Dell Precision Rack 7910 Owner's Manual Regulatory Model: E31S Regulatory Type: E31S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Working on Your Computer............................................................................... 8 Turning Off Your Computer..................................................................................................................8 2 LCD panel features............................................................................................... 9 Home screen............................................................................................................................
Installing a hard drive into a hard-drive carrier.................................................................................. 37 Optical drive (optional)....................................................................................................................... 38 Removing the optical drive........................................................................................................... 38 Installing the optical drive.................................................................
Removing the network daughter card .........................................................................................72 Installing the network daughter card........................................................................................... 74 Processors........................................................................................................................................... 74 Removing a processor.................................................................................
Power supply unit problems....................................................................................................... 101 Troubleshooting cooling problems................................................................................................. 102 Troubleshooting cooling fans.......................................................................................................... 102 Troubleshooting system memory............................................................................
Memory Settings screen details.................................................................................................. 125 Processor Settings screen details............................................................................................... 126 SATA Settings screen details....................................................................................................... 128 Boot Settings screen details..................................................................................
Working on Your Computer 1 Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1. Shut down the operating system: • In Windows 8: – Using a touch-enabled device: a. Swipe in from the right edge of the screen, opening the Charms menu and select Settings. b. Select the and then select Shut down – Using a mouse: • a. Point to upper-right corner of the screen and click Settings. b.
LCD panel features 2 NOTE: The LCD panel is present only on Precision Rack 7910 The LCD panel of your system provides system information and status and error messages to indicate if the system is operating correctly or if the system needs attention. For more information on error messages, see the Dell Event and Error Messages Reference Guide at dell.com/esmmanuals. • • • The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.
To navigate to the Home screen from another menu, continue to select the up arrow icon until the Home is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu. Setup menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option Description iDRAC Select DHCP or Static IP to configure the network mode.
Documentation matrix 3 The documentation matrix provides information on documents that you can refer to for setting up and managing your system. To... Refer to... Install your system into a rack Rack documentation included with your rack solution Set up your system and know the system technical specifications Getting Started With Your System that shipped with your system or see dell.com/poweredgemanuals Install the operating system Operating system documentation at dell.
Hard-drive indicator codes 4 Figure 2. Hard-drive indicators 1. hard-drive activity indicator 3. hard drive 2. hard-drive status indicator Figure 3. Hard-drive indicators on the hard-drive tray backplane 1. hard-drive activity indicator 3. hard-drive backplane on hard-drive tray 2. hard-drive status indicator NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off.
Drive-status indicator pattern (RAID only) Condition Blinks green two times per second Identifying drive or preparing for removal. Off Drive ready for insertion or removal. NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Installing and removing system components 5 Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. CAUTION: Many repairs may only be done by a certified service technician.
• #2 Phillips screwdriver For how-to videos, documentation, and troubleshooting solutions, scan this QR code, or click here: http://www.Dell.com/QRL/Workstation/R7910 System Overview Figure 4.
Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 2 NMI button Used to troubleshoot software and device driver errors when running certain operating systems.
Item Indicator, Button, or Connector Icon Description NOTE: If the system is connected to a power source and an error is detected, the LCD lights amber regardless of whether the system is turned on or off. 8 Hard drives Up to eight 2.5 inch drives. 9 vFlash media card slot Allows you to insert a vFlash media card. 10 USB connector Allows you to connect USB devices to the system. The ports are USB 2.0-compliant.
Item Indicator, Button, or Connector Icon Description 17 Serial connector Allows you to connect a serial device to the system. 18 Video connector Allows you to connect a VGA display to the system. 19 USB connector (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. 20 Full-height PCIe expansion card slot (4) Allows you to connect up to four single wall or two double wide PCI Express expansion cards.
Figure 5. Removing and installing the front bezel 1. bezel lock 2. front bezel Installing the front bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Removing the system cover 1. Ensure that you read the Safety instructions. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. 4.
6. Hold the cover on both sides, and lift the cover away from the system. 1. system cover 2. latch 3. latch release lock To see a video on removing and installing System Cover, scan this QR code, or click here: http:// www.Dell.com/QRL/Workstation/R7910/Cover Installing the system cover Ensure that you read the Safety instructions. To see a video on removing and installing System Cover, scan this QR code, or click here: http:// www.Dell.
