User’s Guide

Trou b l es ho oting  │  67
Speakers Specific Problems
Common
symptoms
What you
experience
Possible solutions
No sound coming
fr
om the speakers
Cannot hear any
sound
• Turn Off the monitor, unplug the
monitor power cord, replug it, and then
turn On the monitor.
• Check the audio cable connection is
co
nnected correctly to the audio line-
out port of the computer.
• Unplug the audio cable from the audio
li
ne-out port.
• Reset the monitor to factory settings.
SuperSpeed USB
5 Gbps (USB 3.2
Ge
n 1) interface is
sl
ow
SuperSpeed USB
5 Gbps (USB 3.2
Gen 1) peripherals
wo
rking slowly or
not working at all
• Check that your computer is
SuperSp
eed USB 5 Gbps (USB 3.2
Gen 1)-compatible.
• Some computers have USB 3.2, USB
2.
0, and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
com
puter.
• Reconnect the USB peripherals
(
downstream connector).
• Reboot the computer.
Wireless USB
periph
erals stop
working when a
USB 3.2 device is
plugged in
Wireless USB
pe
ripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
• Increase the distance between the
USB 3
.2 peripherals and the wireless
USB receiver.
• Position your wireless USB receiver as
c
lose as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
th
e wireless USB receiver as far away
as possible from the USB 3.2 port.