Warranty

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Dell Limited Hardware Warranty

Limited hardware warranties

Dell-branded hardware products purchased in the U.S. or Canada may come with a 90-day, 1-

year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. Dell may offer different

delivery methods for warranty service, including but not limited to parts and product dispatches,

mail-in service and onsite/in-home service. Renewals and extensions of your limited hardware

warranty may also be available after you purchase your product(s). To determine the warranty

that came with your hardware product(s), or the warranty renewal or extension that you

purchased, see your packing slip, invoice, receipt or other sales documentation. Some

components of the hardware you purchased may have a shorter warranty than that listed on your

packing slip, invoice, receipt or other sales documentation. Additional details related to warranty

duration are listed below.

What is covered by this limited hardware warranty?

This limited hardware warranty covers defects in materials and workmanship in your Dell-

branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited hardware warranty?

This limited hardware warranty does not cover:

 Software, including without limitation, the operating system and software added to the Dell-

branded hardware products through our factory-integration system, third-party software or the

reloading of software

 Non Dell-branded products and accessories

 Problems that result from:

o External causes such as accident, abuse, misuse or problems with electrical power.

o Servicing not authorized by Dell.

o Usage that is not in accordance with product instructions.

o Failure to follow the product instructions or failure to perform preventive maintenance.

o Problems caused by using accessories, parts or components not supplied by Dell.

 Products with missing or altered service tags or serial numbers

 Products for which Dell has not received payment

 Normal wear and tear

FOR COMMERCIAL CUSTOMERS (INCLUDING SMALL, MEDIUM AND LARGE

BUSINESS AND GOVERNMENT AND PUBLIC SECTOR CUSTOMERS) AND

RESELLERS. This paragraph applies if you purchase Dell products for resale or for

commercial or professional purposes. DELL'S RESPONSIBILITY FOR DEFECTS IN

MATERIALS OR WORKMANSHIP IS LIMITED TO REPAIR OR REPLACEMENT OF THE

PRODUCT AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT FOR THE

LIMITED WARRANTY EXPRESSLY STATED ABOVE FOR DELL-BRANDED

Summary of content (10 pages)

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Dell Limited Hardware Warranty Limited hardware warranties Dell-branded hardware products purchased in the U.S. or Canada may come with a 90-day, 1year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. Dell may offer different delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and onsite/in-home service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s).
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PRODUCTS, DELL PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION (1) OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NONINFRINGEMENT; (2) RELATING TO ANY THIRD-PARTY PRODUCT OR SOFTWARE; OR (3) REGARDING THE RESULTS TO BE OBTAINED FROM THE PRODUCT OR SOFTWARE. DELL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. FOR CONSUMERS.
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MORE THAN THIRTY (30) DAYS HAVE TRANSPIRED FOR THE CURRENT WARRANTY YEAR, THEN A REFUND WILL NOT BE PAID FOR THAT CURRENT WARRANTY YEAR. THE BASE LIMITED HARDWARE WARRANTY MAY NOT BE CANCELLED. CANCELLATION OF RENEWED, EXTENDED OR ENHANCED WARRANTIES AT ANY TIME AFTER THE ORDER IS PLACED MAY REDUCE ANY APPLICABLE DISCOUNT AND, IF PURCHASED AS PART OF A PROMOTIONAL PACKAGE, MAY REQUIRE RETURN OF THE COMPLETE PACKAGE. FOR ALL CUSTOMERS.
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          Your Series 8 PERC controller battery comes with a 3-year limited hardware warranty, which cannot be extended beyond 3 years. Service offerings, such as Dell ProSupport™, Dell ProSupport Plus and Dell ProSupport Flex services, may be available to provide longer service periods for an additional fee. Projector lamps carry a 1 year limited hardware warranty.
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  Enterprise SATA value/mix use solid-state drives (SSDs), enterprise SATA read intensive SSDs and slim SATA SSDs are not eligible for purchase of extended warranty coverage beyond 3 years, unless purchased with a separate service offering, such as Dell ProSupport™, Dell ProSupport Plus or Dell ProSupport Flex services, which may be available to provide longer service periods for an additional fee.
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applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Device Life. Service offerings, such as Dell ProSupport™, Dell ProSupport Plus and Dell ProSupport Flex services, may be available to provide longer service periods for the SSD device for an additional fee.
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Web Support Contact Phone (U.S. Only) Service Desk (U.S. Only) Individual Home Consumers: U.S. Only Hardware Warranty Support 1-800-624-9896 Customer Service 1-800-624-9897 What will Dell do? Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions.
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Material Authorization (RMA) number that you must include with your return. You must return the product to us in its original or equivalent packaging, prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment, which could void warranty coverage as customer-induced damage. We will return the repaired or replacement product to you.
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NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You are responsible for removing any confidential, proprietary or personal information and removable media such as storage cards or devices, DVDs/CDs or PC Cards regardless of whether a technician is also providing in-home or onsite assistance.
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the full address of your system's location. Both the performance of service and service response times depend upon the time of day your request is received by Dell, the service alternative you purchased, parts availability, geographical restrictions, weather conditions and the terms of this limited hardware warranty. An adult must be present at all times during the service technician's visit.