Users Guide

Troubleshooting | 73
Common
symptoms
What you
experience
Possible solutions
Intermittent
problems
Monitor
malfunctions on
and off
•Ensure that the video cable connecting
the monitor to the computer is connected
properly and is secure.
•Resetthemonitortofactorysettings.
•Perform monitor self-test feature check to
determine if the intermittent problem occurs
in self-test mode.
Missing color Picture missing
color
•Perform monitor self-test.
•Ensure that the video cable connecting
the monitor to the computer is connected
properly and is secure.
•Check for bent or broken pins in the video
cable connector.
Wrong color Picture color not
good
•Change the settings of the Preset Modes
in the Color menu OSD depending on the
application.
•Adjust R/G/B value under Custom Color in
Color menu OSD.
•Change the Input Color Format to PC RGB
or YCbCr in the Color menu OSD.
•Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period
Faint shadow from
the static image
that is displayed
appears on the
screen
•Set the screen to turn o after a few minutes
of screen idle time. It can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
•Alternatively, use a dynamically changing
screensaver.
Webcam does
not work
•Webcam module
does not pop up
•USB cable not
plugged in or
the correct USB
source is not
selected
•Retract the webcam module.
•Plug in the USB cable.
•Select the monitor webcam as the default in
the computer.