Warranty

the full address of your system's location. Both the performance of service and service response
times depend upon the time of day your request is received by Dell, the service alternative you
purchased, parts availability, geographical restrictions, weather conditions and the terms of this
limited hardware warranty. An adult must be present at all times during the service technician's
visit. You must grant the service technician full access to the system and (at no cost to Dell) have
working space, electricity and a local telephone line. If these requirements are lacking, Dell is
not obligated to provide service. In addition, Dell is not obligated to provide service if you fail to
provide an environment that is conducive to computer repair, including for example, if you insist
on service to be provided at varying locations, if you fail to properly restrain a pet, if you
threaten our technician either verbally or physically, or if your location or the general area where
the system is located is dangerous, infested with insects, rodents, pests, biohazards, human or
animal excrement and/or chemicals as reasonably determined to be unsafe by our technician. If
you or your authorized representative is not at the location when the service technician arrives,
the service technician will not be able to service your system and you may be charged an
additional amount for a follow-up service call.
If Dell determines that your system needs a replacement part, you authorize the on-site
technician to act as your service agent to handle the delivery and return of the warranty parts
necessary to render on-site repairs. You may incur a charge if you fail to allow the on-site
technician to return nonworking/unused units/warranty parts to Dell.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us, a service contract with a third-party service provider, please refer to
that contract for details on how to obtain service.
See dell.com/servicecontracts for more details.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product,
where the product was purchased, or who you purchased the product from. Please review the warranty
carefully, and contact the manufacturer if you have any questions.