Users Guide

74 | Troubleshooting
Product specific problems
Problem What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area.
•Check the Aspect Ratio setting in the Display
menu OSD.
•Reset the monitor to factory settings.
Cannot adjust
the monitor
with the
buttons on the
front panel
OSD does not
appear on the
screen
•Turn o the monitor, unplug the monitor
power cable, plug it back, and then turn on the
monitor.
No input signal
when user
controls are
pressed
No picture. The
LED light is
white.
•Check the signal source. Ensure that the
computer is not in the power-saving mode by
moving the mouse or pressing any key on the
keyboard.
•Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
•Reset the computer or video player.
The picture
does not fill the
entire screen
The picture
cannot fill the
height or width
of the screen
•Due to dierent video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
•Run the built-in diagnostics.
No image
when using DP
connection to
the computer
Blank screen •Verify if your graphics card is certied to DP 1.1a
or DP 1.2 DP standard. Download and install the
latest graphics card driver.
•Some DP 1.1a graphics card cannot support
DP 1.2 monitors. Go to OSD menu, under Input
Source.
No image when
using USB-C
connection
to computer,
laptop, and so
on
Blank screen •Verify if the USB-C interface of the device can
support DP alternate mode.
•Verify if the device required power charging.
•USB-C interface of device cannot support DP
alternate mode.
•Set Windows to Projection mode.
•Ensure that the USB-C cable is not damaged.