User’s Guide

66  │  Trou b l esho oti ng
Universal Serial Bus (USB) specific problems
No video at HDMI/
USB Type-C port
When connected
to some dongle/
docking device at
the port, there is
no video when
unplugging/
plugging the cable
from the notebook
Unplug the HDMI/USB Type-C cable
from dongle/docking device, then plug
the docking HDMI/USB Type-C cable to
the notebook.
Common
symptoms
What you
experience
Possible solutions
USB interface is
not working
USB peripherals
are not working
• Check that your monitor is turned On.
• Reconnect the upstream cable to your
computer.
• If your computer does not have a USB
Type-C port, use a USB Type-C to USB
Type-A cable (sold separately) to
connect the monitor to your computer.
• Reconnect the USB peripherals
(downstream connector).
• Turn the monitor off and then on again.
• Reboot the computer.
• Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
USB Type-C port
does not supply
power
USB peripherals
cannot be charged
• Check that the connected device is
compliant with the USB-C
specification. The USB Type-C port
supports USB 3.2 Gen
1 and an output
of 65
W.
• Check that you use the USB Type-C
cable shipped with your monitor.