Warranty

Material Authorization (RMA) number that you must include with your return. You must return
the product to us in its original or equivalent packaging, prepay shipping charges and insure the
shipment or accept the risk if the product is lost or damaged in shipment, which could void
warranty coverage as customer-induced damage. We will return the repaired or replacement
product to you. We will pay to ship the repaired or replaced product to you if you use an address
in the United States (excluding Puerto Rico and U.S. possessions and territories) or in Canada (in
respect of systems registered in Canada). Otherwise, we will ship the product to you freight
collect.
For Mail-in Service: Customer supplies box, Dell pays shipping: Upon a determination by
Dell that your product should be returned to Dell for repair or replacement, shipping instructions
will be provided to you. You must package the product in its original or equivalent packaging
and call the carrier designated on your shipping instructions to arrange a pickup time or, at your
convenience, you may take the adequately packaged product to a designated carrier pick up
location. As long as you follow our shipping instructions, we will pay standard shipping charges
for shipping the product in for repair and for shipping it back to you if you use an address in the
United States (excluding Puerto Rico and U.S. possessions and territories) or in Canada (in
respect of systems registered in Canada). Otherwise, we will ship the product to you freight
collect.
For Mail in Service: Dell supplies box and pays shipping: Upon a determination by Dell that
your product should be returned to Dell for repair or replacement, packaging, shipping
instructions and a prepaid shipping waybill will be sent to you. Upon receipt of the shipping
supplies, you must package the product in the material required and call the carrier designated on
your shipping instructions to arrange a pickup time. As long as you follow our shipping
instructions, we will pay standard shipping charges for shipping the product in for repair and for
shipping it back to you if you use an address in the United States (excluding Puerto Rico and
U.S. possessions and territories) or in Canada (in respect of systems registered in
Canada). Otherwise, we will ship the product to you freight collect.
When you contact us regarding certain products, we may offer to ship you a replacement product
prior to receiving your original product back. In such instance, we may require a valid credit card
number at the time you request a replacement product. We will not charge or invoice you for the
replacement product as long as you return the original product to us within 10 days of your
receipt of the replacement product and we confirm that your product issue is covered under this
limited hardware warranty. If we do not receive your original product within 10 days, we will
charge your credit card or invoice you for the then-current standard price for the product. If upon
receipt of your original product, we determine that your product issue is not covered under this
limited hardware warranty, you will be given the opportunity to return the replacement unit, at
your sole expense, within 10 days from the date we contact you regarding the lack of coverage
for your issue or we will charge to your credit card or invoice you the then-current standard price
for the product. In addition, if you fail to pay Dell the amounts, Dell may suspend your limited
hardware warranty support until the applicable amount is paid. A suspension of your limited
hardware warranty for failure to properly return a product or to pay an amount charged for such
failure to return a product will not toll the term of your limited hardware warranty and the
limited hardware warranty will still expire in accordance with its original term.