Warranty

Web Support
Contact
Phone (U.S. Only)
Service Desk (U.S. Only)
Individual Home Consumers:
U.S. Only
Hardware Warranty Support
1-800-624-9896
Customer Service
1-800-624-9897
What will Dell do?
Upon contacting Dell, you will be required to engage in a remote diagnosis session to help
determine the cause of your issue. Remote diagnosis may involve customer access to the inside
of the product and multiple or extended sessions. If Dell determines that your issue is the result
of a defect in materials or workmanship but the issue is not able to be resolved remotely, Dell, at
its sole discretion, may dispatch a replacement part to you, arrange for you to send your product
or defective part back to Dell's repair depot or replace the part or product with a comparable part
or product that may be new or refurbished. If the Dell Limited Hardware Warranty for your
product includes onsite/in-home warranty service, then Dell may also elect to dispatch a service
technician to your location to perform the repair or replacement (see Important Information
about Onsite/In-Home Warranty Service After Remote Diagnosis below).
If your limited hardware warranty has expired or if we determine that the problem is not covered
under this limited hardware warranty, we may be able to offer you service alternatives on a fee
basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs
and in building replacement parts and products. Refurbished parts and products are parts or
products that have been returned to Dell, some of which were never used by a customer. All
parts and products are inspected and tested for quality. Replacement parts and products are
covered for the remaining period of the limited hardware warranty for the product you
purchased. Dell owns all parts removed from repaired products and, in most instances, you will
be required to return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services
under this limited hardware warranty.
Important information about returning products to Dell for repair or replacement:
For Mail-in Service: Customer supplies box, pays shipping: Upon a determination by Dell
that your product should be returned to Dell for repair or replacement, we will issue a Return