1. Align the slots of the system cover with the tabs on the chassis. 2. Press the cover release latch, and push the cover toward the front of the chassis until the latch locks into place. 3. Turn the latch release lock clockwise to the locked position. 4. Install the optional bezel. 5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Inside the system CAUTION: Many repairs may only be done by a certified service technician.
Figure 6. Inside the system—Precision Rack 7910 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Removing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
4. Follow the procedure listed in After working inside your system. System memory Your system supports DDR4 registered DIMMs (RDIMMs), and load reduced DIMMs (LRDIMMs). NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 25
The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/Channel 1.
NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1.
System capacity (in GB) DIMM size (in GB) Number of DIMMs DIMM rank, organization, and frequency DIMM slot population NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be installed in slots A9 and A11. 384 32 12 LRDIMM, x4, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12 LRDIMM, x4, 1600 MT/s Table 2.
System capacity (in GB) DIMM size (in GB) Number of DIMMs DIMM rank, organization, and frequency DIMM slot population 160 8 20 2R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A11, B1, B2, B3, B4, B5, B6, B7, B8, B9, B11 2R, x8, 1600 MT/s 16 and 8 12 2R, x4, 2133 MT/s, 2R, x8, 2133 MT/s, 2R, x4, 1866 MT/s 2R, x8, 1866 MT/s 192 8 24 2R, x8, 1866 MT/s 2R, x8, 1600 MT/s 16 12 2R, x4, 2133 MT/s, 2R, x4, 1866 MT/s 256 16 16 2R, x4, 2133 MT/s, 2R, x4, 1866 MT/s, 384 16 24 2R, x4, 1
2. Follow the procedure listed in Before working inside your system. 3. Remove the cooling shroud. WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.
Installing memory modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
Figure 9. Installing the memory module 1. memory module 3. memory-module socket ejector (2) 2. alignment key When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed. 6. Repeat steps 4 and 5 of this procedure to install the remaining memory modules. 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system . 3.
Hard drives Your system supports Client and Enterprise-class hard drives, which are designed for 24x7 operating environment. Selecting the correct drive class will enable the critical areas of quality, functionality, performance, and reliability to be optimized for the target implementation. Due to industry advances, in some cases, the larger capacity drives have been changed to a larger sector size. The larger sector size can have impacts on operating systems and applications.
Figure 10. Removing and installing a 2.5 inch hard-drive blank 1. hard-drive blank 2. release button Installing a 2.5 inch hard-drive blank 1. Ensure that you read the Safety instructions. 2. If installed, remove the front bezel. 3. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. 4. If applicable, install the front bezel. Removing Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have harddrive blanks installed. 3. If you are not replacing the hard drive immediately, insert a hard-drive blank in the empty hard-drive slot. Figure 11. Removing and installing hard drive 1. release button 3. hard-drive carrier handle 2. hard-drive carrier To see a video on how to remove & install hard drives, scan this QR code, or click here: http:// www.Dell.
CAUTION: Combining SAS and SATA hard drives in the same RAID volume is not supported. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation.
Figure 12. Removing and installing a hard drive into a hard-drive carrier 1. screw (4) 3. hard-drive carrier 2. hard drive To see a video on how to remove & install hard drive carriers, scan this QR code, or click here: http:// www.Dell.com/QRL/Workstation/R7910/HDD Installing a hard drive into a hard-drive carrier CAUTION: Many repairs may only be done by a certified service technician.
Optical drive (optional) Removing the optical drive 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 13. Removing and installing the optical drive 1. 2. 3. optical drive power and data cable release tab Follow the procedure listed in After working inside your system. To see a video on how to remove & install the optical drive, scan this QR code, or click here: http:// www.Dell.com/QRL/Workstation/R7910/ODD Installing the optical drive 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
NOTE: This procedure applies only to the 8-hard drive system. 1. Align the optical drive with the optical drive slot on the front of chassis. 2. Slide in the optical drive until the release tab snaps into place. 3. Connect the power/data cable to the optical drive and system board. NOTE: You must route the cable properly on the side of the system to prevent it from being pinched or crimped. Follow the procedure listed in After working inside your system.
