Administrator Guide
External Media Shield Password Recovery
External Media Shield (EMS) gives you the ability to protect removable storage media both in and outside of your organization by allowing
users to encrypt USB ash drives and other removable storage media. The user assigns a password to each removable media device they
want to protect. This section describes the process for recovering access to an encrypted USB storage device when a user forgets a
device's password.
Recover Access to Data
When a user incorrectly types his password so many times that he exceeds the allowed number of password attempts, the USB device is
placed into Manual Authentication mode.
Manual Authentication is the process of providing codes from the client to an administrator who is logged into the server.
When in Manual Authentication mode, the user has two options to reset his password and recover access to his data.
The administrator provides an Access Code to the client, allowing the user to reset his password and regain access to his encrypted data.
1 When prompted for your password, click the I Forgot button.
The conrmation dialog appears.
2 Click Yes to conrm. After conrmation, the device goes into Manual Authentication mode.
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40 Dell Data Protection Recovery Guide
External Media Shield Password Recovery