Technical Guide

Table Of Contents
Figure 21. ProSupport for HPC
Support Technologies
Powering your support experience with predictive, data-driven technologies.
Dell EMC SupportAssist
The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist helps
reduce steps and time to resolution, often detecting issues before they become a crisis. Benefits include:
ValueSupportAssist is available to all customers at no additional charge
Improve productivityreplace manual, high-effort routines with automated support
Accelerate time to resolutionreceive issue alerts, automatic case creation, and proactive contact from Dell EMC experts
Gain insight and controloptimize enterprise devices with on-demand ProSupport Plus reporting in TechDirect, and get
predictive issue detection before the problem starts
NOTE: SupportAssist is included with all support plans, but features vary based on service level agreement.
Figure 22. SupportAssist model
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