Figure 14. Removing and installing a cooling fan 1. cooling-fan assembly 2. cooling-fan connector (6) 3. fan release tab (6) 4. cooling fan (6) 5. cooling-fan connector on system board (6) To see a video on how to remove & install a fan or the fan assembly, scan this QR code, or click here: http://www.Dell.com/QRL/Workstation/R7910/Fans 4. Replace the cooling fan. 5. Follow the procedure listed in After working inside your system. Installing a cooling fan 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Your system supports six hot-swappable cooling fans. 1.
Figure 15. Removing and installing the cooling-fan assembly 1. cooling-fan assembly 2. cooling fan (6) 3. release lever (2) 4. guide pin on the system board (2) 5. cooling-fan connector (6) 6. guide pin on the chassis (6) To see a video on removing and installing a cooling-fan assembly, click http://www.Dell.com/QRL/ Server/PER730/Fans or scan the following QR code. 1. Replace the cooling-fan assembly. 2. Follow the procedure listed in After working inside your system.
Installing the cooling-fan assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
Replacing the internal USB key 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: Do not use your system without the PCIe card holder installed.
Installing the PCIe card holder 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 18. Opening and closing the PCIe card holder latch 1. PCIe card holder 3. PCIe card holder latch 2. release tab Follow the procedure listed in After working inside your system. Cable retention bracket Removing the cable retention bracket 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the cooling shroud. 4. Remove the PCIe card holder. 5. Remove all cables routed through the cable retention bracket.
Figure 19. Removing and installing the cable retention bracket 1. 1. alignment pin (2) 3. cable retention bracket 2. tab Follow the procedure listed in After working inside your system. Installing the cable retention bracket 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the cooling shroud. 4. Remove the PCIe card holder. CAUTION: Many repairs may only be done by a certified service technician.
Expansion cards and expansion-card risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed. Expansion card installation guidelines Depending on your system configuration: The following PCI Express generation 3 Expansion Card Risers are supported : Table 3.
5. Replace the expansion-card latch into the slot. 6. Close the expansion-card locking tabs. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 20. Removing and installing an expansion card from expansion-card riser 2 or 3 1. expansion card 2. expansion-card latch 3.
Follow the procedure listed in After working inside your system. Installing an expansion card into the expansion-card riser 2 or 3 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing an expansion card from the expansion-card riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions.
Figure 21. Removing and installing an expansion-card from expansion-card riser 1 1. tab A 2. expansion-card riser 1 cage 3. expansion-card connector 4. tab B 5. latch 6. expansion card 1. Install the expansion-card riser. 2. Follow the procedure listed in After working inside your system. To see a video on how to remove & install a PCI card and riser, scan this QR code, or click here: http:// www.Dell.
2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion-card riser. Pull straight up on the riser using the blue touch points on the top of the riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 22. Removing and installing the riser 1 blank 1. slot on the chassis 3. riser 1 blank 2. tab (2) Installing the riser 1 blank 1. Align the blank with the slot on the chassis. 2. Insert it into the chassis until it clicks into place. Removing expansion-card risers CAUTION: Many repairs may only be done by a certified service technician.
NOTE: To remove expansion-card risers 2 and 3, hold the edges of the expansion-card riser. NOTE: To ensure proper system cooling, the riser 1 blank must be installed in the riser 1 slot. Remove the riser 1 blank only if you are installing riser 1. Figure 23. Removing and installing the expansion card riser 1 1. expansion-card riser 1 cage 2. expansion-card riser 1 3. riser guide-back (right) 4. riser guide-back (left) 5. expansion-card riser 1 connector 6.
Figure 24. Identifying connectors on the expansion card riser 1 58 1. expansion-card slot 1 3. expansion-card slot 3 2.
Figure 25. Removing and installing the expansion card riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3. riser guide-back 4. expansion-card riser 2 connector 5.
Figure 26. Identifying connectors on the expansion card riser 2 60 1. expansion-card slot 4 3. power connector (for GPU cards) 2.
Figure 27. Removing and installing the expansion card riser 3 1. riser guide-front 2. power connector (for GPU cards) 3. expansion-card riser 3 4. riser guide-back 5.
Figure 28. Identifying connectors on the expansion card riser 3 (default) 1. expansion-card slot 6 3. power connector (for GPU cards) 2. expansion-card slot 7 Figure 29. Identifying connectors on the expansion card riser 3 (alternate) 1. expansion-card slot 6 2. power connector (for GPU cards) 1. If applicable, remove or install an expansion card on the riser. 2. If applicable, replace the expansion-card riser. 3. Follow the procedure listed in After working inside your system.
