User Guide

Troubleshooting | 41
Issue Short
description
Possible solutions
HDR Problems Cannot set GFX
solution into
HDR mode after
switching into
Desktop/Movie
HDR/Game
HDR/Reference
Presets
•Ensure your computer or graphics solution meets
the minimum requirement for HDR playback and
install the latest software drivers for the graphics
card.
•Ensure that the HDMI 2.0 cable that comes with
the package is used.
•If the above steps fail, choose the resolution 3840
x 2160 from the Display Properties to force the
proper HDR signaling.
Missing Color Picture missing
color
•Perform monitor self-test.
•Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•Check for bent or broken pins in the video cable
port.
Wrong Color Picture color
incorrect
•Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
•Adjust R/G/B value under Custom Color in Color
menu OSD.
•Change the Input Color Format to computer RGB
or YPbPr in the Color menu OSD.
•Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•Use the Power Management feature to turn o
the monitor at all times when not in use (for more
information, see Power management modes).
•Alternatively, use a dynamically changing
screensaver.
Product specific problems
Problem What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•Check the Aspect Ratio setting in the Display
menu OSD.
•Reset the monitor to factory settings.
Cannot adjust
the monitor with
the buttons on
the front panel
OSD does not
appear on the
screen
•Turn o the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.