User Guide

Table 3. Cross competency tasks and responsibilities (continued)
Task Dell Technologies Customer
Supplementary capacity
● Provide self-service user training.
● Provision, manage, and troubleshoot
single sign-on integration.
● Review progress and results.
APEX Data Storage Services provide consumption of block and file storage as-a-service by customers. The model of operation is
based on division of management responsibilities between Dell, the service provider, and the customer, the service consumer.
Table 4. Block storage service tasks and responsibilities
Task Dell Technologies Customer
Day 0 - Day 1: Installation and
configuration
● Coordinate the install and post-install
of a new array to make production
ready, including cluster install and
deployment.
● Access verification—APEX Console,
Cloud IQ, and System UI.
● Access support assist.
● Configuration of the Settings page;
for example, changing the DNS
server.
● Colocation: Site readiness, including
power, HVAC, network, and space.
● On-Premises: Site readiness,
including, power, HVAC, network,
and space.
Day 2: Operation
● Coordinate and support code
upgrades (NDU).
● Add, remove, or evacuate an
appliance from the GUI.
● Access support assist.
● Configure the Settings page; for
example, changing the DNS server.
● Configure (create) protection
policies.
● Initial vCenter setup.
● Configure CHAP.
● Migrate volumes.
● Modify the storage protection policy.
● CLI access.
● Shared replication and import tasks.
Dell works with you as needed.
● Gather support materials from the
GUI.
● SSH management.
● D@RE encryption key backups.
● Power down a cluster or appliance.
● On-Premises: Show or make
available audit events.
● Colocation: Show or make available
audit event.
● Create volumes, manual snapshots,
and create or refresh clones.
● Add a host, host group, or expand a
host group and add additional hosts.
● Delete volumes, independent of
snapshots.
● Delete volumes, thin clones, and
snapshots.
● Modify the volume name or
description.
● Expand the volume size.
● Map volumes to the host and host
groups.
● Create and expand host and host
groups.
● Decommission hosts and delete host
groups.
● Create or delete volume groups.
● Unmap volumes from the host.
● Provide or change the logical unit
number.
● Apply protection policies, snaps, or
replication.
● Set the volume performance policy.
● Add or remove objects from the
Watchlist.
● Change protection policies on
volumes and VGs.
● Modify the performance policy for a
volume.
● View and acknowledge or
unacknowledge alerts and jobs.
● Full vCenter control, including
api, rest, vcenter, and GET/POST/
PATCH/DELETE operations.
6 Roles and responsibilities