2. Follow the procedure listed in Before working inside your system. 3. If applicable, reinstall the expansion card(s) into the expansion-card riser 1. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
9. Ensure the GPU card is seated into the PCIe card holder latch. 10. Press the touch point to open the PCIe card holder latch and/or the expansion-card locking tabs. 11. Connect the GPU power cable to the riser. 12. Close the expansion-card latch/latches. Follow the procedure listed in After working inside your system. Removing a GPU card 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
Figure 30. Removing and installing the GPU card 1. expansion-card locking tab (3) 2. GPU card 3. PCIe card holder latch 4. expansion-card latch 5. expansion-card riser 3 Follow the procedure listed in After working inside your system. SD vFlash media card A vFlash SD card is a Secure Digital (SD) card that plugs into the vFlash SD card slot in the system.
Figure 31. Removing and installing the SD vFlash media card 1. 3. SD vFlash media card 2. SD vFlash media-card slot To install an SD vFlash media card, with the label side facing up, insert the contact-pin end of the SD vFlash media card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 4. Press the card inward to lock it into the slot.
Installing an internal SD card 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Locate the internal dual SD module on the system board. 2. If installed, remove the SD card(s). 3.
5. SD card slot 1 6. IDSDM connector The following table describes the IDSDM indicator codes.
Integrated storage controller card Your system includes a dedicated expansion-card slot on the system board for an integrated controller card that provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system. Removing the integrated storage controller card 1.
Figure 33. Removing and installing the integrated storage controller card 1. integrated storage controller cable 2. integrated storage controller card 3. integrated storage-controller card connector on the system board 4. integrated storage controller card holder 1. Replace the expansion-card riser 1. 2. Replace the cooling shroud. 3. Follow the procedure listed in After working inside your system. Installing the integrated storage controller card 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 34. Removing and installing the Network Daughter Card (NDC) 1. captive screw socket (2) 2. connector on the system board 3. captive screw (2) 4. touch point (2) 5. network daughter card 6. back panel slot for Ethernet connectors 1. Replace the network daughter card. 2. Follow the procedure listed in After working inside your system. To see a video on how to remove & install the network daughter card, scan this QR code, or click here: http://www.Dell.
Installing the network daughter card 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If applicable, remove the expansion card(s) in the expansion-card riser 2. 4. Keep the #1 Phillips screwdriver handy. CAUTION: Many repairs may only be done by a certified service technician.
• Replacing a processor NOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink blank in any empty processor socket. Removing a processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 35. Removing and installing a processor heat sink 1. captive screw (4) 2. heat sink 3. processor socket 4. slot (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
Figure 36. Processor shield 1. close first socket release lever 2. lock icon 3. processor 4. open first socket release lever 5. unlock icon 2. To remove the processor: a. Release the open first socket-lever near the unlock icon from under the tab. by pushing the lever down and out b. Similarly, release the close first socket-release lever near the lock icon down and out from under the tab. Rotate the lever 90 degrees upward. c. Lower the open first socket-release lever to lift the processor shield.
Figure 37. Removing and installing a processor 1. close first socket-release lever 2. pin-1 indicator of processor 3. processor 4. slot (4) 5. processor shield 6. open first socket-release lever 7. socket 8. socket keys (4) d. Hold the tab on the processor shield and rotate the processor shield upward until the open first socket-release lever lifts up. CAUTION: The socket pins are fragile and can be permanently damaged.
Installing a processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. d. Close the processor shield. e. Lower the close first socket-release lever near the lock icon it.. f. 8. and push it under the tab to lock Similarly, lower the open first socket-release lever near the unlock icon tab to lock it. and push it under the To install the heat sink: a.
NOTE: Tighten the screws diagonally opposite to each other. Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over-tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated. The screw tension should be no more than 6 in-lb (6.9 kg-cm). 1. Install the cooling shroud. 2. If applicable, install the PCIe card. 3. If applicable, install the cooling fan assembly. 4.
You can configure the Hot Spare feature using the iDRAC settings. For more information on iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide at dell.com/support/manuals. Removing the power supply unit blank If you are installing a second power supply unit, remove the power supply unit blank in the bay by pulling the blank outward. CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration.
CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system’s rack documentation. 1.
