Administrator Guide

General Purpose Key Recovery
The General Purpose Key (GPK) is used to encrypt part of the registry for domain users. However, during the boot process, in rare cases, it
might become corrupted and fail to unseal. If so, the following errors display in the CMGShield.log le on the client computer:
[12.06.13 07:56:09:622 GeneralPurposeK: 268] GPK - Failure while unsealing data [error = 0xd]
[12.06.13 07:56:09:622 GeneralPurposeK: 631] GPK - Unseal failure
[12.06.13 07:56:09:622 GeneralPurposeK: 970] GPK - Failure to get keys for the registry driver
If the GPK fails to unseal, the GPK must be recovered by extracting it from the recovery bundle that is downloaded from the Server.
Recover the GPK
Obtain the Recovery File
To download the <machinename_domain.com>.exe le that was generated when you installed Dell Data Protection:
1 Open the Remote Management Console and, from the left pane, select Management > Recover Endpoint.
2 In the Hostname eld, enter the fully qualied domain name of the endpoint and click Search.
3 In the Enhanced Recovery window, enter a recovery Password and click Download
NOTE
:
You must remember this password to access the recovery keys.
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Dell Data Protection Recovery Guide
General Purpose Key Recovery
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