Administrator Guide

5 Under Recover SED User Access, the Administrator enters the Host Name obtained from the user, and clicks Search.
6 The Administrator selects the user name who is asking for help:
7 Enter the device code obtained from the user into the Challenge eld and click Generate Response.
8 Give the generated response code to the user.
NOTE
:
These codes are not case sensitive. The numbers are shown in red and the letters in blue.
9 The user enters the response code into the Response code elds on the PBA sign-in screen. This is an example of a user-entered
response code:
38
Dell Data Protection Recovery Guide
Password Recovery