Installing an AC power supply unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
System battery Replacing the system battery 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the cooling shroud. WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information. CAUTION: Many repairs may only be done by a certified service technician.
4. Press the battery into the connector until it snaps into place. Figure 42. Installing the system battery 1. system battery 2. positive side of the battery connector 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system. 3. While booting, press to enter the System Setup and ensure the battery is operating properly. 4. Enter the correct time and date in the System Setup Time and Date fields. 5. Exit the System Setup.
Removing the hard-drive backplane 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the cooling shroud. 4. Remove the cooling-fan assembly. 5. Remove all hard drives. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. release tab 4. backplane power cable 5. SAS cable 6. mini SAS cable connector 1. hard-drive backplane 2. backplane signal connector 1 3. system board 4. integrated storage controller card Installing the hard-drive backplane 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: To prevent damage to the control panel flex cable, do not to bend the control panel flex cable after it is inserted into the connector. 1. Use the hooks on the chassis as guides to align the hard-drive backplane. 2. Slide down the hard-drive backplane until the release tabs snap into place. 3. Connect the HHD/SSD data, signal, and power cable to the backplane. 1. Replace the cooling-fan assembly. 2. Replace the cooling shroud. 3. Install the hard drives in their original locations. 4.
2. 3. 4. control-panel board control-panel connector cable USB connector cable Figure 44. Removing and installing the control panel—2.5 inch hard-drive system—PowerEdge R730 1. control panel 2. control-panel board 3. control-panel connector cable 4. USB connector cable 5. screw (2) 6. vFlash media connector cable 4. Locate and press the tabs on the information tag. 5. Push the information tag out of the slot to remove it from the control panel.
Figure 45. Removing and installing the information tag 1. information tag 3. slot 2. tab Installing the control panel 1. Ensure that you read the Safety instructions. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives. CAUTION: Do not attempt to remove the TPM plug-in module from the motherboard.
Figure 46. Removing and installing the system board 1. release pin 3. system-board holder 2. system board 1. Replace the system board. 2. Follow the procedure listed in After working inside your system. To see a video on how to remove & install the system board, scan this QR code, or click here: http:// www.Dell.
Installing the system board 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
3. Follow the procedure listed in After working inside your system. 4. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at dell.com/esmmanuals. 5. Ensure that you: a. Use the Easy Restore feature to restore the service tag. b. If the service tag is not backed up in the backup flash device, enter the system service tag manually. c. Update the BIOS and iDRAC versions. d.
After the restore process is complete, BIOS prompts to restore the system configuration data. 3. Do one of the following: • Press Y to restore the system configuration data. • Press N to use the default configuration settings. After the restore process is complete, the system reboots. Updating the BIOS version 1. Copy the BIOS update file on a USB device. 2. Plug in the USB device into any of the USB ports on your system. 3. Turn on your system. 4.
Troubleshooting your system 6 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5. Replace the keyboard/mouse with a working keyboard/mouse. If the problem is not resolved, proceed to the next step to begin troubleshooting other USB devices attached to the system. 6. Power down all attached USB devices and disconnect them from the system. 7. Reboot the system and, if your keyboard is functioning, enter the System Setup. 8. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. 9. Check if USB 3.0 is enabled in System Setup.
Troubleshooting a serial I/O device 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known good cable. 3. Turn off the system and the serial device, and swap the serial device with a comparable device. 4. Turn on the system and the serial device. Troubleshooting a NIC 1.
• cooling-fan assembly (if present) • cooling fans • processor(s) and heat sink(s) 4. • memory modules Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3. 6. Install the system cover. 7. Turn on the system and attached peripherals. 8. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. Troubleshooting a damaged system CAUTION: Many repairs may only be done by a certified service technician.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup, the problem may be caused by software rather than by a defective battery. 1. Re-enter the time and date in the System Setup. 2. Turn off the system and disconnect it from the electrical outlet for at least one hour. 3. Reconnect the system to the electrical outlet and turn on the system. 4. Enter the System Setup.
Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting system memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If the system is operational, run the appropriate diagnostic test.
Troubleshooting an internal USB key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
NOTE: The rebuild will always be sourced from the primary SD card to the secondary SD card. Perform the rebuild of the SD card as necessary. Troubleshooting an optical drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Troubleshooting a storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
4. Ensure that each expansion card is firmly seated in its connector. 5. Install the system cover. 6. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 7. Remove the system cover. 8. Remove all expansion cards installed in the system. 9. Install the system cover. 10. For each expansion card you removed in step 8, perform the following steps: a.
