User’s Guide

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Product specific problems
Image retention
from a static
image left on the
monitor for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
• Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power
Options or Mac Energy Saver setting.
• Alternatively, use a dynamically
changing screensaver.
Common
symptoms
What you
experience
Possible solutions
Screen image is too
small
Image is centered
on screen, but
does not fill entire
viewing area
•Check the Aspect Ratio setting in the
Display menu OSD.
• Reset the monitor to factory settings.
Cannot adjust the
monitor with the
buttons on the
front panel
OSD does not
appear on the
screen
• Turn Off the monitor, unplug the power
cord, plug it back, and then turn On
the monitor.
• The OSD menu may be locked. Press
and hold the Menu/function button
next to the Power button for 4
seconds to unlock (for more
information, see
Lock).
No input signal
when user controls
are pressed
No picture, the
LED light is white
• Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
• Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
• Reset the computer or video player.
The picture does
not fill the entire
screen
The picture cannot
fill the height or
width of the screen
• Due to different video formats (aspect
ratio) of DVDs, the monitor may display
in full screen.
• Run the built-in diagnostics.