Administrator Guide

NOTE:
The Challenge/Response option is only available on computers that are managed by an enterprise. If the computer is non-
domain, the Challenge/Response option does not appear on the menu.
3 When prompted, the user contacts the Help Desk and gives the Administrator the Device Name (host name) and Challenge Code.
4 The Administrator opens the Remote Management Console, clicks Management > Recover Data, and then clicks SED from the top
menu.
Dell Data Protection Recovery Guide
Password Recovery
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