• Alert! Card-cage fan failure. • Alert! CPU 0 fan failure. • Alert! Chipset heatsink not detected. • Alert! Operating is debug mode. Please populate memory in pairs for normal operation. • Alert! Power supply fan failure. • Alert! Previous fan failure. • Alert! Previous processor thermal failure. • Alert! Previous reboot was due to voltage regulator failure. • Alert! Previous shutdown due to thermal event. • Alert! Previous voltage failure. • Alert! System battery voltage is low.
more information, see the systems management software documentation (Dell OpenManage Systems Management Overview Guide at dell.com/openmanagemanuals).
Using system diagnostics 7 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors 8 System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a forgotten password. Table 4. System board jumper settings Jumper PWRD_EN Setting Description The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5).
System board connectors Figure 47.
Item Connector Description 11 J_USB USB connector 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC8 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_TPM_MODULE Trusted Platform Module connector 18 J_RISER_2AX Riser 3 connector 19 J_RISER_1AX Riser 1 connector 20 J_RISER_2BX Riser 2 connector 21 J_RISER_1BX Riser 1 connector 22 J_RISER_3AX Riser 3 connector 23 J_RISER_3BX Riser 3 connector
Item Connector Description 44 J_CTRL_PNL Control panel signal connector 45 CPU 1 Processor 1 46 J_FP_USB Front-panel USB connector Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
9 Specifications NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. Table 5.
Memory Specification 8 GB with a dual processor (minimum one DIMM module per processor) Maximum memory LRDIMMs Up to 768 GB with a dual processor Up to 256 GB with a single processor Table 8. Video Video Specification Video type Matrox G200eR2 Video memory 16 MB Table 9. Network Network Specification Integrated Intel 82579 and Intel 82574 Ethernet controllers Table 10.
Card Slots Specification NOTE: To use slots 1 through 4, both the processors must be installed. Slot 5 One full-height, full-length x8 link Riser 3 (default) Slot 6 One full-height, full-length x8 link Slot 7 One full-height, full-length x8 link Riser 3 (alternate for GPU) Slot 6 One full-height, full-length x16 link Table 12. Drives Drives Specification Hard drives Eight–hard-drive systems Up to eight 2.5 inch, internal, HHD/SSD, or Nearline SAS hard drives in hard-drive slots 0 through 7.
Internal connectors Specification Internal USB One 4-pin, USB 3.
Controls and Lights Specification off (no light) — The computer is not detecting a physical connection to the network. Network link integrity lights (rear): green light — A good connection at 10 Mbs exists between the network and the computer. orange light — A good connection at 100 Mbs exists between the network and the computer. amber light — A good connection at 1000 Mbs exists between the network and the computer.
Table 18. Environmental Environmental Specification Temperature: Operating 10 °C to 35 °C (50 °F to 95 °F) Storage -40 °C to 65 °C (-40 °F to 149 °F) Maximum 20°C/h (36°F/h) Restriction K6000/K20 cards + 160 w processor is limited to 30 c operating temperature maximum. Relative humidity (maximum): Operating 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Storage 10% to 80% Relative Humidity with 29°C (84.2°F) maximum dew point.
10 System Setup Boot Menu As with previous workstation platforms, this computer includes a one-time boot menu. This feature gives users a quick and convenient mechanism to bypass the System Setup-defined boot device order and boot directly to a specific device (for example: floppy, CD-ROM, or hard drive).
Dell Diagnostics Factory-installed platforms include 32-bit system diagnostics on the installed utility partition. Access these diagnostics using the keystroke during system boot and select Diagnostics. After pressing the keystroke, the appropriate modules load and the PSA diagnostics run. If this passes, the standard Dell Diagnostics main menu appears. When exiting the diagnostics, the system reboots and returns to the installed operating system.
Option Description Service Tag Settings Enables service tag of the system System BIOS screen You can use the System BIOS screen to view BIOS settings as well as edit specific functions such as boot order, system password, setup password, setting RAID mode, and enabling or disabling USB ports. In the System Setup Main Menu, click System BIOS. The System BIOS screen details are explained below.
Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Management Engine Version Displays the current revision of the Management Engine firmware. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of the system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. System CPLD Version Displays the current revision of the system CPLD firmware.
Menu Item Description NOTE: The Dell Fault Resilient Mode establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability. Node Interleaving Specifies if Non-Uniform Memory architecture (NUMA) is supported. If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed.
Menu Item Description DCU IP Prefetcher Enables or disables the Data Cache Unit (DCU) IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled. Execute Disable Enables or disables the execute disable memory protection technology. By default, the Execute Disable option is set to Enabled. Logical Processor Idling Enables or disables the operating system capability to put logical processors in the idling state in order to reduce power consumption.
Menu Item Description Number of Cores Displays the number of cores per processor. SATA Settings screen details You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system. You can view the SATA Settings screen by clicking System Setup Main Menu → System BIOS → SATA Settings. The SATA Settings screen details are explained below. Menu Item Description Embedded SATA Enables the embedded SATA to be set to Off, ATA, AHCI, or RAID modes.
Menu Item Description Port D Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI mode or RAID mode, BIOS always enables support. Model Displays the drive model of the selected device. Drive Type Displays the type of drive attached to the SATA port. Capacity Displays the total capacity of the hard drive.
Menu Item Description Capacity Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives. Port I Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI mode or RAID mode, BIOS always enables support. Model Displays the drive model of the selected device.
Menu Item Description in order, as listed in the Hard-Disk Drive Sequence. This option is not enabled for UEFI Boot Mode. Boot Options Settings Integrated NIC 1 Port 1 Partition 1 Configures the boot sequence and the boot devices. Boot Sequence Integrated NIC 1 Port 1 Partition 1 IBA XE Slot 0100 v2308 Embedded SATA Port Optical Drive I PLDS DVD+/-RW DS-8ABSH Hard Drive C Hard-Disk Drive Sequence This field specifies the order in which hard-disk drives will be configured in the system.
Menu Item Description installed), then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is Disabled. Current State of Embedded Video Controller Displays the current state of the Embedded Video Controller.
Menu Item Description • Enabled (default) • Disabled Serial Communication screen details You can use the Serial Communication screen to view the properties of the serial communication port. You can view the Serial Communication screen by clicking System Setup Main Menu → System BIOS → Serial Communication. The Serial Communication screen details are explained below. Menu Item Description Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in the BIOS.
Menu Item Description the rest of the options if the mode is set to Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom. CPU Power Management Sets the CPU power management. By default, the CPU Power Management option is set to System DBPM (DAPC). DBPM is Demand-Based Power Management.
Menu Item Description Cores for Processor 2 Controls the number of turbo boost enabled cores for processor 1. By default, the maximum number of cores is enabled. Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. By default, the Monitor/ Mwait option is set to Enabled for all system profiles, except Custom. NOTE: This option can be disabled only if the C States option in Custom mode is disabled.
Menu Item Description NMI Button Enables or disables the NMI button on the front of the system. By default, the NMI Button option is set to Disabled. AC Power Recovery Sets how the system reacts after AC power is restored to the system. By default, the AC Power Recovery option is set to Last. AC Power Recovery Delay Sets how the system supports staggering of power up after AC power is restored to the system. By default, the AC Power Recovery Delay option is set to Immediate.
The Miscellaneous Settings screen details are explained as follows: Menu Item Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Displays the asset tag and enables you to modify it for security and tracking purposes. Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. By default the Keyboard NumLock is set to On. NOTE: This option does not apply to 84-key keyboards.
Menu Item Description Memory RMT — Disabled 138
11 NIC indicator codes Figure 48. NIC indicators 1. link indicator 2. activity indicator Indicator Indicator code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received.
Power indicator codes 12 Each AC power supply unit (PSU) has an illuminated translucent handle and each DC power supply unit (when available) has an LED that serves as an indicator to show whether power is present or a power fault has occurred. Figure 49. AC power supply unit status indicator 1.
Convention Power indicator pattern Condition NOTE: For AC power supplies, use only PSUs with the Extended Power Performance (EPP) label on the back. Mixing PSUs from previous generations of servers can result in a PSU mismatch condition or failure to power on. D Flashing amber Indicates a problem with the power supply unit. CAUTION: When correcting a power supply unit mismatch, replace only the power supply unit with the flashing indicator.
Contacting Dell 13 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to dell.com/support. 2. Select your support category. 3.
