Warranty

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Dell Limited Hardware Warranty

Limited hardware warranties

Dell-branded hardware products purchased in the U.S. or Canada may come with a 90-day, 1-

year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. Dell may offer different

delivery methods for warranty service, including but not limited to parts and product dispatches,

mail-in service and in-home service. Renewals and extensions of your limited hardware warranty

may also be available after you purchase your product(s). To determine the warranty that came

with your hardware product(s), or the warranty renewal or extension that you purchased, see

your packing slip, invoice, receipt or other sales documentation. Some components of the

hardware you purchased may have a shorter warranty than that listed on your packing slip,

invoice, receipt or other sales documentation. Additional details related to warranty duration are

listed below.

What is covered by this limited hardware warranty?

This limited hardware warranty covers defects in materials and workmanship in your Dell-

branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited hardware warranty?

This limited hardware warranty does not cover:

 Software, including without limitation, the operating system and software added to the

Dell-branded hardware products through our factory-integration system, third-party

software or the reloading of software

 Non Dell-branded products and accessories

 Problems that result from:

o External causes such as accident, abuse, misuse or problems with electrical

power.

o Servicing not authorized by Dell.

o Usage that is not in accordance with product instructions.

o Failure to follow the product instructions or failure to perform preventive

maintenance.

o Problems caused by using accessories, parts or components not supplied by Dell.

 Products with missing or altered service tags or serial numbers

 Products for which Dell has not received payment

 Normal wear and tear

FOR COMMERCIAL CUSTOMERS (INCLUDING SMALL, MEDIUM AND LARGE

BUSINESS AND GOVERNMENT AND PUBLIC SECTOR CUSTOMERS) AND

RESELLERS. This paragraph applies if you purchase Dell products for resale or for

commercial or professional purposes. DELL'S RESPONSIBILITY FOR DEFECTS IN

MATERIALS OR WORKMANSHIP IS LIMITED TO REPAIR OR REPLACEMENT OF THE

Summary of content (14 pages)

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Dell Limited Hardware Warranty Limited hardware warranties Dell-branded hardware products purchased in the U.S. or Canada may come with a 90-day, 1year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. Dell may offer different delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and in-home service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s).
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PRODUCT AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED ABOVE FOR DELL-BRANDED PRODUCTS, DELL PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION (1) OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NONINFRINGEMENT; (2) RELATING TO ANY THIRD-PARTY PRODUCT OR SOFTWARE; OR (3) REGARDING THE RESULTS TO BE OBTAINED FROM THE PRODUCT OR SOFTWARE.
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EXTENDED OR ENHANCED WARRANTY BY PROVIDING TO DELL AT LEAST THIRTY (30) DAYS WRITTEN NOTICE OF THE DECISION TO CANCEL. DELL WILL ISSUE A REFUND TO YOU FOR ANY UNUSED PORTION OF THE WARRANTY TERM FOR WHICH YOU HAVE PAID. IF MORE THAN THIRTY (30) DAYS HAVE TRANSPIRED FOR THE CURRENT WARRANTY YEAR, THEN A REFUND WILL NOT BE PAID FOR THAT CURRENT WARRANTY YEAR. THE BASE LIMITED HARDWARE WARRANTY MAY NOT BE CANCELLED.
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          hardware warranty, we warrant that the battery will provide at least 24 hours of backup coverage during the 1-year limited hardware warranty period. Your Series 8 PERC controller battery comes with a 3-year limited hardware warranty, which cannot be extended beyond 3 years. Projector lamps carry a 1 year limited hardware warranty. Dell-certified and Dell-branded memory purchased separately from a Dell system (Dellcertified memory) carries a lifetime limited hardware warranty.
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• W-Series Access Points: W-AP92/93/93H, W-IAP92/93, W-AP104/105, W-IAP105, W-AP124/125, W-AP134/135, W-IAP134/135 — Warranty limits any power supply, antennae or accessories to 1 year from date of purchase.      Enterprise SATA value/mix use solid-state drives (SSDs), enterprise SATA read intensive SSDs and slim SATA SSDs are not eligible for purchase of extended warranty coverage beyond 3 years.
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purchased from third-party retailers or resellers, the limited hardware warranty begins on the date of your original sales receipt. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive. What do I do if I need warranty service? Before the warranty expires, please contact us or our authorized representatives according to the following table.
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Hardware Warranty Support and Customer 1-800-822-8965 Service Home and Home Office Customers: Hardware Warranty Support and Customer 1-800-456-3355 Service Small, Medium, Large or Global Commercial Customers, Healthcare Customers and Value-Added Resellers (VARs): Support and Customer 1-800-822-8965 Service Government and Education Customers: Support and Customer 1-800-234-1490 Service Dell-Certified 1-800-BUY-DELL Memory Alienware™ Hardware Warranty Support and Customer 1-800-ALIENWARE Service Contact Indiv
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Upon contacting Dell Technical Support, you will be required to engage in a remote diagnosis session with the technical support agent to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions.
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When you contact us regarding certain products, such as smartphones or tablet products, we may offer to ship you a replacement product prior to receiving your original product back. In such instance, we may require a valid credit card number at the time you request a replacement product.
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Canada). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s).
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If you purchased through us, a service contract with a third-party service provider, please refer to that contract for details on how to obtain service. See www.dell.com/servicecontracts for more details. May I transfer the limited hardware warranty? Limited hardware warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited hardware warranty on Dell-certified memory may not be transferred. For U.S.
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For Canadian customers, you may record your transfer by going to Dell's Canadian website: http://www.dell.com/support/retail/ca/en/cadhs1/ownershiptransfer/IdentifySystem?~ck=mn If you do not have internet access, call your customer care representative or call 1-800-624-9897. All requests to transfer ownership are at Dell's sole discretion.
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resulting from misuse, abuse, accident, cartridge refilling or remanufacturing by customer, neglect, mishandling or incorrect environments. Limited Lifetime Warranty for Dell-branded tape media Dell warrants to you, the end-user customer, that this product will be free from defects in material and workmanship for the lifetime of the product, if it is properly used and maintained.
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SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Rev. 09042014 Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.