Users Guide
Table Of Contents
- Contents
- Safety information
- Learning about the printer
- Understanding the printer control panel
- Setting up and using the home screen applications
- Finding the IP address of the computer
- Accessing the Embedded Web Server
- Finding information about the home screen applications
- Customizing the home screen
- Using Background and Idle Screen
- Setting up Forms and Favorites
- Understanding Eco-Settings
- Setting up Remote Operator Panel
- Exporting and importing a configuration
- Additional printer setup
- Installing internal options
- Installing hardware options
- Attaching cables
- Setting up the printer software
- Networking
- Connecting the printer using the Wireless Setup Wizard
- Connecting the printer to a wireless network using Wi-Fi Protected Setup
- Connecting the printer to a wireless network using the Embedded Web Server
- Changing port settings after installing an internal solutions port
- Setting up serial printing (Windows only)
- Verifying printer setup
- Loading paper and specialty media
- Paper and specialty media guide
- Printing
- Understanding printer menus
- Saving money and the environment
- Securing the printer
- Maintaining the printer
- Managing the printer
- Clearing jams
- Avoiding jams
- Identifying jam locations
- Paper jam in the front cover
- Paper jam in the rear door
- Paper jam in the standard bin
- Paper jam in the duplex unit
- Paper jam in trays
- Paper jam in the multipurpose feeder
- Staple jam in the finisher
- Paper jam in the staple finisher
- Paper jam in the output expander
- Paper jam in the mailbox
- Troubleshooting
- Understanding the printer messages
- Cartridge, imaging unit mismatch [41.xy]
- Change [paper source] to [custom string] load [orientation]
- Change [paper source] to [custom type name] load [orientation]
- Change [paper source] to [paper size] load [orientation]
- Change [paper source] to [paper type] [paper size] load [orientation]
- Check tray [x] connection
- Close door or insert cartridge
- Close rear door
- Complex page, some data may not have printed [39]
- Configuration change, some held jobs were not restored [57]
- Defective flash detected [51]
- Disk full [62]
- Disk must be formatted for use in this device
- Disk near full. Securely clearing disk space.
- Empty the hole punch box
- Error reading USB drive. Remove USB.
- Error reading USB hub. Remove hub.
- Imaging unit low [84.xy]
- Imaging unit nearly low [84.xy]
- Imaging unit very low, [x] estimated pages remain [84.xy]
- Incompatible output bin [x] [59]
- Incompatible tray [x] [59]
- Incorrect paper size, open [paper source] [34]
- Insert hole punch box
- Insert staple cartridge
- Insert Tray [x]
- Install bin [x]
- Install Tray [x]
- Insufficient memory for Flash Memory Defragment operation [37]
- Insufficient memory, some Held Jobs were deleted [37]
- Insufficient memory, some held jobs will not be restored [37]
- Insufficient memory to collate job [37]
- Insufficient memory to support Resource Save feature [35]
- Load [paper source] with [custom string] [paper orientation]
- Load [paper source] with [custom type name] [paper orientation]
- Load [paper source] with [paper size] [paper orientation]
- Load [paper source] with [paper type] [paper size] [paper orientation]
- Load Multipurpose Feeder with [custom string] [paper orientation]
- Load Multipurpose Feeder with [custom type name] [paper orientation]
- Load Multipurpose Feeder with [paper size] [paper orientation]
- Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]
- Load staples
- Maintenance kit low [80.xy]
- Maintenance kit nearly low [80.xy]
- Maintenance kit very low, [x] estimated pages remain [80.xy]
- Memory full [38]
- Network [x] software error [54]
- Non-Dell [supply type], see User’s Guide [33.xy]
- Not enough free space in flash memory for resources [52]
- Paper changes needed
- Parallel port [x] disabled [56]
- Reattach bin [x]
- Reattach bins [x] – [y]
- Reinstall missing or unresponsive cartridge [31.xy]
- Reinstall missing or unresponsive fuser [31.xy]
- Reinstall missing or unresponsive imaging unit [31.xy]
- Remove defective disk [61]
- Remove packaging material, [area name]
- Remove paper from all bins
- Remove paper from bin [x]
- Remove paper from [linked set bin name]
- Remove paper from standard output bin
- Replace cartridge, 0 estimated pages remain [88.xy]
- Replace defective imaging unit [31.xy]
- Replace imaging unit, 0 estimated pages remain [84.xy]
- Replace maintenance kit, 0 estimated pages remain [80.xy]
- Replace missing cartridge [31.xy]
- Replace missing fuser [31.xy]
- Replace missing imaging unit [31.xy]
- Replace unsupported cartridge [32.xy]
- Replace unsupported fuser [32.xy]
- Replace unsupported imaging unit [32.xy]
- Restore held jobs?
- Serial port [x] disabled [56]
- Some held jobs were not restored
- Standard network software error [54]
- Standard USB port disabled [56]
- Supply needed to complete job
- Too many bins attached [58]
- Too many disks installed [58]
- Too many flash options installed [58]
- Too many trays attached [58]
- Tray [x] paper size unsupported
- Unformatted flash detected [53]
- Unsupported disk
- Unsupported option in slot [x] [55]
- USB port [x] disabled [56]
- Solving printer problems
- Solving print problems
- Printing problems
- Confidential and other held documents do not print
- Envelope seals when printing
- Unable to read flash drive
- Incorrect characters print
- Job prints from the wrong tray or on the wrong paper
- Large jobs do not collate
- Multiple-language PDF files do not print
- Print job takes longer than expected
- Print jobs do not print
- Printing slows down
- Tray linking does not work
- Unexpected page breaks occur
- Print quality problems
- Characters have jagged or uneven edges
- Clipped pages or images
- Compressed images appear on prints
- Gray background on prints
- Horizontal voids appear on prints
- Incorrect margins on prints
- Paper curl
- Print irregularities
- Print is too dark
- Print is too light
- Printer is printing blank pages
- Printer is printing solid black pages
- Repeating defects appear on prints
- Shadow images appear on prints
- Skewed print
- Streaked horizontal lines appear on prints
- Streaked vertical lines appear on prints
- Transparency print quality is poor
- Toner specks appear on prints
- Toner fog or background shading appears on prints
- Toner rubs off
- Uneven print density
- Vertical voids appear on prints
- Printing problems
- Embedded Web Server does not open
- Contacting technical support
- Understanding the printer messages
- Appendix
- Index
Incorrect characters print
Action Yes No
Step 1
Make sure that the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the display, then turn o the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
a From the control panel, select Standard Network or
Network [x], and then set PCL SmartSwitch or PS SmartSwitch
to On.
b Resend the print job.
Do incorrect characters print?
Contact
technical
support.
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on a supported paper.
b Print the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 2.
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Print the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 3.
Step 3
a Check if the trays are not linked.
b Print the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Contact
technical
support.
Troubleshooting 197