Warranty

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). You are responsible for removing
any confidential, proprietary or personal information and removable media such as storage
cards or devices, DVDs/CDs or PC Cards regardless of whether a technician is also
providing in-home or onsite assistance. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; data or voice charges incurred
as a result of failing to remove all SIM cards; or damaged or lost removable media. Please,
only include the product components requested by Dell.
Important information about part dispatches by Dell:
For some issues, Dell may dispatch a new or refurbished part for you to replace a defective part,
if we agree that the defective part needs to be replaced. You must return the defective part to
Dell. When you contact us, we may offer to ship you a replacement part prior to receiving your
original part back. In such instances, we may require a valid credit card number at the time you
request a replacement part. We will not charge or invoice you for the replacement part as long as
you return the original part to us within 10 days of your receipt of the replacement part. Failure
to timely return the defective part to Dell in accordance with the written instructions provided
with the replacement part may result in the suspension of your limited hardware warranty
support or a charge to your credit card or invoice in the amount of the then-current standard Dell
price for that part. A suspension of your limited hardware warranty for failure to properly return
a part will not toll the term of your limited hardware warranty and the limited hardware warranty
will still expire in accordance with its original term.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions and territories) or in Canada (in respect of systems registered in
Canada). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). You are responsible for removing any
confidential, proprietary or personal information and removable media such as storage
cards or devices, DVDs/CDs or PC Cards regardless of whether a technician is also
providing in-home or onsite assistance. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; data or voice charges incurred
as a result of failing to remove all SIM cards; or damaged or lost removable media. When
returning parts to Dell, please only include the product components requested by Dell.
Important information about Onsite/In-Home Warranty Service After Remote Diagnosis:
If the Dell Limited Hardware Warranty for your product includes onsite/in-home warranty
service, then if Dell determines that your issue is covered under this limited hardware warranty
and your problem cannot be resolved remotely or, if applicable, by dispatching a part or
replacement product to you, then Dell may dispatch a service technician to your location within
the United States (including Puerto Rico, but excluding the other U.S. possessions and
territories) or in Canada (in respect of systems registered in Canada). Please tell the technician