into the expansion-card connector. See "Installing the Integrated Storage Controller Card.
3 Open the system. See "Opening the System." 4 Verify that the installed expansion cards are compliant with the expansioncard installation guidelines. See "Expansion Card Installation Guidelines." 5 Reseat any expansion card that is not firmly seated in its connector. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, proceed to step 8.
Troubleshooting the Processor(s) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostics test.
16 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 17 Run the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help." 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 19 Open the system. See "Opening the System." 20 Remove the cooling shroud. See "Removing the Cooling Shroud." 21 Replace the processor with the processor you removed in step 13.
Troubleshooting Your System
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
• View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices are functioning, you can use the system diagnostics to help identify the problem.
Testing Option Function Information Displays test results. Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 176 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test. • Configuration — Displays basic configuration information about the currently selected device. • Parameters — Displays parameters that you can set for the test.
Jumpers and Connectors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 6-1. System Board Jumpers Jumper Setting PWRD_EN Description Pins 2 and 4 The password feature is enabled. (default) Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle. NVRAM_CLR 178 Pins 3 and 5 The configuration settings are retained at (default) system boot.
Jumper Setting Description Pins 1 and 3 The configuration settings are cleared at the next system boot. If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.
System Board Connectors Figure 6-2.
Connector Description 3 iDRAC6 iDRAC6 Enterprise card connector 4 SATA_A SATA A connector 5 SATA_B SATA B connector 6 B1 B4 B7 B2 B5 B8 B3 B6 B9 memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever) memory module slot B5 memory module slot B8 memory module slot B3(white release lever) memory module slot B6 memory module slot B9 7 FAN5 System cooling fan 8 BP_PWR Backplane power connector 9 CPU2 Processor 2 10
Connector Description 19 A1 A4 A7 A2 A5 A8 A3 A6 A9 memory module slot A1(white release lever) memory module slot A4 memory module slot A7 memory module slot A2(white release lever) memory module slot A5 memory module slot A8 memory module slot A3(white release lever) memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWR1 Power supply connector for PS1 22 ISCSI_KEY NIC hardware key SAS Backplane Board Connectors Figure 6-3. SAS Backplane Board for 2.
1 drive 0 – drive 3 connectors 2 drive 4– drive 7 connectors 3 backplane power (BKPLN) 4 SAS A connector 5 SAS B connector Figure 6-4. SAS Backplane Board for 3.
Figure 6-5. SAS Backplane Board for 3.
Expansion-Card Riser-Board Components and PCIe Buses Figure 6-6. PCIe Expansion-Card Riser 1 Components 1 5 4 2 3 1 slot 1 PCIe - x4 link (full-height, 30.99cm [12.2-in] length) 2 slot 2 PCIe - x4 link (low profile, 24.13cm [9.
Figure 6-7. Standard PCIe Expansion-Card Riser 2 Components 1 3 2 4 5 6 186 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link (full-height, 24.13cm [9.5-in] length) 4 slot 4 PCIe x8 link (full-height, 24.13cm [9.
Figure 6-8. Optional PCIe x16 Expansion-Card Riser 2 Components 1 3 2 4 5 1 chassis intrusion switch 2 plunger 3 slot 3 PCIe x16 link (full-height, 24.13cm [9.5-in] length) 4 pin collars (2) 5 card edge connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 4 Close the system. See "Closing the System." 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the disabled position. However, before you assign a new system and/or setup password, you must reset the jumper plug to the enabled position.
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
flash memory — A type of electronic chip that can be programmed and reprogrammed using a software utility. FTP — File transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes. graphics mode — A video mode that can be defined as x horizontal by y vertical pixels by z colors.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. LCD — Liquid crystal display.
memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). memory key — A portable flash memory storage device integrated with a USB connector. MHz — Megahertz. mirroring — A type of data redundancy applicable to hard drives or system memory.
PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test.
SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface. SD card — Secure digital flash memory card. SDDC — Single device data correction. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system.
TB — Terabyte(s); 1024 gigabytes or 1,099,511,627,776 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable.
a specific graphics resolution, you must install the appropriate video drivers and your monitor must support the resolution. virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML — Extensible Markup Language.
Glossary
Index A Advanced ECC memory mode, 131 B back panel features, 19 cable routing, 118 optical drive, 103 storage controller (2.5-in HDD chassis), 114 storage controller (four 3.5-in HDD chassis), 115 storage controller (six 3.
See PCIe expansion cards.
drive carrier, 84 installing, 83 mixed configurations, 81 removing, 82 troubleshooting, 166 heat sink, 138 hot-swap cooling fans, 100 hard drives, 80 power supplies, 86 I iDRAC Configuration Utility, 73 iDRAC6 Enterprise card installing, 94 removing, 95 indicators back panel, 19 front-panel, 12 NIC, 22 power, 12, 21 information tag removing, 78 replacing, 78 installing cable retention bracket, 119 control panel board, 145 control panel display module, 143 cooling shroud, 100 expansion-card riser 1, 124 har
J jumpers (system board), 177 K keyboard troubleshooting, 154 messages error messages, 56 status LCD, 23 system, 37 warning, 53 microprocessor See processor. N L LAN-on-motherboard (LOM) See NICs.
fan brackets, 102 hard drive blank, 81 hard drive from a drive carrier, 84 hard drives, 82 iDRAC6 Enterprise card, 95 information tag, 78 integrated storage controller, 112 internal SD flash card, 90 internal SD module, 90 internal USB cable, 93 memory modules, 136 optical drive, 104 PCIe expansion cards, 122 power supply, 86 power supply blank, 88 processor, 137 RAID battery, 116 riser 2 from bracket, 127 SAS backplane board, 146 SD card, 91 system board, 148 tape backup unit, 110 removing, 122 riser boar
2.5-inch hard drives, 182 3.5-inch hard drives (4 slots), 183 3.5-inch hard drives (6 slots), 184 connectors, 182 installing, 147 removing, 146 SAS controller See storage controller.
T tape backup unit installing, 107 removing, 110 troubleshooting, 165 TPM security, 66 troubleshooting cooling fans, 160 damaged system, 157 external connections, 153 hard drive, 166 internal USB memory key, 163 keyboard, 154 memory, 160 NIC, 155 optical drive, 164 PCIe expansion cards, 168 power supplies, 158 processor(s), 170 SD card, 162 storage controller, 167 system battery, 158 system cooling, 159 system startup failure, 153 tape backup unit, 165 video, 154 wet system, 156 U UEFI Boot Settings scree
Index
