Users Guide
Troubleshooting | 41
Issue Short
description
Possible solutions
HDR Problems Cannot set GFX
solution into
HDR mode after
switching into
Desktop/Movie
HDR/Game
HDR/Reference
Presets
•Ensure your computer or graphics solution meets
the minimum requirement for HDR playback and
install the latest software drivers for the graphics
card.
•Ensure that the HDMI 2.0 cable that comes with
the package is used.
•If the above steps fail, choose the resolution 3840
x 2160 from the Display Properties to force the
proper HDR signaling.
Missing Color Picture missing
color
•Perform monitor self-test.
•Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•Check for bent or broken pins in the video cable
port.
Wrong Color Picture color
incorrect
•Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
•Adjust R/G/B value under Custom Color in Color
menu OSD.
•Change the Input Color Format to computer RGB
or YPbPr in the Color menu OSD.
•Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•Use the Power Management feature to turn o
the monitor at all times when not in use (for more
information, see Power management modes).
•Alternatively, use a dynamically changing
screensaver.
Product specific problems
Problem What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•Check the Aspect Ratio setting in the Display
menu OSD.
•Reset the monitor to factory settings.
Cannot adjust
the monitor with
the buttons on
the front panel
OSD does not
appear on the
screen
•Turn o the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.